Hi, I'm fairly new to doing Software Updates via DDM and am having a few issues.  One of which is a Mac that requires an update from 14.6 to 14.7.2.  I've posted a software update to it, 'Latest Minor Version' with Download, Install and Allow Deferrals (3).   While most of the machines in the target group have worked, one user has reported that they haven't received any notifications despite the machine being on and connected for many days. Using the JAMF Api: https://[jamf server]/api/doc/#/managed-software-updates/get_v1_managed_software_updates_update_statuses_computers__id_ I can see that there are 2 other updates that seem to date back to 2023, which are showing DownloadPercentComplete = 0.  The 14.7.2 update is in the list too, and says it has 'notified' 4 times but its download percent is also at '0'. My assumption then is that the old updates are stuck for some reason

Good day everyone, I usually setup our VPN, Cisco Secure Client via https://docs.umbrella.com/umbrella-user-guide/docs/customize-macos-installation-of-cisco-secure-client. Simple enough to navigate through if you have all the pieces. I am traversing trying to get this process a hair more automated. The end goal: One Policy that can create the DMG you're looking for.  The theory:  - Use composer to package your already configured XML file and orginfo json file into a specific directory. - Add the newest version of the pre-deploy DMG to that same directory - Run a script to do any of the steps you need in the url.   I've made this script so far where I want to make the file locations variables and make "Version" a user parameter so when the next version is gettin

Created a simple log viewer that the end users can run and optionally email log contents.  Nothing fancy, but might come in handy... #!/bin/zsh # # Log Viewer # # Created by: Scott Kendall # Created on: 01/29/25 # Last Modified: 01/29/25 # # Expected Parmaters # # Parm #4 - Full Path of Log to view # Parm #5 - Window Title # Parm #6 - Length of log to display or email (tail -n) ###################################################################################################### # # Gobal "Common" variables (do not change these!) # ###################################################################################################### export PATH=/usr/bin:/bin:/usr/sbin:/sbin LOGGED_IN_USER=$( scutil <<< "show State:/Users/ConsoleUser" | awk '/Name :/ && ! /loginwindow/ { print $3 }' ) USER_DIR=$( dscl . -read /Users/${LOGGED_IN_USER} NFSHomeDirectory | awk '{ print $2 }' ) OS_PLATFORM=$(/usr/bin/uname -p) [[ "$OS_PLATFORM" == 'i386' ]] && H

I try to add the app screen recorder to in iPad. Tipping on the "+" sign on the screen has no effect. It is not possible to add or delete items. Is there a solution?

Note: A newer version of this article is available on the Jamf Blog.   Jamf added support for LAPS in April’s Jamf Pro 10.46.0 release.   What is LAPS? LAPS is short for Local Administrator Password Solution. It was coined by Microsoft in May 2015 as a solution for automatically rotating passwords of shared IT administrator accounts on end users’ computers. Since then, it’s become a standard industry term used across platforms. Desktop administrators have added shared IT admin accounts to their end users’ computers for decades for those times when they need to sit in front of a co

We’re thrilled to share the Jamf Online Training Catalog’s new look! In an effort to provide a consistent, satisfying experience across all of our customer engagement platforms, we’ve reworked the user interface from the ground up to bring a more usable, accessible experience to anyone interested in developing their Jamf expertise. Please learn more about the updates here: https://www.jamf.com/blog/jamf-catalog-new-look/

On the 17th of February we will be removing three software titles from App Installers : Adobe Prelude, Microsoft Remote Desktop and VMware Horizon. Adobe made the announcement that Prelude was no longer available for downloading on December 9, 2024. You can read the announcement here. Microsoft rebranded Remote Desktop to the Windows App and we published it as a new title in September 2024. We will now be removing the Remot

If I want to add a local admin profile pic, is the only way to do so by referencing an external site/vault to copy the image from? Or is there a way to store the file on Jamf? 

Using Jamf Pro here and its my first time using Shared Ipad. I am testing an iPad as the idea is that we will be using a cart of shared ipads in temporary session only. These iPads will be used in conjunction with Apple Classroom. However when testing, the iPad shows up in Apple Classroom, but it shows up as offline.    I was able to determine that the Education Configuration shows up within the MDM profile on the device.    To test, I went ahead and changed the Username in Jamf, and the name change is reflected in Apple Classroom; however, it still shows up as offline in Classroom.    Is there something I am missing here? Happy to provide more information.

Being new to the Jamf world, maybe this has been asked and answered. We are a K12 school district and we are rolling out Jamf to our iPads and using self service for app installs. I would like all apps to show up for every user in self service, if it is a free app anyone can install it and use it. If it is a paid app, I would like the button in self service to say "Request" instead of "Install" and then have that request go to our software guy in the department to make sure we have licensing and to approve it. Once it is approved, it can be installed. I am not sure if that is possible or if anyone has tried it before? Thanks!

Hey everyone. I'm relatively new to Jamf, but have been chugging along pretty well the past month or two. I've run into an issue, however, trying to use self service to allow users to Install Izotope Product Portal. The installer download from Izotope is a .dmg, but the installer inside that you launch is a .app. That .app initiates your typical installer dialogues that you click through and the installer runs. I just can't figure out how to deploy this. I've tried uploading the full .dmg, uploading the .app, and using composer to re-wrap the .app into a .pkg. Any help would be appreciated! Here is a link to the installer download, if anyone wants to take a look.

I have already installed the vmware pkg with the windows file, but when I try to open it, it gives me the message: "VMware Fusion requires administrative privileges to perform one-time setup." Is there any way to install VMware without using any admin privileges?

Good day    I want to ask if there is a possibility of setting a default web page that will open when Safari is opened.  we are using Jamf Pro and Ipads  Thank you  for your help  Regards 

Hi all, is it possible to create a smart group with membership based on Entra ID platform SSO registration? That is, devices where a user has gone through the SSO registration process by selecting the Company Portal notification. I'm rolling out Platform SSO to our devices and am in need of a way to group which devices have SSO registered so we know which ones can be signed in by any organisation user, and also just to verify that it's enabled on devices we're pushing it to. Thanks :)

I have a script that shows exenstion attribute for the type of license installed for Office.   With the release of the Office 2024 LTSC license does anyone know if the script will be updated to add the information for the 2024 license? I installed the LTSC 2024 serializer but it still reads 'office 2021 volume license'  and from the actual mac end the 'about word' shows 'Office LTSC Standard for Mac 2024'.   Word version is 16.90.2 the script is called Office_License.sh (see below for the script).  Looks like an IF statement needs to be added for Office 2024 volume license https://github.com/pbowden-msft/ExtensionAttributes

We are using Rapid 7 for Vulnerability scanning in our environment, and we are seeing a lot of "Vulnerability in the Oracle Java SE Hotspot component" vulns pop up pointing to some jar files inside Jetbrains apps/folders.  The listed resolution is to update "Azul Zulu" and links to an Azul JDK page. None of our users have installed the Azul OpenJDK, and I don't think I can update the .jar files inside the .app. Has anyone else seen these vulnerabilities and know how to approach this?

Will Self Service+ be added to Jamf Pro automatically to replace the current Self Service.  The current way it is set up on my end, when we add a user and they add the profiles, Self Service automatically deploys to those computers.  Will this be added to Jamf Pro as well for the new Self Service+? If so, is there a timeline of when this will happen?

From a small email distribution list to a formalized community forum, Jamf Nation has served as the premier online resource for Apple management enthusiasts for more than a decade. And recently, in case you missed the news, it hit a milestone - 300,000 posts. Jamf’s founder, and former CEO, Zach Halmstad, not only recognized the desire for customers to share ideas as a way to problem solve, but he also saw their need to connect as humans. So in 2012, he pitched an idea - Jamf Nation.   “Early on we witnessed the huge benefits our customers saw when they could ask each other questions and share their solutions,” Halmstad recalled. “Jamf Nation was the next step for us to ensure customers were successful.”In a 16-slide Keynote, Halmstad pitched his idea to his colleagues at Jamf. He shared the reasons to shift the company’s rapidly growing email distribution list to an online forum, citing communic

We have added a new reward to Jamf Nation Rewards: the ability to donate using points to Los Angeles County, by supporting organizations providing emergency relief.  Dangerous wildfires, including the destructive Palisades fire, have ravaged Los Angeles County. The wildfires have burned more than 60 square miles and destroyed over 12,000 buildings. More than twenty people have died, dozens more are missing and more than 90,000 people are under evacuation orders.   It is the most destructive fire in

Question? Has Jamf changed his Classic API Syntax?  Example: When making a simple get Command using the following syntax  curl -su example:exmaple -H "accept: text/xml" https://example.jamfcloud.com/JSSResource/computers/ I get the following error message:  <title>Status page</title> </head> <body style="font-family: sans-serif;"> <p style="font-size: 1.2em;font-weight: bold;margin: 1em 0px;">Unauthorized</p> <p>The request requires user authentication</p> <p>You can get technical details <a href="http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html#sec10.4.2">here</a>.<br>

We are on Jamf Now and I have added SAP Privileges to all the devices to allow my team to make themselves an admin. This is installed via the App Installer and added to the device Blueprint. It was working well, but I think recently it automatically updated to version 2.0 of Privileges, and now has stopped allowing users to escalate themselves to admin - everyone is stuck as a standard user. I suspect this is because the new 2.0 upgrade needed to reinstall the Helper tool, but when it auto-updated the users were all in standard access mode. And now we are stuck with no way to change this. Is there a way to prompt Jamf to install the Helper tool so that Privileges will work again?

I bought a used Macbook and have updated it to the latest Mavericks. From when I first powered it on I have been getting prompts to enroll the device. I can't get them to go away...only cancel them and they reappear dozens of times per day. I guess the folks who sold the machine have it in their DEP server? Or there is an agent that keeps checking? How can I disable the agent that keeps prompting me to join? Could not figure out after 30 minutes searching JAMF and other sites discussions of the various woes of school IT admins. :(

Hey everyone, I'm currently looking for a smart way to automatically logout logged in macOS users. Situation: School using PSSO, users can work on whatever Mac they want. Most students don't log out properly. No planning on force rebooting the Mac. No planning on login into each Mac using local admin credentials and ending the sessions.   Fast User Switching and AutoLogOutDelay are configured as follows:   sudo defaults write /Library/Preferences/.GlobalPreferences MultipleSessionEnabled --bool YES sudo defaults write /Library/Preferences/.GlobalPreferences com.apple.autologout.autoLogoutDelay -int 300   The autoLogoutDelay seems to be completely broken and / or doesn't work at all. All accounts are still logged in despite the delay of 5 minutes - or I just don't geht how it's supposed to work.   Anyway - I've stumbled across

Hello,   We recently subscribed to Jamf Pro and have access to our account with the licenses. However, when attempting to create our Jamf instance via “Onboard instance,” we encounter the following error message: “There was an unknown error creating your tenant. Please create a support ticket for further assistance.”   We have tried several tenant names while following the naming guidelines, but the instance still cannot be created.   Has anyone else experienced this issue? If so, how did you resolve it?  

As you’ve probably heard, Declarative Device Management (or, for less of a mouthful, DDM) is making significant changes to the way in which managed devices go about their business in some key ways - most notably how managed software updates work. We’re going to take a look at this in detail, as it’s been a particularly hot topic in the Apple Admin community over the last couple of years.   What is DDM, anyway? Firstly, it’s not a typo of ‘MDM’! In a nutshell, gone is the notion that the MDM server needs to constantly check-up on how a device is getting on with a certain command it’s been asked to do; instead, the device has much more independence and tells the MDM server when something has been done. This majorly cuts down on the stream of commands issued to devices (particularly when performing remote software updates, which we’ll loop back to shortly) and means that