App distribution for Mac Store apps has been working well for the last few months. Yesterday we noticed that our iLife and iWork apps were no longer automatically installing to El Cap machines and any VPP app we have in self Service (MS Remote Desktop, Pages, Numbers, Keynote etc) get the following message and the download/install fails.Our VPP token is valid and up to date, JSS version is 9.92. Advice or experience with this? (was failing with 9.91 too)
We've currently got a ticket open with Apple about this. Looks like Device VPP for Macs, and User VPP for iPads, is down on their end.
We're encouraging all of our customers with an AppleCare agreement to contact Apple so that they can better gauge the impact. Please reference the following AppleCare ticket: 1163854473
Sorry for the inconvenience 😞
Chiming in a "me too"
We've been seeing the same issue since ~06/22/2016. About a month ago we started deploying new Macs with device based App Assignments for Pages, Numbers, Keynote, Garageband and iMovie. The Mac App installation was working great until the day I saw this error the first time - hasn't worked since.
Emailing our TAM and Apple engineer with the ticket number.
I asked Apple for an update. I received the following back today:
Thank you very much for your email. I can confirm our Apple Engineers are currently working on the issue reported under Case ID 1163854473. We don’t have an ETA for the fix from the Engineers, but if I hear anything I’ll let you know. Have a nice weekend ! Kind Regards, Imre EDU Support Apple Inc., on behalf of Apple Distribution International
Just received the following …
Subject:  VPP Apps "Failed to Download" Hi Dan, I appreciate your patience while we have been investigating this behavior on our side and wanted to update you with the latest status. We recently updated the iTunes Store environment and included a fix which we believe should resolve this behavior. If you have access to a system which was experiencing this issue recently and can try to install the VPP app again we would greatly appreciate your feedback on the changes. If you do test the behavior and encounter the issue again, please let me know as soon as possible and I will update our engineering team. Regards, Jeffrey S AppleCare Enterprise Customer Support Engineering
I just received this response
Hello Steven, Thank you very much for providing that extra detail. I have submitted this case to our engineering team for review. While they are reviewing your case, please contact our technical team, Enterprise Support at 866-752-7753. They may have additional troubleshooting steps or a workaround for this issue. I will reach back out to you after our engineers have reviewed this issue. Please let me know if you have any questions or need further assistance. I'm happy to help. Case 1169478787 Best regards, Elliot Apple Inc.
Just confirming that this issue is resolved for me. We did have to delete the old containers of the failed downloads and then restart. After these steps, Apps pushed quickly and seamlessly.
Also, kudos to Apple Enterprise support for assigning a skilled rep who was consistently following up on this issue.