Configuration Profile status "Cancelled", what does it mean?

liubkkkk0
New Contributor II

I'm distributing a configuration profile to users with rules for their password and I'm seeing a "Cancelled" status on some of them, about 7%. At first, I thought that it was something similar to the alternative status "Pending" and among the list of those with such a status are devices that have access to the Internet. After that, I tried to redistribute the profile again and one of the devices instantly got the "Cancelled" status, even though it doesn't have internet access at the time of getting that status.
What does it mean? is there any way i can fix this?

2 REPLIES 2

howie_isaacks
Valued Contributor II

I have seen this most often when I have pushed out a profile and then made a change to it soon after changing the scope to include new Macs. What I have done to fix it is get a list of the Macs with a cancelled status and put them into a CSV to use to add them to a static group to use to mass exclude them and then remove the exclusion. That normally gets the profile installed on those systems. There are scripts that you can use to mass add Macs to a static group but I usually use the MUT app for that. https://github.com/jamf/mut It's a very handy app for making mass changes.

This may be true. I am currently solving the problem by reinstalling the profile. But it would be good to have a solution from jamf because users with the status "cancelled" are stuck and there are really no quick solutions