Can't access JSS Interface after installing?

Poseiden951
Contributor

Hello JAMF,

Just installed a JSS and I can't seem to access the interface, I've never had this happen before.

Basically, I install the JSS and follow the instructions (SQL, Apache, Java) and go to https://127.0.0.1:8443 (whatever was listed on the installer) and nothing loads.

I've restarted TomCat, MySQL and even the Mac. I'm currently starting over from scratch and wiping the machine. Where did I go wrong?

Installed:

Java JDK
MySQL
Server.app
JSS (Apache)

1 ACCEPTED SOLUTION

mm2270
Legendary Contributor III

Is it loading with http and port 9006? - http://127.0.0.1:9006
If so, then something is wrong with SSL. I've seen a case or two where SSL wasn't working right and therefore https wasn't functioning, but http was. Might be worth a test. It might point you in the right direction of what to troubleshoot if so.

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9 REPLIES 9

jennifer
Contributor

Do you have the Java Cryptography Extension (JCE) installed as well?

Installing Java and MySQL

40100127697e4e5d89933f50063901b1

Poseiden951
Contributor

@jennifer

Yes, everything listed is installed. The webpage still doesn't want to load.

823238e05e394fcb9f8aabb44fbb7506

jennifer
Contributor

Any error? Or just blank webpage?

Poseiden951
Contributor

@jennifer

Just a blank webpage saying "Safari can't connect to server", just restarted MySQL and Tomcat to no success.

mm2270
Legendary Contributor III

Is it loading with http and port 9006? - http://127.0.0.1:9006
If so, then something is wrong with SSL. I've seen a case or two where SSL wasn't working right and therefore https wasn't functioning, but http was. Might be worth a test. It might point you in the right direction of what to troubleshoot if so.

Poseiden951
Contributor

Well... I didn't know it also used port 9006. I must have read over that, wow. Thank you to @mm2270 and @jennifer

JAMF should probably add that to the end page.

mm2270
Legendary Contributor III

Well, its not actually supposed to use 9006. If you look at this KB article, it states port 9006 isn't actually used unless its overidden. It will fall back to that if SSL isn't working, but I would think you want to get SSL working, right?

Poseiden951
Contributor

@mm2270

Yup, I will need SSL soon. Does the JSS initialization usually take along time? It basically hasn't even moved since I started.

Menzies
New Contributor

Hi guys

I am having the exact same problem but the web page is blank for both ports 8443 and 9006.

I checked the JSSInstaller.log and "There was an error unpacking the webapp. Exit Code: 1"

Any ideas?