iPad not responding to clear passcode request

[cschiurring]

Help! I have an iPad that I am trying to unlock and it will not respond to the "clear passcode" request that I am sending to it. It will just say that it is pending....for hours upon hours!

[Emmert]

Stupid question, but does the iPad have wifi? I've had to reset devices with passcodes that have wifi turned off for whatever reason.

[davidacland]

I'd also bet on wifi. Hopefully it is that as the other possibility is that it isn't enrolled properly, in which case you'll be a bit out of luck.

[cschiurring]

Thank you! It didn't have wifi!

[betty02]

As said if the device doesn't have WiFi it won't work. We tried this and we noticed many that got locked lost the WiFi so ended up re-doing each one!

[anamosa]

Well how do you fix WiFi if you can not unlock the device?

[Emmert]

You can reset the thing in DFU mode and iTunes.
https://support.apple.com/en-us/HT201263

There's also some kind of unholy way to get it on ethernet if you have the right mix of equipment and adapters, but I've never gotten it to work.

[St0rMl0rD]

Ethernet connection always works for us reliably.

[galionschools]

Ethernet connection works for us as well. All you need is an iPad Camera Connection kit, POWERED usb hub, and a usb to ethernet adapter (Apple one works great).