VPN & JAMF

[ImAMacGuy]

none of our automated processes (config profile updates, patches, policies) seem come down when a user is on VPN. We can manually push processes and policies over VPN, so we know they can hit it...(not sure how to force a config profile refresh - suggestions on that would be great as we got a priority on doing that for some vp).

[jhbush]

@jwojda I would check that you have ip ranges and buildings defined for your VPN. If you have that done then make sure you have a DP defined for the range/building. It may even be that the clients can't contact the JSS. I tend to run a checkJSSConnection before anything that requires JSS communications.

[ImAMacGuy]

I verified the ranges for the VPN... ensured they had set defaults for updates and stuff. Also verified the checkjssconnection and all seemed okay.

[Chris_Hafner]

APN might be a bit different. Check this link
https://jamfnation.jamfsoftware.com/discussion.html?id=9264

Before sticking my neck out there, what type of VPN are you using?

[RobertHammen]

Is your VPN on a split tunnel or does all traffic to the client have to route through the local LAN? Might be worth setting up a test group and reversing the behavior (i.e. if all traffic goes through local LAN, allow split tunnel) and test further to see if the behavior changes.

[#6]

Also, what are your distribution point(s) using, ie AFP/SMB or HTTP? Can you manually mount your package share from a remote Mac over your VPN?