Composer 10.2.1, can't delete /Users folder in snapshots

[mccallister]

When trying to create packages from snapshots with Composer 10.2.1, when I select the /Users folder and say to delete it, the dialogue box that comes up with "cancel" or "delete" hangs up the computer. The app is then totally unresponsive and I have to force quit it.

I experienced this 3 times. If I use composer 10.1.1 on the same computer I have no issues deleting the users folder.

What is the cause of this and a resolution?

[mconners]

Hello @mccallister I too ran into the same thing. What I had to do was delete Composer 10.2.1 and then, go to your My Assets Page of Jamf Nation. Under the Jamf Pro listing, look for the item, show previous releases. I ended up having to revert back to 9.101 which is working perfectly well for what we need. Something is wrong with Composer 10.2.1 and I believe there is a product issue on this as well.

[scottb]

This thread discusses it as well. There's a new rev now, so maybe?

Composer - can't delete

[mccallister]

Latest development is a redownload of 10.2.1 composer not long has that issue. But now as soon as it is launched it imediately starts doing a snap shot of the /Applications folder and never finishes.

Back to composer 9.101.4

[scottb]

@mccallister - Give 10.2.2 a shot? Seems so odd. Have you tried deleting everything from the left side as well as any pref's, keychain items, etc?

[were_wulff]

Hey all,

Being unable to delete sources/folders is a known issue that we have filed under PI-005356.

If you have not already, please contact Support to get a case opened and attached to PI-005356.

As others have mentioned in this thread, the easiest workaround is to download an older version of Composer and use that for the time being.

Composer opening to a "snapshot" at 100% we've found to be an issue with Spotlight indexing hanging.

This thread talks about that a bit more, and the steps to fix the Spotlight issue can be found here:

https://www.technobezz.com/how-to-fix-spotlight-forever-indexing-issue-on-mac-os-x/
https://www.macissues.com/2014/07/07/fix-spotlight-continually-re-indexing-your-hard-drive/

We have not opened a Product Issue for that as it appears to be a problem with Spotlight indexing as opposed to a problem directly related to Composer.

If you have further questions about either issue, please contact Support.

Thanks!
Were Wulff
Jamf Customer Experience

[scottb]

Thanks, @were.wulff - that explains why it's not a global issue...

[waltnerc]

I'm seeing this problem in 10.2.2. Tried performing the terminal commands in both URL links. Did not fix the issue for me. Very frustrated.

[pvillave]

Composer 10.3.1 is doing the same thing. Not sure where I got this but I had though JAMF had fixed this issue already? Luckily, after force quitting Composer 10.3.1 and then opening Composer 9.100.0 I could continue where I left off. :-)

[mconners]

Apparently @pvillave Jamf 10.4 has a fix for this issue. I have not updated so I can't verify. It might be worth checking out.

[seann]

I have been using the Composer app from 9.101 I think. The later ones are busted. Maybe 10.4 fixed it, but haven't tried.

[scottb]

FWIW, I just created a couple setups using 10.4.0 and it's allowing me to delete items no problem.
I never had this issue, so this may not be of any value...

[bcampbellpd]

Confirmed fixed for me in 10.4.1, was not working in 10.3.1