installs from Jamf Server ridiculously slow

[Matthewhollands]

installs of office products taking over an hour.

this happens in office locations and at home, wired via LAN and over WiFi.

Our office apps are packaged as individual pkgs, the installs do complete, but are taking excessive amounts of time all of a sudden. previously these would complete in a matter of minutes.

Jamf Pro instance is 10.47.

I can not see an obvious reason for this, anyone have any input or had the same issue?

I have placed some examples below but not sure why suddenly these are taking so long to complete?

Microsoft Word	17 minutes ago	1h 26m 18s	Completed
Microsoft Outlook	36 minutes ago	1h 07m 49s	Completed (2 attempts)
Microsoft OneDrive	Today at 11:15 AM	1h 00m 07s	Completed
Microsoft Excel	Today at 10:15 AM	23m 40s	Completed
Jamf daily recon	Today at 9:51 AM	17s	Completed
Enable Jamf Connect	12/07/2023 at 5:21 PM	1s	Completed

[sdagley]

@Matthewhollands I can't say why you're seeing such long install times than ask what kind of AV software you have installed (if you have any), but if you're going to install more than one Office application you should use one of the Office Suite installers https://macadmins.software/ because the individual installers are quite large and the Suite installer is a much smaller download than multiple individual installers.

[Matthewhollands]

thank you, I will give the suite install a try


Kind Regards,

_____________________________

IT Support Engineer (MAC)
Matthew Hollands
T +44 (0)20 3862 3356
mhollands@turing.ac.uk

_____________________________
The Alan Turing Institute
The British Library
96 Euston Road
London NW1 2DB
turing.ac.uk<>

Company Number 09512457

Registered Charity Number 1162533

The Alan Turing Institute is a limited liability company, registered in England with registered number 09512457. Our registered office is at British Library, 96 Euston Road, London, England, NW1 2DB. We are also a charity registered in England with charity number 1162533. This email and any attachments are confidential and may be legally privileged. If you have received it in error, you are on notice of its status. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. DISCLAIMER: Although The Alan Turing Institute has taken reasonable precautions to ensure no viruses are present in this email, The Alan Turing Institute cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free. While we take care to protect our systems from virus attacks and other harmful events, we give no warranty that this message (including attachments) is free of any virus or other harmful matter, and we accept no responsibility for any loss or damage resulting from the recipient receiving, opening or using it. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or be incomplete. If you think someone may have interfered with this email, please contact the Alan Turing Institute by telephone only and speak to the person dealing with your matter or the Accounts Department. Fraudsters are increasingly targeting organisations and their affiliates, often requesting funds to be transferred to a different bank account. The Alan Turing's bank details are contained within our terms of engagement. If you receive a suspicious or unexpected email from us, or purporting to have been sent on our behalf, particularly containing different bank details, please do not reply to the email, click on any links, open any attachments, nor comply with any instructions contained within it, but contact our Accounts department by telephone. Our Transparency Notice found here - https://www.turing.ac.uk/transparency-notice sets out how and why we collect, store, use and share your personal data and it explains your rights and how to raise concerns with us.

[garybidwell]

How are all your DP's setup?
There's currently a bug in 10.47 self service if your using SMB mounting as that option no longer works correctly, so if you have local DP's and there all set to failover to Cloud DP, the installs will still work as it will go out to the cloud to download it first. 
(we found that users won't notice the 1st failed attempt as they not notified about it and as its 2nd attempt is from the cloud failover but will work fine just a lot slower depending on your internet connection)

Common workaround it to reconfigured your DP's to use HTTPS or just wait for the fix coming in 10.49

[Matthewhollands]

thank you, no we just use Jamf Cloud DP, we do not have any local.


Kind Regards,

_____________________________

IT Support Engineer (MAC)
Matthew Hollands
T +44 (0)20 3862 3356
mhollands@turing.ac.uk

_____________________________
The Alan Turing Institute
The British Library
96 Euston Road
London NW1 2DB
turing.ac.uk<>

Company Number 09512457

Registered Charity Number 1162533

The Alan Turing Institute is a limited liability company, registered in England with registered number 09512457. Our registered office is at British Library, 96 Euston Road, London, England, NW1 2DB. We are also a charity registered in England with charity number 1162533. This email and any attachments are confidential and may be legally privileged. If you have received it in error, you are on notice of its status. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. DISCLAIMER: Although The Alan Turing Institute has taken reasonable precautions to ensure no viruses are present in this email, The Alan Turing Institute cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free. While we take care to protect our systems from virus attacks and other harmful events, we give no warranty that this message (including attachments) is free of any virus or other harmful matter, and we accept no responsibility for any loss or damage resulting from the recipient receiving, opening or using it. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or be incomplete. If you think someone may have interfered with this email, please contact the Alan Turing Institute by telephone only and speak to the person dealing with your matter or the Accounts Department. Fraudsters are increasingly targeting organisations and their affiliates, often requesting funds to be transferred to a different bank account. The Alan Turing's bank details are contained within our terms of engagement. If you receive a suspicious or unexpected email from us, or purporting to have been sent on our behalf, particularly containing different bank details, please do not reply to the email, click on any links, open any attachments, nor comply with any instructions contained within it, but contact our Accounts department by telephone. Our Transparency Notice found here - https://www.turing.ac.uk/transparency-notice sets out how and why we collect, store, use and share your personal data and it explains your rights and how to raise concerns with us.

[howie_isaacks]

You could use Installomator for a lot of your app installs. The managed Mac will then handle the process of downloading the install package directly from the source rather than it being delivered by Jamf Pro. 

https://github.com/Installomator/Installomator 

[mhasman]

Is there anything like Microsoft Defender or CyberArk?

[Matthewhollands]

seems resolved, thanks people, using the installer bundled for o365 from macadmins - nothing changed, just appears our DP is being more responsive, whether with we are in office or from home.