feature request "Add a note to a device/mac in jamf pro"

[danlaw777]

https://ideas.jamf.com/ideas/JPRO-I-769

upvote if you agree, i think this would be a great place to add notes for other admins, troubleshooting steps that have been taken in the past, etc.

[_Daley]

I think having this built-in would be great. We currently do this through an extension attribute. 

[jamf-42]

erm.. no.. this should not be in JAMF.. it should be in the linked device record in the Helpdesk system.. or maybe the inventory database.. 

[McAwesome]

Every object in Jamf, be it a computer or a policy, already has a Notes section under History.

[scottb]

I don't think that Computers do...

But most other items do.

[McAwesome]

They do.  Computer Record > History > Add Note.

[scottb]

Oh d*mn!  Never ever saw that 🤣

Good to know, but kinda odd method...thanks!

[jamf-42]

yup.. its been there forever.. and nobody has ever used it.. 😎 

[scottb]

Yeah, there's a good reason for that! 😛

[AJPinto]

Where Jamf is not an inventory management tool or a ticketing system, I do agree it would be nice to be able to add notes to a computer record would be really nice. Also, I would love to be able to require notes to be entered to make any changes to things, this way we know who did what and why.

[danlaw777]

thats helpful

[jamf-42]

what we use.. for engineers to add something to the device record is a free form EA.... this way its easy to see in the record, easy to export.. 

[scottb]

Post yer EA my friend!  Don't show off and hide it 🤣

[jamf-42]

can you not see it? do I need to repost the image for the boomers gen Z 😁 (no I have no idea why the kids don't use dark mode) anyway.. 😆

[scottb]

It shows now...was really blurry before.  Might be my LAN. 

And as a boomer, I use dark mode just fine kid!  😝

BUT - when I screenshot those places in JAMF UI, I always click the "edit" button so the image I create has contrast...there's a protip!

[jamf-42]

Yup.. point taken.. you won't even need your glasses now 😎.. I will 😫

😂

[dlondon]

@jamf-42 I like your idea so much I'm going to make it the only EA to go in General

[howie_isaacks]

Great idea! I just voted for it.