9.4 Self Service Mobile updates itself constantly

[lunddal]

I've updated to Casper 9.4 and have set it to automatically install the new Self Service Mobile app on managed iPhones, but it constantly reinstalls itself every 4-5 minutes.

This is what the history says every few minutes:

Managed App Configuration 2 minutes ago
Install App - App no longer exists 2 minutes ago
Installed App List 3 minutes ago

[jgwatson]

How did you do this? (Because when the issue is fixed I want to do this.)

Thanks

[jgwatson]

https://jamfnation.jamfsoftware.com/article.html?id=370

Did you miss a step?

[Nick_Gooch]

I notice the same thing. I didn't remove and add the app as the kb suggests as I wanted to test how the mobile app works and functions first. I left the web clip enabled and sent the app to a test device which it constantly removes and adds itself back.

[Malcolm]

I found that it wouldn't remove itself when outside the internal network. when I came back to work it dropped off again.

I am hopping to push out the app but keep the self-service webclip, because we want to ensure authentication remains as the same user at all times and is not changed by the user.

A suggestion from support was to remove self-service altogether and push it both out via a profile.... I am not game to do that in a production environment, but when I get a test server setup I'm going to give it a shot.

[cbrewer]

I saw this same thing when I followed those instructions to manually push the app out. I think because I still had Self Service management settings set to do the Web Clip that the JSS was removing it as soon as it would install it. When I changed my Self Service management setting to Self Service mobile app it appeared to download once and then stay.

[bethk]

You will see this behavior if you have the Self Service web clip set to install automatically in the JSS and deploy the Self Service app manually.

You need to set the JSS Self Service option to "Neither (manual installation), step 6 of the KB. https://jamfnation.jamfsoftware.com/article.html?id=370

You can still use the Self Service web clip by manually deploying it as an iOS Configuration Profile. More information on how to do this can be found here: https://jamfnation.jamfsoftware.com/article.html?id=195