Once we had our users update to the latest macOS version this issue
seemed to go away. The people with the issue were running old MacOS
versions and slowly as people updated the hardware collection was fine.
I think most if not all are on 11.2.3 at t...
@jmariani I don't think they necessarily know at this point. The first
recommended step I have so far from them is to have users just simply
reboot their machines and hopefully it clears up with the next recon. We
do have some people that have had th...
We've seen this for at least a few weeks now on a handful of devices.
We've been unable to figure out why. We've spoken to Jamf support and
have an open case with them but at this point have not pinpointed the
issue. All of these devices have Big Sur...
I agree with what @sdamiano said. We also use Asset Panda and utilize
the native Jamf Pro integration to automatically pull all asset
information from Jamf Pro over to Asset Panda. You can set up a variety
of field mappings depending on what you are ...
You should be able to use an EA like @sdagley mentioned to check if the
old AV is installed or missing and then create a smart groups off of
that to use for your policies. As far as how often the result is updated
for the computer record, it should u...