Hello,I would like to have your opinions on a subject concerning FileVault computers that need to be sent to an external customer after-sales support.What is the best procedure knowing that our managers want the devices to be sent to the external support service encrypted.These Macs only have one FV user account and SecureToken, that of the end-user whose password we don't know.The only local admin account created during the prestage is managed by LAPS.What would you advise me?Thank you

I mean, there is definitely not a technical limitation, but an artificial one. One can still make another smart group that includes the "latest version" smart group within it, and be able to scope actions based on it. 

In the last couple months new devices, and devices that have been wiped and re-enrolled, are showing up with Apple IDs. It's only happening on devices with Ventura and Sonoma.Did something change? We disabled all the iCloud/AppleID sign in options under preferences with a config profile. iMessages, Apple Music, Apple TV, are disabled as well.My only guess is there as an app, or feature, we haven't found that is allowing Apple IDs.Any ideas?

Hi, I am trying to deploy Office 2021 (VolumeLicense) and with that I want do disable the ability for users to login to office and use their private Office 365 licenses.On this site (https://learn.microsoft.com/de-de/microsoft-365/enterprise/network-requests-in-office-2016-for-mac?view=o365-worldwide) I found three preferences witch to my understanding should just do that:  defaults write com.microsoft.Word UseOnlineContent -integer 0 defaults write com.microsoft.Excel UseOnlineContent -integer 0 defaults write com.microsoft.Powerpoint UseOnlineContent -integer 0  But they don't seem to work (not when deployed through Jamf or run locally).Has anyone been handling this?

I wanted to see if anyone else has or is experiencing this, we have a jamf cloud hosted instance.  So far jamf support has been unable to determine the cause of the issue.  When signing into Self Service, which uses Okta for us, instead of going into Self Service and seeing your available applications to you, it opens a webkit window of our jamf pro dashboard inside the Self Service app, if you don't have login rights to our console then the user gets access denied.  This is a screen grab from our dev enviroment, where the issue started happening first and then "magically" started occurring on our production instance which is on a slightly older version of jamf.  Of our identity team that manages Okta says they have made no changes.  I have tried turning SSO on and off for the instance, turning off SSO for Self Service and turning that back on, but it's still the same experience.  Both instances were working perfectly fine up until about week ago. &nb

Hi all!We are currently testing our implementation of Jamf Pro Cloud. I am trying to set Chrome as the default browser for my organization, but I cannot find the option to do that through Jamf. And anything online about this is over a few years old. I just wanted to check in and see if there has been a change to this, or if anyone has a clever way of getting around it!Thanks!

Hello, after updating to Jamf Connect 2.36.0 this morning, my users are getting super annoying pop-up to setup local login 2FA on their computers, I suspect that this is caused by the new feature introduced in 2.36.0 called "Offline MFA Reminder (OfflineMFAReminder) but this key is not yet available in "Jamf Connect Configuration".Is there any way to rollback affected users to 2.35.0 or is the key (OfflineMFAReminder) might work if I add it in the Jamf Connect configuration profile?Big mess from Jamf here...

I am trying to come up with an easy solution for locking down iPads to single mode to just display a website. I wrote a simple browser that does this, but Jamf installs the app and it won't run. Will I need an Enterprise certificate or is there a work around? 

Hey guys, our users have no admin rights on their Macs. Is it possible to allow them to use the Erase option in settings app (General =>  transfer and reset => erase all content and settings? It seems like the erase app actively needs admin rights, and these things seems like cannot be handled using privilege management systems like BeyondTrust. We tried to run the commands stated here from self service, but also there same message as stated above. Any hints / proposals? If not, I guess the only way for users is holding down their power button and reinstall from there, right? However we would prefer the way from settings app since it's more convenient. Thank you so much for your thoughts on that. bestFlory

Restored about 40 Macs last week via our cloud-hosted Jamf. When it is finished, you must activate the Mac before you can set up a new account, to verify with Apple. All machines could not complete it due to void certificate. It was something I had never experienced before. But it should still work out, right? Anyone know, experienced the same thing? The computers are not even a year old and more computers are to be restored this week.I've checked all our certificates and they're up-to-date, so it hasn't anything todo with that. The error comes in recovery mode after selected Wi-Fi when it tries to activate. 

I've just recently started enrolling iPads via DEP into our newly setup and configured JSS. I've enabled a few restrictions in one of the configuration profiles I've deployed but I don't see any that restrict signing into iTunes & App Store. I'd like my users to be able to sign into their iPads with their Apple School Manager Apple IDs so they can install free apps via the App Store but both the "Sign In" and "Create New Applie ID" buttons are greyed out under the iTunes & Appe Store setting. How/can this be done?

Is their a way to send notifications to users with iPads to register their devices with Entra ID just like Macs with some kind of pop up window alerting the user that it needs to be completed. I know that their are no policies for mobile devices so was tying to see if there is anything else I could possibly leverage besides sending a mass communication out. 

Afternoon All  Is anyone using Jamf connect to enable filevault we are in the final stages of rolling out Jamf connect campus wide. It seems to be working find for new builds however we are seeing different behaviour for exisiting devices. Some devices are enabling filevault fine some arent even after an inventory update.   All devices have same 3 config profiles for Jamf connectJamf Connect LicenseJamf Connect Menu BarJamf Connect Login 1-2-1 V.1 (Has updated key to EnableFDE set to true)and Escrow recovery key config profile to bring the key back to Jamf ( there are some filevault settings managed here as well)It mainly Intel 27" Imacs from 2020 which dont seem to be encrypted seeing the same issues on M1 as well. However other Intel and M1 Imacs have encrypted in the pilot group.   I cant find any information for Jamf connect for weather it tries again at somepoint. Im also not sure if my escrow profile is causing some sort of clash as we have that set to enable

Got Regex?

So I am working on getting all of our Mac devices registered with Entra ID. I have set up the notification to let the users know that they need to register and then it directs them to self service to do so. This is great , however my issue is with the triggers, I'm looking for a way that if the Mac such as mine currently is registered with Entra ID, how can I no longer have my device receive the pop up notification. I only want the pop up to trigger if the device is not registered, so this will help with current Macs as well as new macs when they come into our environment. I've looked every where for solutions and could not find any hoping someone here has found a way to get this done. 

I've noticed that periodically some devices in our Jamf Pro cloud instance lose their User & Location information.We're then having to go through and manually update this by pasting their local user account name into the User & Location search, which validates them against Entra ID and updates it correctly. I've not been able to determine why this information is being wiped out for some, not all, devices.1) How can we stop this information being removed?2) We have Cloud Identity provider configured with Entra, and Jamf Pro can look up the data when we manually specify it. User attribute mapping is setup. How can I automate this process? In the majority of cases, our users local account name is in their Entra ID account name format. I can pull the logged in user via a script, but passing this via jamf recon -endUsername <value> just populates the username, it does not do the entra ID mapping. Many thanks for any suggestions!

I'm trying to trigger a policy (that launches a Swift Dialog window) when a user logs in for the first time. Setting the policy trigger to 'Login' seems to work when using a local account. However, if I login using an Entra ID using Jamf Connect, the policy doesn't trigger.The purpose is for setup of new Macs given to end users.Anybody have an elegant method getting a policy to trigger on login whilst using Jamf Connect? (Recurring check-in would take a bit to long for what I'm trying to achieve)

Hi Jamf support,Our current license is 78 users, and then please help to provide your quotation about add number of users, for example, please quote us the additional 22 users with your cost by email, and we can start the confirmation by reply, thank you for your attention. Best Regards,Samuel (support team)

I have team of developers that need to use Sudo and developer tools on the mac means they have been given admin right to laptops, Anyone have any recommendations on how i can give them the rights they need without giving them full blown admin rights to laptop?

We have a school that have a set of shared iPads which they occasionally erase. Since 17.5 the setup half completes but they then lose connection to the MDM (Jamf School) and nothing gets installed. When using a hotspot it completes fine. They've not done anything to their school network so are wondering what has changed between 17.4.1 and 17.5 that would interfere with the setup on the school network.Anu suggestions?ThanksAndrew 

Has anyone managed to get this working?  We have tried to set this up without any success.  We have added the required certificate to our Config Profile and I can see it on the machines in Keychain Access but our Network team say the devices are presenting the JSS Built in Certificate to the server instead of the certificate we have added in the Config Profile?The certificate is trusted and we have the correct common name, but it doesn't appear to be being sent out from the mac.Any suggestions appreciated. 

jamf recon command when run in verbose mode shows that it works upto JSS is available and doesnot update inventory. When check the JAMF client logs, there is a couple of error messages. JSS connectivity state change - state: notActive, user: nil Error triggering policy id: 386 error: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.jamf.management.daemon.selfservice was invalidated." USerInfo={NSDebugDescription=The connection to service named com.jamf.management.daemon.selfservice was invalidated.}

Does anyone know how I can use a RegEx in a smartgroup for devices less than 12.0.1

Now that v11.1 is released comments are for the production release. 1) Performance still seems quite laggy. Almost unusable.Setup - Control computer and target computer on the same LAN. Both on my desk. macOS firewall disabled on both. WAN is 600/40 business cable.Actions (clicks, opening windows, etc) performed by the control computer appear instantly on the target computer - but take roughly 1.5 seconds to register on-screen on the control computer. By comparison, under the same setup/conditions, Splashtop SOS has a lag of roughly 0.5 seconds (or less).Looks like there's still a far amount of performance tuning to be done. 2) During a control session. . .When the control computer moves the mouse, the cursor moves on the target computer.When the user at the target computer moves the mouse, the cursor DOES NOT move in the control computer's session window. Items highlight when clicked by the user at the target computer - but no cursor movement. This creates two prob

We are currently in the process of preparing a migration from traditional AD binding to Jamf Connect with EntraID. Most users login's are working fine, however when a user with a local password that is different than their Entra password attempts to log in, they are hit with a screen that says "Verify Password, Invalid Password". I was under the impression that if configured correctly, it would instead prompt the user to enter their old password to sync the two. When the user enters their old local password, it does not sync it to the new one and just continues to prompt them for their old local password whenever they log in. Currently, our Jamf Connect login window profile is set to passthrough auth and disallow a separate local and entra password and I can't seem to find any other options that would be missing. Any thoughts?