Jamf Pro vs Jamf School Experience

[EmFroese]

If you are using Jamf Pro, what are the most complex or time-consuming aspects of it for you? (Scripting, navigating the interface, figuring out issues, etc.) Do you think an AI assistant inside Jamf Pro – one that you could ask questions or even delegate tasks to – would significantly improve your experience? Which specific capabilities would you want it to have?

If you are using (or considering) Jamf School, are there any capabilities you feel it’s missing compared to Jamf Pro? Can you imagine AI features that would fill those gaps? (For example, suggestions for advanced configurations that Jamf School doesn’t normally do, or easier ways to integrate with other systems.) Would these AI enhancements make you more likely to choose Jamf School or stay with it as your needs evolve?

[AJPinto]

Many organizations are not ready to allow AI, I do caution about trying to sell the year on AI like apple did with 2024-2025.

The most obnoxious tasks I routinely detail with in Jamf Pro is object mapping. I’m in a policy and need to look at a script, or group, package, whatever. Why do I need to manually navigate to the other object, why is the attribute in the policy not a link.

[thebrucecarter]

+1000 on the everything should be a link thought.  I hate that almost as much as I hate when I have two windows open in Jamf and I change from Full Jamf Pro to a site and it changes my other window too without so much as a "by your leave".  Having to use separate browsers to manage that is a pain in the neck.

[dletkeman]

I do think AI groups might be helpful, if only just to build groups.  For an example of that I would look to Jiri Cloud.  It is pretty handy to have AI search tool to build filters.  As long as it makes sense.

For power users or long time users of Jamf Pro I can't think of anything other than that where AI might improve my workflow.  But beyond groups or searches I haven't given it much thought.

[thebrucecarter]

Emily!  Long time no talk.  We just moved to Jamf Pro in the cloud, so we picked up some additional features that we did not have in our on-prem server.  I think a well-trained AI assistant in just about any part of Jamf Pro would improve the experience.  Especially with Configuration Profiles used to set preferences (that has always been a pain in the neck for me for some reason) for individual apps.  The system is fairly well exposed in the GUI, but apps are still a black art to some degree.  I haven't ever looked at Jamf School, because we were already on Jamf Pro when I joined the Endpoint Engineering group (which handles Jamf Pro and MECM on the Windows side) so I wouldn't know where to start there.  I do know that we have a LOT of scripts and a LOT of profiles in our instance, so I'm not sure Jamf School would even be a possibility.  We have a lot of shims into our enterprise data sources (like ServiceNow, for instance).

[ktrojano]

For me scripting is the most time consuming since it isn't something I do often, but I'm not sure if I'm ready to have an AI assistant write a script or complete tasks. However, if an AI assistant were available, I'd ask it questions about what Jamf could do. For example, this morning I was asked if I could add a function to the control center on a group of iPads through Jamf. I didn't think it was possible, but to answer the question I first looked at the config profile options and then I went to Google. I think a situation like this would be a good starting point for integrating AI into Jamf Pro.