unable to login to Jamf Protect

New Contributor II


our internal auditor asked me to give her access to Jamf Protect. She already has acces to Jamf Pro, using the Jamf ID created for her. I set her rights to be able to use Jamf Protect there as well.

I setup the account for her on Jamf Protect, with the identifier Jamf ID, but somehow she is not able to login. Username and/or password is incorrect. Funny thing is that we tried resetting the psw, using the supplied link, but that mail never arrives. And yes, her mail-address is correct en its not stuck in a junk-filter.

Any thoughts?


Honored Contributor

I would send her to JAMF support to assist with her JAMF ID. No sense in getting in the middle of that. This goes down the road of password sharing which I very strongly recommend against, but have you tried to log in for her? Or if its possible to have her try a different device/browser/keyboard.