Office 365 VPP update not downloading

[Cayde-6]

Hey all,

So MS Excel & PowerPoint have updated to 16.24 along with the new icons but Outlook, Word, OneNote are still on 16.23. I did see an appdownload stub for those apps but running a recon waited, reboot have not solved the issue

Any ideas?

[danreedphoto]

Same issue here.

[ImAMacGuy]

I haven't checked o365 in particular, but with other apps, if the users installed through an alternate source (downloaded/installed manually, or pushed via installer package) then VPP will not update it. It will only update apps that were installed via VPP.

[Cayde-6]

Office 365 was pushed via VPP

[danreedphoto]

Solved the issue the old way. Delete the stub installers, go to the computer record in Jamf > Management tab > Cancel all failed commands. Back to the Mac, sudo Jamf recon in terminal. Re-download begins again.

Ugh.

[landon_Starr]

The stubs and subsequent download issue should have been fixed in 10.14.4.

Since upgrading, I haven't seen any additional issues.

[ThijsX]

Hee there,

You can check macadmins.software/mas/ for known issues and workarounds!
If you stumble up on other issues join macadmins on slack and join #microsoft-office or ping pbowden!