JNUC "event closed"?

PhillyPhoto
Contributor III

I got an email this morning with a link to creating your agenda for JNUC, but when I try to login, it says "event closed". If I use a different email or password it gives me a credentials error, so I know they are correct, I just don't understand why they would say it's open and to login when you can't.

44 REPLIES 44

kmathern
New Contributor III

i am having the same issue

howie_isaacks
Valued Contributor

I'm having the same issue. I guess testing to make sure that this thing works was just too much trouble! They should have sent us the link last week so there would be enough time to handle any problems that come up. Now I'm having to waste my valuable time trying to get help 🀬

PhillyPhoto
Contributor III

I got an email that they need to take the site down for a few minutes.

howie_isaacks
Valued Contributor

Me too. I'm glad someone is working on it. I'll move on to other things and try later.

ghsimon
New Contributor III

Getting the same result...

howie_isaacks
Valued Contributor

One of the emailed responses I got was that they could not email the link to everyone last week because "final touches were still being finished". Actually the final touches should be been done 2 or 3 weeks ago, and then the link should have been sent out last week. This would give them time to deal with login issues several days before the event instead of the day before. I took time off from my regular work to attend this thing. I will be very PO'd if the streaming doesn't work well tomorrow. I have a gigabit internet connection, so I know the issue will not be on my end.

TimR
New Contributor

Also getting the same response

f0e09fdf5dc04c528c46ab0f8ea65754

larry_barrett
Valued Contributor

The sky is falling, the sky is falling.

Let's calm 'er down boys, they're clearly working on it. I was able to do everything this morning before the maintenance. Emotional responses won't fix the site any faster.

mark_mahabir
Valued Contributor

I was able to watch the welcome video earlier and build my own agenda prior to the current maintenance.

I'm sure everything will be good to go for tomorrow.

swhps
Contributor III

still down...

dng2000
Contributor

I got that "event closed" message too.

PhillyPhoto
Contributor III

It looks like they added "reset password" link now. I'm waiting for our email filters to let it through to try it out.

mhasman
Valued Contributor

+1
Same issue, "Event is closed." message
I reseted password twice, no login

8de6c505b3bf47aaa543c6a2b02a86b3

msonntag
New Contributor III

Hi Jamf Nation,
The VJNUC 2020 platform is good to go now, all. A needed refresh took place. Thanks for your patience, and see you tomorrow!

westsidefc
New Contributor

Is there a document of the sessions and schedule to make it easier to see what sessions overlap without clicking through tabs and trying to remember?

mhasman
Valued Contributor

Now, I am able to login - thank you!

dng2000
Contributor

It's quite a nuisance that at least 4 of my important sessions has to conflict with something I need to attend. Just saying.

walt
Contributor III

one thing that isn't clear as an attendee will these sessions that overlap at the same time be rewatchable on-demand or is there a waiting period? also are there live elements of them or are they all pre-recorded only? apologies if I missed something on the jnuc site(s) but it does not seem to (me at least) too straightforward.

howie_isaacks
Valued Contributor

@dng2000 The sessions are being recorded. I always go back and watch a lot of the sessions after JNUC is over. It's a great way to make up for sessions that I wanted to attend being scheduled at the same time. It's hard to make up my mind sometimes πŸ€” I was glad to see that the keynote is being presented a second time tonight since I have something I need to do this morning that would have conflicted with watching the keynote.

jason_bracy
Contributor III

I never received an email, no instructions on how to get in.

maristchris
New Contributor III

I have not received anything since registration either

donmontalvo
Esteemed Contributor II

(resolved!)

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https://donmontalvo.com

bvrooman
Valued Contributor

I'm in a similar position as the last few posters. I registered in May, received a confirmation, and then haven't gotten anything since. There seems to be no link on the website to watch any of these sessions, and since none has been emailed to me, I guess I'm just not attending now.

donmontalvo
Esteemed Contributor II

(removed link)

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https://donmontalvo.com

bvrooman
Valued Contributor

@donmontalvo's link works, but I suspect it only allows one person to watch (maybe the UUID key). I can view for about 60 seconds, then I get forwarded to a login page. Resetting my password never generates an email so I can't log in.

donmontalvo
Esteemed Contributor II

(resolved!)

--
https://donmontalvo.com

donmontalvo
Esteemed Contributor II

(resolved!)

--
https://donmontalvo.com

msonntag
New Contributor III

Hey all -- if you're having difficulties still give this link a try.
http://info.jamf.com/r00C0P2j4Yyl0hVg00000X0

donmontalvo
Esteemed Contributor II

(resolved!)

--
https://donmontalvo.com

donmontalvo
Esteemed Contributor II

Ok I received an email with a link to the event. I'm in. Thanks for the assist.

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https://donmontalvo.com

msonntag
New Contributor III

Hey @donmontalvo (and anyone else running into issues logging in),
Can you reach out to JNUChelp@jamf.com? We will be able to help you 1:1. We are actively monitoring that inbox and want to get you in the system ASAP.

donmontalvo
Esteemed Contributor II

I was able to get in by re-registering.

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https://donmontalvo.com

msonntag
New Contributor III

Thanks for the update @donmontalvo!

For anyone that missed part of the keynote: Registration is open and free to attend today through Thursday, October 1. The Keynotes and all sessions will be available in the JNUC platform for the next 2-3 weeks while we migrate them live on Jamf.com permanently following JNUC.

jeff_ovik
New Contributor III

For those trying to get into the virtual platform you can follow the steps below to reset your password.

There is no limit to the number of times you can reset your password so if you could try again while making sure to follow the steps below that would be great.

Step 1: Click the "CLICKING HERE" blue button on our login page: http://info.jamf.com/r00C0P2j4Yyl0hVg00000X0
Step 2: A new page titled, Jamf Nation User Conference 2020 - Reset Password, will pop-up where you can enter your email address in the required field.
Step 3: You will get an email titled; Reset Password . The email address is from; Jamf Events (jamf@theonlinexpo.com) This email will include a link that will take you to the Change Your Password page.
Step 4: Once you change your password you will be automatically redirected back to the login page to enter your email address with new password you create.

Let us know what step you are stuck on after trying again and we will go from there.

Here are some other helpful tips for a successful experience:
The login and password fields are case-sensitive so please use all lowercase with your email login and password will be the case set used in creating your password.
Remember to check your spam folder if you do not receive the email titled; Reset Password.
Clear your cache if you have tried logging in with several failed attempts in a row
Confirm you are using the email address that you registered with when logging in and resetting your password

donmontalvo
Esteemed Contributor II

The 1200ET sessions are greyed out, guessing since we didn't log in soon enough to add to our agenda.

How can we get the 1200ET session into our agenda?

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https://donmontalvo.com

jeff_ovik
New Contributor III

HI @donmontalvo, you will be able to enter sessions 5 minutes before they begin.

donmontalvo
Esteemed Contributor II

@jeff.ovik does that mean I won't need to add the 1200ET session to my agenda to get in?

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https://donmontalvo.com

jeff_ovik
New Contributor III

@donmontalvo You won't need to pre-register, the agenda builder is for you to plan your experience, but you don't need to use it.

jrb
New Contributor III

Unable to access anything after the keynote ended. Cant access my agenda to see what/when/where to go for what I've signed up for. Resources->Help doesn't work, emailed jnuchelp but haven't gotten a reply... I know I had something for noon but can't get to anything.

Edit- "onlineexperiences.com" is finally responding again- but it took half an hour of trying