How to deploy Symantec

svallas
New Contributor III

Hi everyone,

I have been busy for quite some time to roll out Symantec Remote based with a .sh script. But I just can't get it done.

I found a handy script here, but it still doesn't work. My background I have almost no experience with Mac devices and scripting it.
But I find it interesting and I learn a lot.
https://www.jamf.com/jamf-nation/discussions/26744/installing-pkg-using-a-bash-script-with-jamf

What I want to do is deploy a Symantec package for users via remote. With the program I work I only have the option to do it via .sh.

Based on the URL above I am kicking off the script step by step to see where it keeps crashing. But I don't get any further than the script below, so I hope someone can give me support.

2fad943a558849109f3685099f3dd2d0

After kicking off this script I get the following message back.

/Volumes/Macintosh HD/Users/Shared/temp/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg: line 1: syntax error near unexpected token `<'

/Volumes/Macintosh HD/Users/Shared/temp/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg: line 1: `<html><body><h1>400 Bad request</h1>'

28 REPLIES 28

ThijsX
Valued Contributor
Valued Contributor

Hi, @svallas

You can skip line 4 and you do not have to create a tmp folder, and then curl your file into the /tmp (default temp folder on macOS and gets cleared out on each reboot)
Line 17 is not as it should be and see the man page "man installer" for installing a pkg through command line

as example;

sudo installer -pkg "/tmp/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg" -target /

svallas
New Contributor III

Hi txhaflaire,
Sorry for the late reply, I was free for a few days.
Thank you for your response and your help.

I have already tried out the command you put here.
But I will edit the script again and add the result.

svallas
New Contributor III

Hi,

I get stuck again...
But dont I need to create a folder first where the package should go to?
Because otherwise it goes to the download folder by default, and than I cannot use your command anymore and I know it is an example.
But im trying im trying..

#!/bin/bash

Download Sepc

curl -LO "https://www.skyvalley.nl/wp-content/uploads/2019/08/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg"

Run Symantec Endpoint Protection Cloud Installer

sudo installer -pkg "tmp/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg" -target / sleep 10

installer: Error - the package path specified was invalid: 'tmp/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg'.

DBrowning
Valued Contributor II

Try this:

#!/bin/bash

#Download Sepc
curl -L "https://www.skyvalley.nl/wp-content/uploads/2019/08/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg" -o /tmp/SEPC.pkg

#Run Symantec Endpoint Protection Cloud Installer
installer -pkg "/tmp/SEPC.pkg" -target /

sleep 10

svallas
New Contributor III

Hi and thanks for your help.

I used your script and did not change it, and this is the result that I get back

installer: Error - the package path specified was invalid: 'tmp/SEPC.pkg'.

DBrowning
Valued Contributor II

@svallas , you are missing a / in front of tmp.

svallas
New Contributor III

Thanks for you quick answer, but unfortunately I get the same error message back.

installer: Error - the package path specified was invalid: '/tmp/SEPC.pkg'.

#!/bin/bash

#Download Sepc
curl -L "https://www.skyvalley.nl/wp-content/uploads/2019/08/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg" -o /tmp/SEPC.pkg

#Run Symantec Endpoint Protection Cloud Installer
sudo installer -pkg "/tmp/SEPC.pkg" -target /

sleep 10

DBrowning
Valued Contributor II

looks to be an issue with your installer package...

b27c66759baf42daa28db460011a848e

DBrowning
Valued Contributor II

Actually it is the spaces in the name.

#!/bin/bash

#Download Sepc
curl -L https://www.skyvalley.nl/wp-content/uploads/2019/08/Symantec%20Endpoint%20Protection%20Cloud.UniversalESD_RI.pkg -o /tmp/SEPC.pkg

#Run Symantec Endpoint Protection Cloud Installer
installer -pkg "/tmp/SEPC.pkg" -target /

sleep 10

Give that a try. It should work now.

svallas
New Contributor III

Hi,

Wow, thanks for your sharpness.
I immediately tried out the script and we are a lot further, this is the outcome:

/Library/Application Support/com.atera.ateraagent/Packages/AgentPackageSystemTools/AgentPackageSystemToolsApp.app/Contents/MonoBundle/sepc2.sh: line 2: 
: command not found
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed

  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0
  0  105M    0  8590    0     0  25005      0  1:13:36 --:--:--  1:13:36 24970
  0  105M    0  894k    0     0   668k      0  0:02:41  0:00:01  0:02:40  668k
  1  105M    1 1873k    0     0   765k      0  0:02:20  0:00:02  0:02:18  765k
  2  105M    2 2754k    0     0   821k      0  0:02:11  0:00:03  0:02:08  821k
  3  105M    3 3874k    0     0   880k      0  0:02:02  0:00:04  0:01:58  880k
  4  105M    4 4783k    0     0   893k      0  0:02:00  0:00:05  0:01:55  953k
  5  105M    5 5736k    0     0   890k      0  0:02:01  0:00:06  0:01:55  948k
  5  105M    5 6408k    0     0   870k      0  0:02:03  0:00:07  0:01:56  922k
  6  105M    6 7326k    0     0   877k      0  0:02:02  0:00:08  0:01:54  914k
  6  105M    6 7536k    0     0   775k      0  0:02:19  0:00:09  0:02:10  688k
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  6  105M    6 7536k    0     0   652k      0  0:02:45  0:00:11  0:02:34  351k
  7  105M    7 8322k    0     0   674k      0  0:02:39  0:00:12  0:02:27  384k
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 29  105M   29 30.7M    0     0   724k      0  0:02:28  0:00:43  0:01:45  113k
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 50  105M   50 53.3M    0     0   874k      0  0:02:03  0:01:02  0:01:01 1485k
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 80  105M   80 85.2M    0     0   924k      0  0:01:56  0:01:34  0:00:22 1403k
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100  105M  100  105M    0     0   980k      0  0:01:49  0:01:49 --:--:-- 1272k
/Library/Application Support/com.atera.ateraagent/Packages/AgentPackageSystemTools/AgentPackageSystemToolsApp.app/Contents/MonoBundle/sepc2.sh: line 5: 
: command not found
installer: Error - the package path specified was invalid: '/tmp/SEPC.pkg'.
/Library/Application Support/com.atera.ateraagent/Packages/AgentPackageSystemTools/AgentPackageSystemToolsApp.app/Contents/MonoBundle/sepc2.sh: line 8: 
: command not found

dd26380290c94ae38da4ebb61b62b5c6

I'm going to create a new package and see what it does.
To be continued.

DBrowning
Valued Contributor II

It looks like you are running this from a tool like Textmate or some other editor. If you save the file and then open terminal and run sudo sh /path/to/file.sh it should run without issue.

svallas
New Contributor III

I run the script via Atera our management tool, they have processed a script tool in which I can push scripts to computers remotely. So I'm testing how to get Symantec pushed to the computers through this tool.

Your script above has helped me a lot and bring me on the right path.

At a certain point I removed everything from my very first script, and executed everything line by line to see where exactly things went wrong. Now that I am troubleshooting with you, I find that I have forgotten to add a file, which is probably also the cause where your last script goes wrong.

This is a JavaScript file that comes with the package, I am just trying to process this in a script, and let you know later what the outcome has been. This will be tested later in the evening.

svallas
New Contributor III

I have tried the script with an ZIP file, this did not work, now I have tried the following, and it also does not want to work.

#!/bin/bash

#Download SEPC JavaScript
curl -L "https://www.skyvalley.nl/wp-content/uploads/2019/08/fsdmanifest.js" -o /tmp/fsdmanifest.js

#Download SEPC
curl -L https://www.skyvalley.nl/wp-content/uploads/2019/08/Symantec%20Endpoint%20Protection%20Cloud.UniversalESD_RI.pkg -o /tmp/SEPC.pkg

#Run Symantec Endpoint Protection Cloud Installer
sudo installer -pkg "/tmp/SEPC.pkg" -target /

sleep 10

I also tested locally, I think my command does not work completely. But I don't want it locally, it really has to go through Atera, are there still ideas?

64b2e4134b4b4c9d8325ed2b059c46de

DBrowning
Valued Contributor II

Using the script you have in your latest post, I saved it to my local machine as test.sh and ran it locally. I stopped the installer from fully running as to not install your license on my test machine.

99089c74632b4192bd88ecc01d827562

svallas
New Contributor III

Hi Dennis,

which script did you use, because when I test it on the local machine I just get an error?

Below you can see the output message that I received when we tried to install this from terminal:

MacTestDevices-MacBook-Air:~ mactestdevice$ curl -L "https://www.skyvalley.nl/wp-content/uploads/2019/08/fsdmanifest.js" -o /tmp/fsdmanifest.js
  % Total    % Received % Xferd  Average Speed  Time    Time    Time  Current
                                Dload  Upload  Total  Spent    Left  Speed
100  1652  100  1652    0    0  2554      0 --:--:-- --:--:-- --:--:--  2553
MacTestDevices-MacBook-Air:~ mactestdevice$ curl -L https://www.skyvalley.nl/wp-content/uploads/2019/08/Symantec%20Endpoint%20Protection%20Cloud.UniversalESD_RI.pkg -o /tmp/SEPC.pkg
  % Total    % Received % Xferd  Average Speed  Time    Time    Time  Current
                                Dload  Upload  Total  Spent    Left  Speed
100  105M  100  105M    0    0  4636k      0  0:00:23  0:00:23 --:--:-- 6922k
MacTestDevices-MacBook-Air:~ mactestdevice$ sudo installer -pkg "/tmp/SEPC.pkg" -target /
Password:
Sorry, try again.
Password:
installer: Package name is SEPC
installer: Installing at base path /
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
MacTestDevices-MacBook-Air:~ mactestdevice$

So it seems that this script doesn't work on our test Mac device, meaning that it is expected to fail when runs through Atera.

DBrowning
Valued Contributor II

@svallas Is this the steps you are taking to create the install package?

https://support.symantec.com/us/en/article.HOWTO128513.html#v127509198

svallas
New Contributor III

True, these are the steps you go through.
You indeed start by downloading the Download Package Creator "SEPC Redistributable Installer Package Tool". After you have done this, he creates 2 files that I put in my URL, the PKG file and the JS file, and put these files in the script.

DBrowning
Valued Contributor II

@svallas Use the script below. It looks like the JS manifest file was looking for a particular file name.

#!/bin/bash

#Download SEPC JavaScript
curl -L "https://www.skyvalley.nl/wp-content/uploads/2019/08/fsdmanifest.js" -o /tmp/fsdmanifest.js

#Download SEPC
curl -L https://www.skyvalley.nl/wp-content/uploads/2019/08/Symantec%20Endpoint%20Protection%20Cloud.UniversalESD_RI.pkg -o "/tmp/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg"

#Run Symantec Endpoint Protection Cloud Installer
installer -pkg "/tmp/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg" -target /

sleep 10

reboot

svallas
New Contributor III

Hi,

Thanks for the effort, me and the support team of Atera have tested it out your last script. But still via Atera itself or local on the machine we don't get it working.

MacTestDevices-MacBook-Air:~ mactestdevice$
MacTestDevices-MacBook-Air:~ mactestdevice$ sudo installer -pkg "/tmp/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg" -target /
Password:
installer: Package name is Symantec Endpoint Protection Cloud.UniversalESD_RI
installer: Installing at base path /
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
MacTestDevices-MacBook-Air:~ mactestdevice$ #!/bin/bash
MacTestDevices-MacBook-Air:~ mactestdevice$
MacTestDevices-MacBook-Air:~ mactestdevice$ #Download SEPC JavaScript
MacTestDevices-MacBook-Air:~ mactestdevice$ curl -L "https://www.skyvalley.nl/wp-content/uploads/2019/08/fsdmanifest.js" -o /tmp/fsdmanifest.js
  % Total    % Received % Xferd  Average Speed  Time    Time    Time  Current
                                Dload  Upload  Total  Spent    Left  Speed
100  1652  100  1652    0    0  3104      0 --:--:-- --:--:-- --:--:--  3099
MacTestDevices-MacBook-Air:~ mactestdevice$
MacTestDevices-MacBook-Air:~ mactestdevice$ #Download SEPC
MacTestDevices-MacBook-Air:~ mactestdevice$ curl -L https://www.skyvalley.nl/wp-content/uploads/2019/08/Symantec%20Endpoint%20Protection%20Cloud.UniversalESD_RI.pkg -o "/tmp/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg"
  % Total    % Received % Xferd  Average Speed  Time    Time    Time  Current
                                Dload  Upload  Total  Spent    Left  Speed
100  105M  100  105M    0    0  1579k      0  0:01:08  0:01:08 --:--:-- 1833k
MacTestDevices-MacBook-Air:~ mactestdevice$
MacTestDevices-MacBook-Air:~ mactestdevice$ sudo installer -pkg "/tmp/Symantec Endpoint Protection Cloud.UniversalESD_RI.pkg" -target /
Password:
installer: Package name is Symantec Endpoint Protection Cloud.UniversalESD_RI
installer: Installing at base path /
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

rvelasco212
New Contributor II

Do you have an existing Symantec Endpoint client installed like an older, non-cloud based client on your test Mac? I've found and others as well, sorry can't cite a specific thread about it yet, that the previous client has to be uninstalled first before installing the current cloud client.

svallas
New Contributor III

Hi thanks for your message, but there are no other installations of Symantec when I start the setup.
So also no older or other versions.

DBrowning
Valued Contributor II

I ran the script on a test machine and the last script i provided ran without issue. I would recommend reaching out to Symantec and see if they are able to provide any assistance at this point.

svallas
New Contributor III

Allright thank you, Dennis’s MacBook Pro is that you?

DBrowning
Valued Contributor II

Yes that would have been my machine. I uninstalled and wiped the machine after successful installation.

svallas
New Contributor III

Allrighty, thanks again for your help and your time!

svallas
New Contributor III

Dennis could you please share the output, and execute again if necessary?

DBrowning
Valued Contributor II

Here is a screenshot of the script and me calling it in Terminal.

1a210b8c2b644be7859620abc7871d74

svallas
New Contributor III

Thank you.