Disable Auto-Lock not working in Single App Mode

[rich_thomas]

Hi there,

We have a few kiosk iPads in retail stores that have a simple in-house app installed for entering a competition. They lock to single app mode no problem, but still auto-lock despite the "disable auto-lock" option being ticked in the JSS.

Has anyone else had this issue? I've double checked that there aren't any other conflicting profiles installed and there's nothing that I can see.

Any ideas?

Thanks!
Rich

[thejenbot]

I have seen other threads and think there is an issue with devices going in to Single App Mode and immediately dropping WiFi. We've experienced that here in our environment and are using Guided Access instead until there is a fix for it.

[rich_thomas]

Ah okay, thanks for the heads up. I wish I could use guided access, unfortunately they are all over the world. Hopefully there's a fix soon.

[admindaly]

I am also seeing this. Any updates from anyone?