Adobe 2023 Products Fail to install

New Contributor

I've been attempting to deploy the latest creative cloud software installs and encounter the following error when running the policy. Installing the PKG outside of Jamf works without issue.

Checking for policies triggered by "Acrobat2023" for user "username"...

Executing Policy Acrobat 2023

Mounting Casper_File_Share


Installation failed. The installer reported: installer: Error - the package path specified was invalid: '/Library/Application Support/JAMF/Downloads/AcrobatPro2023_SDL_Install.pkg.unzip/AcrobatPro2023_SDL_Install.pkg'.

Submitting log to



Any suggestions?


New Contributor II

Did you upload the .pkg via the web page? If so, you'll want to pre-compress the .PKG using the MacOS compress, then upload that file with its .ZIP extension via the web interface.   For some reason, if you let JAMF do the compression on upload, the packages will fail to install. 

New Contributor

I created/downloaded the pkgs from the Adobe Admin Console site. I then copied the PKG using Jamf Admin which does the compression.

I did just test pre-compressing the pkg but get another error when initiating the policy:

Installation failed. The installer reported: installer: Package name is AcrobatPro2023_23.0_SDL

installer: Installing at base path /

installer: The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running scripts from the package “AcrobatPro2023_SDL_Install.pkg”.)

Hi @lehose , perhaps instead of packaging you can look into using a script called Installomator.

Which includes Adobe Acrobat Pro DC. Look in the readme