Disk Encryption page blank for an already-encrypted computer

divvypay
New Contributor II

I have a Mac that's already been encrypted with FileVault (Moving it from AirWatch as the MDM to Jamf), and the Disk Encryption page for this specific computer is blank. The computer's been encrypted according to System Preferences, but Jamf for some reason isn't able to see that information, or any information relating to ecryption for that matter. What can I do to get Jamf to see the FileVault info and escrow the recovery key?

We're running Jamf Cloud if that's important

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2 REPLIES 2

Tophernad
New Contributor II

I saw the same thing today for a computer. Did it eventually return?

Tophernad
New Contributor II

So, we ran jamf recon and it updated with the correct info.