VPP issue "can't connect to jamf pro" - item failed

Flaurian
Contributor

Hello,

I have a wired issue between jamf and VPP via business manager from apple. Last week I renewed the VPP certificate and everything seems fine, basically, this is what I thought. Since I did this, it's not possible to install any VPP apps on our Self Service. We got the following notification if we "can't connect to Jamf Pro server" and "item failed". If I check the logfile I got also this message “The JSS has received a feedback error from the APNs Server”.

What I already tried. 1. check JSS connection & jamf recon
2. renew the VPP token again, waiting for 24 hours
3. verified every VPP license are available 4. remove the MDM profile, install again (seems like this solution works) but this should not the solution to fix the issue because I can't reenroll every client again. In addition, just manually workflow works. That means, remove the MDM profile via terminal and invite the client or enrolling via the website. Puhh, I really hope this is not the case.

I tried also the solution from someone else like but then I got unverified profiles doesn't matter if I approve the client manually.

#!/bin/sh
jamf removeMDMProfile -verbose
rm -rf /var/db/ConfigurationProfiles
sleep 20
jamf mdm -verbose
sleep 20
jamf manage -verbose

Anyone an idea, how to fix it?

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