So I changed the first and last name associated with the Apple ID that
all of my devices are logged into. I have been the newly appointed IT
manager (the previous one retired), so I changed the name on the Apple
ID account. The name is still the same...
@cdenesha Thanks this was it. Sorry for late reply. @cpominville Do you
have Apple School Manager or Apple Business Manager Yes we do have ABM.
I should have mentioned that. All of our devices are managed under one
ID, so it isn't that difficult to c...