Getting Okta Login Screen while trying to reset local password using recovery key

[bhejmady239]

Hi Folks,

I am getting the Okta Login screen while trying to reset the local password using the recovery key in the lock screen window. FYI, I have disabled the network authentication in the Jamf Connect mobile config. 

 Any help on this would be appreciated.

Thanks & Regards,

Bhushan Hejmady

[jamf-42]

thats the login prompt.. not the FileVault prompt.. where you can use the PRK.. power off.. power on.. FileVault prompt.. enter PRK.. 

[bhejmady239]

@jamf-42: If I enter the FileVault recovery key in the login window for resetting the local password, the user is getting the Okta Login prompt, ideally he should have gotten the screen to reset his local password. This Okta Login window doesn't accept his new Okta password as well.

[AJPinto]

You do not reset user's passwords from the JAMF Connect or the macOS Login Windows. You would need to use the FileVault recovery key to reset the user's password from FileVault.