Self-Service Internal Browser Outdated

[lfc_strom]

Starting to reference some Google Docs as bookmarks in Self-Service. However, Google complains that "The version of the browser you are using is no longer supported. Please upgrade to a supported browser."

How often does the codebase get updated for this platform?

Also, is there a way to force a self-service bookmark to launch a full browser on the user's system instead of the internal browser?

[JDGates · Accepted solution]

Hey @lfc.strom it looks like they have an article in the administrators guide for Self Service Bookmarks
Once in the settings for the bookmark, it looks like there is a drop down to either open in self service, or open in browser. I wonder if you set this up and select the OPEN IN BROWSER, if that would fix your issue.

Hope this helps!
JD

[mm2270]

When you're creating Bookmarks for use in Self Service, there's a drop down to select how to open it.

I always choose Open in Browser. The built in Self Service browser is... not great. Unless it's a pretty simple page design, there's a good chance that the Self Service browser won't render it correctly.

[wildfrog]

I'd love to see the internal browser be updated. In my case, I want to be able to embed videos - for things like walk-thrus, how-tos, etc. and would actually prefer it play in the SS window itself rather pop out to a browser - where the user invariably has evelenty billion tabs open already.

[lfc_strom]

Thanks mm2270 and JD. I'm not sure how I glazed over that option. Will use this. I can see some good use cases for in-self-service delivery, too. The warning about being out-of-date seems like something that should get resolved anyway.