reissuing the recovery keys for 10.13.X

New Contributor


Need help on reissuing the recovery keys for 10.13.X. In High sierra it’s getting error " Error: Missing user name." & “Unable to unlock or authenticate to FileVault error”, were as in system preferences users are FV enabled including admin ( Iguess they shuld should to authorized to unlock FV).

Running script Redirecting and Reissue FV Key...
Script exit code: 0
Script result: Prompting administrator for their login password.
36:265: execution error: An error of type -10810 has occurred. (-10810)
Issuing new recovery key
Error: Missing user name.
Error: Password is required.
Error: User could not be authenticated.
Error: Unable to unlock or authenticate to FileVault.
Flushing System Caches...
Error: Internal error.
Checking for patches...
No patch policies were found.
Running Recon...
Retrieving inventory preferences from

we are using

(I’m new to Jamf ☺ )