VPP Mac Apps "Failed to Download

[TomDay]

App distribution for Mac Store apps has been working well for the last few months. Yesterday we noticed that our iLife and iWork apps were no longer automatically installing to El Cap machines and any VPP app we have in self Service (MS Remote Desktop, Pages, Numbers, Keynote etc) get the following message and the download/install fails.Our VPP token is valid and up to date, JSS version is 9.92. Advice or experience with this? (was failing with 9.91 too)

[andykang]

Thanks @sclark and @james179

We'll give that a try.

[JamesJhoung]

@andykang I would test this on a test device first. We've only had 2 cases where we experienced this issue.

[andykang]

@james179

Same here. We're still testing VPP and this issue hit us just as we were beginning our tests. We haven't had to delete anything on the affected computers yet, as cancelling the install from the computer record in the JSS re-triggered the install. So far so good.

[bmodesitt]

Anyone hear any updates on this? We're still having problems with clients running 10.11.6 and latest iTunes patch.

I've tried clearing caches left in /var/folders/ as someone else suggested, even though they should be cleared on reboot:

#!/bin/sh
find /var/folders/ -name *appstore* -exec rm -rf {} ;
/usr/libexec/xpchelper --rebuild-cache

Every time I run recon, it sees the app isn't there and tries to install again. What's odd is it seems like the JSS "thinks" it's installed until inventory updates again. No failed management commands.

Annoying because we've just paid for a bunch of licenses that we're now unable to deploy using VPP.

[andykang]

@bmodesitt

It was working for us, and then it stopped working again. The only change on our side was updating to the 9.92 maintenance release. My test computer is running 10.11.5.

[rblaas]

We are also still seeing this problem...

Wauw.. must say.. a problem which is ongoing for more than 5 weeks...