vpp redownload call timed out <mdmclienterror:72>

mjames
Contributor

Hi,

I am seeing a lot of our systems having the "vpp redownload call timed out <mdmclienterror:72>" error when cliets try to install VPP apps via Self Service on MacOS (most clients are 10.14.2).

I have tried clearing the failed commands, reconning, re-enrolling etc with no luck.

I am hesitant to revoke all apps as I have seen suggested because I am concerned about the number of people who will experience iTunes notifications about apps not being assigned (the staff at this school are fragile...).

Any advice would be appreciated.

1 ACCEPTED SOLUTION

pbowden
Contributor III

@mjames @whitebeer The issue with storedownloadd crashing during MAS installs is fixed in 10.14.4 Beta 4 (18E205e). This is RADAR 47685116. Let me know if you still see problems after the update. For clarity, typical symptoms of this bug:
- Larger MAS apps like Xcode and Office fail to install and leave behind an .appdownload stub
- Needing to run multiple jamf recon commands to coerce apps to install
- MDMClientError:72 failed command seen in JSS

I've updated https://macadmins.software/mas with the latest info. The largest outstanding issue that I'm still tracking is the inability to update MAS apps through MDM when the user has the app perpetually open.

View solution in original post

406 REPLIES 406

donmontalvo
Esteemed Contributor II

Apple confirmed at JNUC2019 that they have been using Jamf Pro “for years” so they’re feeling the impact themselves.

That said escalating can help get some traction on these issues.

¯_(ツ)_/¯

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rhooper
Contributor III

MacApps and all other Software is finally working for us without errors.
1. Clear all pending and failed commands JSS > Search Inventory > Search > Action > Cancel Management Commands
2. Reboot the devices in question (not always needed but we did it anyway)
3. Redownload the Applications in Self Service or a push policy
4. Watch the teachers' faces show signs of joy: priceless

donmontalvo
Esteemed Contributor II

cc91c43316314600835829bce2eb6306

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donmontalvo
Esteemed Contributor II

@rhooper ugh, thanks for the steps, still a problem here I'm afraid.

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rhooper
Contributor III

@donmontalvo sorry to hear that. Thanks for the laugh though

hhorn
New Contributor III

Still not working for us either... I have set up a script that will notify me each morning on how many devices were effected and delete any failed commands.

erichughes
Contributor II

Script to delete failed commands? That would be super handy.

Sonic84
Contributor III

so.... is VPP still broken?

donmontalvo
Esteemed Contributor II

@Sonic84 refer to the cat in the above post. 🙂

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hhorn
New Contributor III

@erichughes Search for one of my earlier posts.

kmathern
New Contributor III

I too still have the problem. This has been going on for way too long Apple needs to get this fixed.

donmontalvo
Esteemed Contributor II

Just an FYI to everyone, would post your Apple Support tickets, so the next person can provide them to Apple.

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JarvisUno
Contributor II

Just out of curiosity what is everyone doing for work around apps that are only exclusively in the store like KeyNote and Trello? I now have a user that can't install these because of this error and shy of telling him to sign in with his personal Cloud account to install the application not sure how to handle this situation.

sdecook
Contributor

We are running into this issue right now with our small fleet of Macbook Airs. We are in the process of rolling out a Mac Pilot program and one of the main points is the Apple Classroom App which is of course erroring out on most of our Macs. I have created a ticket with Apple #100969074042.

thejenbot
Contributor III

Hashtag me, too. My case with Apple is 100969188632. The Senior Advisor I spoke with says it is listed there as High Priority with Tier III Engineering. Anyone that calls to get their own case number will be notified by Apple via email when a fix has been pushed out.
Have fun waiting to actually get a human on the line - I've been averaging 15-45 minutes lately...

sdecook
Contributor

Just heard back from Apple as well. This is their response.

Thanks for contacting AppleCare. Engineering is aware of this behavior and actively investigating the issue. There were some server side fixes that went into place that seemed to help some customers but unfortunately the behavior isn’t entirely resolved. I’d like to add your impact to the open investigation in order to help push it forward, how many machines do you have in your environment that this is affecting?

So I guess it is good that they are actively trying to fix it?

tangoadmin
New Contributor

It's been like a month, how hard are they actually trying though.

Dylan_YYC
Contributor III

I wonder if we are all holding our VPP tokens wrong......

joepopson
New Contributor III

Is anyone else still dealing with this?

Issue persisting for me at least.

VPP App deploys properly, but fails when it goes to auto update generating error :

"VPP redownload call timed out"

Any other ideas?

Dylan_YYC
Contributor III

@joepopson Yeah, almost every day i see this issue.

catesr
New Contributor III

They're only a trillion $ company. Be patient. 😞

nigelmarrion
Contributor

We've been told that a solution is implemented in a future release of MacOS, whatever that means!

Not applicable

Still happening here too. Just the recent change is now we don't have <mdmclienterror:72> at the end of the error.

dtmille2
Contributor II

Still occurring in our machines, with <mdmclienterror:72> included.

donmontalvo
Esteemed Contributor II

We've got to make it rain on Apple until this is fixed. #escalate

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Cayde-6
Valued Contributor

So I’ve not received any more timeout72 errors BUT the MDM install <APP> command, Jamf has marked as completed yet the client hasn’t done anything

easyedc
Valued Contributor II

With this weeks macOS updates, just curious if anyone is seeing this as fixed for them? We're still stuck in MDM-limbo over here.

KyleEricson
Valued Contributor

Updates for macOS apps still aren't working.

donmontalvo
Esteemed Contributor II

Nothing related to APNS listed on the macOS 10.15.2 update site...we're not on Catalina yet, maybe someone can check? #fingersCrossed

macOS Catalina 10.15.2

macOS Catalina 10.15.2 Release Notes

About the security content of macOS Catalina 10.15.2

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KyleEricson
Valued Contributor

@donmontalvo I'm on 10.15.2 and I have the same issues as before with updates. I have seen first installs via DEP are working now on 10.14 & 10.15.

JarvisUno
Contributor II

Wait so is this working, or still broken for Mojave 10.14.6?

dash4385
New Contributor II

Just updated to 10.15.2 on my machine and still an issue VPP apps continue to error. This is getting ridiculous.

KyleEricson
Valued Contributor

@JarvisUno So this is what I have seen:

On 10.14+:

VPP apps new installs work fine
VPP apps fail to update

On 10.15+:

VPP apps new installs work fine
VPP apps fail to update

JarvisUno
Contributor II

@kericson Yes, that does seem to be the case scenario.

nigelmarrion
Contributor

The attention of our Apple team was peaked when we told them we were not going to order a batch of 30 MacBooks until this problem was resolved. Our SE investigated and was told that the Apple VPP team had implemented a fix on 12/10/19. As I had not tried to install anything since 12/6/19 I tried again and....it works!

I was able to push MS Office apps to a MacBook running 10.14.5 and install another app from "Self Service" to a MacBook running 10.15.2.

atomczynski
Contributor III

I pushed Classroom as auto-install and used Self Service to install GarageBand and Keynote on a test Mac and worked like a charm.

KyleEricson
Valued Contributor

Seems updates are still broken at this point. So if you have Outlook installed already from VPP the update won't push on 10.14 and 10.15

c_kay
New Contributor III

It worked for me on 2 Macs running macOS 10.14.6 but still broken on macOS 10.15.2

jared_f
Valued Contributor

This has been a huge pain. We are re-imaging one of our Mac Labs at the end of this semester. Having to package installers because VPP is broken is a pain.

We made Slack available via VPP for all FSA and it won't install from Self Service. Huge embarrassment seeing Jamf Pro is new for us.

mstydel
New Contributor II

We've been dealing with this since mid July, we had about 1600 computers out of 2700 total wiped and setup again then struggled through getting the remaining 1100 done in time. Only workaround we've found that works is to go into the app in Jamf, uncheck "Assign VPP Content", save, re-check again, then save again for each of the apps that we have install automatically at enrollment (Pages, Keynote, Numbers). Then wait about 10 minutes and it'll work for a few hours or days, it varies. We have Garage Band and iMovie in Self Service for manual install, eventually when someone mentions that they get an error when trying to install them we have to go do the same process with those apps as well.