Does JAMF Sync suddenly require a your JAMF server to be cloud based?  I’m suddenly having issues syncing jamf sync to our on prem jamf server and it has an error referencing a cloud based server which we dont have.  

We experience blank/black screens after the Welcome to Mac screen. We performed a full reinstall via recovery, but experience the same again.Also tried to go into recovery, terminal, and remove /Volumes/Data/private/var/db/.AppleSetupTermsOfService but no success. Similar issues have been reported online - is there a fix for this?:https://www.reddit.com/r/mac/comments/1o3tt1i/does_anyone_know_why_its_stuck_on_the_welcome/ https://www.reddit.com/r/MacOS/comments/1kh2nbg/macbook_air_a2681_black_screen_after_welcome_to/

I am in a conundrum here.  Fresh out of the box I need all Office Apps deployed to our users.  Word, Excel, Outlook, OneNote, PowerPoint, Teams.  In the last wipe and reset on a device, it was taking forever for the apps to become available.  SelfService did not show them either as they are set to install automatically through the Jamf App Catalog.  I am looking for advice from the community to help me figure out the best method for deployment.  I need the apps to be there after deployment, my company requires them to be on the Current Channel and updated after each release of an update. I like having them visible in SelfService, but I do need the push method as well. Jamf App Catalog seems to limit this possibility unless someone has figured out a way around it.  I am not on SelfService+ as of now.  

Is there any way to get the password sync status from the new Self Service+ as Extension Attribute?Would be really nice to see if Google and the local user are in sync. Other ways to archive it are welcome 😀

Has anyone had luck getting Accessibility to "allow" or "let standard user approve"?Similar to the post here https://community.jamf.com/t5/jamf-pro/enabling-privacy-accessibility-setting-for-ms-teams/m-p/245576#M230198 we've used the PPPC Utility to "let standard users approve" Screen Recording but does not seem to work for accessibility. We have a handful of apps that needs Accessibility to "allow" or "let standard user approve" for non-admins but cannot get it to work. Apps like MS Teams, Logitech Logi Options will not work for the "Accessibility" section. I've attempted to use the PPPC utility and though the other options work it's "Accessibility" that will just not work.

We are trying to load an in-house app into Mobile Device apps.  We started to make the new record, uploaded the file in archived app file, but had to cancel the attempt.  Trying a 2nd time, it reports there is already an ipa with that name.  Where can I go to delete that or can I just select that??  I did not find it in Settings > Packages.

Hello,I am trying to update our method of deploying out the essential sounds for GarageBand through Self Service. In the past, I had leveraged the Carl Ashley AppleLoops script (it worked great!). After Apple removed Python from the base installation of macOS, I had been limping along with installing Python on the devices that were needing the sounds. This has posed other complexities.Currently, I am testing out installing all of the sound packages needed for the Essential Sounds from a cached copy of those packages on the laptop. This has not produced the desired results yet. The user is still prompted to install the sounds when launching GarageBand. All of the sounds that should be available from the Essential Sounds are present in GarageBand. The loops have also been reindexed in hopes that would resolve the issue.I would appreciate any help that anyone has to offer.Thanks!

Have a weired Webex issue that started a month ago. When the user opens his Webex, to join a meeting, he get's the error message "Webex quit unexpectedly and you can click reopen, report or ignore. The first time it happened, we just did an uninstall/reinstall and it worked for a couple of weeks. It's happened a couple more times. I recently tried using the webex uninstaller, we also checked the webex dependicy folders they provided to make sure there wasn't anything left over. I updated webex on my Mac and it worked, so I created a package using composer, but it keeps getting the same error. Below is a script I found that the user ran and after the uninstall, he restarted an not luck after. I do see something about checking keychain and resetting the TCC permissions which I'll try today. #!/bin/bash# Get the currently logged-in userCURRENT_USER=$(stat -f "%Su" /dev/console)USER_HOME=$(eval echo "~$CURRENT_USER")echo "St

Hi everyone, we’re currently testing Platform SSO (Secure Enclave) in combination with the Kerberos Single Sign-On Extensionon our Macs (managed via Jamf Pro).Since enabling Platform SSO, we’ve encountered issues with password synchronization as well as Single Sign-On authentication for ADFS-based web applications. As soon as Platform SSO is enabled, users receive the following prompt either after some time or following a reboot:Password SynchronizationVerify your Active Directory and Mac passwords. If they do not match, your Mac password will be synced. The passwords are identical (local macOS login = AD password). However, this prompt appears repeatedly — and only when Platform SSO is active. Additionally, our

I’m trying to create a policy for a screenshot repository that save screenshot to another device. Hope someone can help me.

We are having an issue with our managed Apple TVs since upgrading them to TVOS 26.Sometimes this message can be cleared by pressing the menu button on the remote or hitting “Not Now”, but most of the times it comes back, and it then takes multiple presses to clear the message.We thought we had rectified the issue by re-enrolling. But, after about a week the issue returned.We don’t sign into the Apple TVs with an account, but some of the teachers do if they are in the constantly in the same classroom. For example, the Primary school teachers. The issue still happens to them. 

Hi there,A bit of background — I recently took over for our previous Jamf admin, who left unexpectedly. I have some Jamf experience (completed the training about eight years ago), but I’m still building up my troubleshooting skills.I’m working with an older iPad Pro that appears to max out at iOS 16.7.12. When I wipe the device, it doesn’t automatically grab the MDM profile or configuration during setup like our other iPads do. Instead, it just activates with Apple and sets up as a normal iPad. I can manually enroll it, but I’d prefer not to.I’ve confirmed that it’s listed in Apple School Manager, assigned to our MDM server, and included in the same PreStage Enrollment as the other iPads that work correctly after a wipe. I also tried deleting it from Jamf to see if it would re-sync, but it didn’t.One thing I’ve noticed is that under Automated Device Enrollment (DEP), the status shows “Sync Failed — Awaiting Next Sync.” However, o

Hello,Is it possible to configure Custom Analytic if someone unenrolls their device from Jamf Pro (i.e., uninstalls the Jamf MDM profile)?

Not sure I’ve seen a CVE list quite like this one... But where is 18.7.2? • macOS 26.1 - fixes 100+ CVEs• macOS 15.7.2 - fixes 50+ CVEs• macOS 14.8.2 - fixes 40+ CVEs• iOS 26.1 - fixes 50+ CVEs • watchOS 26.1 - fixes 30+ CVEs• tvOS 26.1 - fixes 29 CVEs• visionOS 26.1 - fixes 40+ CVEs • https://support.apple.com/en-us/100100

Connect 3.4.0Self Service+ 2.12.0OS 26.1 Tahoe (Many other machines on 26.0.1)I can not get this prompt to close no matter what I do. Everything in the back end seems fine with my machine and my connection to Jamf, self service, connect, everything, it all seems fine. Anyone have any ideas?  I did not see this issue prior to updating OS from 26.0.1 to 26.1 and that is the only thing I can think of that may be triggering it. I have tried deleting associated keys and allowing them to regen, I have tried flushing and re-pulling Config Profiles and Policies. P&S settings are all good. I have fond that if I leave the window there for 30min or more, it will finally close after entering PW and selecting Always Allow, but then comes back up after Reboot.

I have an issue were computers are retaining a profile even after the computer has been removed from the scope of the profile. I have a need to allow users to create computer level WiFi Profiles using their own user level credentials.  Having been advised (by JAMF back when they offered support to customers) that it is better to remove a computer from scope then to delete the profile I have another script for de-scoping the WiFi Profile. Unfortunately this does not result in the computer removing the profile. I have a hunch this might be caused by a fault in our Managed JAMF instance since previously we had a very similar issue that could only be resolved by marking a profile with a duplicate UUID as deleted. Since JAMF no longer provide support to their customers I have no way of getting this resolved. Does anyone have any suggestions on how to ensure a de-scoped profile is removed? or how to get support from JAMF?

We have historically given users who teach in Xcode the "Privileges" app from SAP because they insist that they need to run every update that comes out from Apple. Recently we noticed that one user has been abusing this app and installing various unapproved applications without going through IT first. We are wanting to see if there is a way that we can give a standard user the ability to run updates on Xcode only without having administrative privileges to do anything else or install any other applications.It looks like, in the past, a device (or user maybe?) could have been put into a Developer group which would allow them access to do things in Xcode that a standard user wouldn't, but still not be an admin. From what I have read, this doesn't seem to still be a possibility. Does anyone know if there is a guide to allow this? Or are we stuck using the Privileges app or someone from IT manually entering the admin credentials every time there is an update?

We are looking at Reigning in Apple ID use on our Institutional Laptops for security reasons.  We want to prevent users from using personal Apple IDs.  We know we can block the Pane for managing them and that we can prevent making changes to internet accounts.  That is great.  However, if you are like us, we also need to get people logged out of their personal Apple ID and or change their email on the Apple ID to a private one so they retain control when we take over control of our Domain apple ids.  Our issue was how to identify who we need to work with and what type of help they need.  Enter JAMF Extension Attributes.  The Script below can be added to an Extension Attribute so the Apple ID will be visible in JAMF. #!/bin/bashloggedInUser=$(stat -f%Su /dev/console)icloudaccount=$( defaults read /Users/$loggedInUser/Library/Preferences/MobileMeAccounts.plist Accounts | grep AccountID | cut -d '"' -f 2 )echo "User: $loggedInUser, Apple ID: $icloudaccount"

We took an M4 MacBook Pro that was already being used by the end user and installed Jamf Pro, which then in turn installed Connect and Protect.The installation went well. Had the user reboot and user got the message about no network connectivity. We tried a few WiFi connections and an ethernet cable. For the WiFi they are joining the networks but are failing to pull an IP. I verified in our WiFi management there was no DHCP request being sent. Had the user log in locally and they went right to black screens with a curser. A reboot only recreated the problem.However, once we rebooted into safemode, they had full network connectivity but still ran into a black screen after logging in and authenticating against Entra. I ended up having to pull off all the JAMF product to get the user working again, but the no-network-connectivity outside of safemade still persists.

Hello Everyone, Happy Monday. I’m trying to get Jamf Account SSO enabled for my Jamf Cloud instance so we can use the compliance pane, but the OIDC app I created following the steps the Jamf Learning Hub provides does not create an Okta tile because the instructions tell you to set “Login initiated by” to “App Only” instead of “Either Okta or App”. However, when setting it to “Either Okta or App” it requires a “Initiate login URI” to save the settings. Other app documentation suggests using the “Sign-in redirect URI”, but then the tile goes to an error page.Is there a different URI I can use, or is what I’m wanting not possible, and I need create a bookmark to the Jamf Account login page?

Hello there, first time Poster here. I'm pretty new to the Administration of MacOS environments. My Company just started working with JamF, and I'm trying to figure out how to best handle OS Updates for the Users.I mainly found out about the options to use Nudge in combination with erase-install to have nice notifications and a solid way to force updates, or use SUPERMAN which seem to be able to do both, notifications and forcing updates. I have already tried around with Nudge for a bit and think its pretty cool. Im hoping someone can explain in a bit more detail what SUPERMAN does differently/better or worse than Nudge+erase-install and why they are using either of the solutions or even if they have a totally different approach! 

Hello everyone,We’ve been running it to some problems with some computers. Some computers doesn’t show any management commands, looks like bellow.Is there anything you can do remotely or local on the computer without needing to reinstall or reenroll?  

HiWhat is the difference between the two other than one is Jamf managed (?) and the other is getting stuff from the app store?Do both update?We have only 90 macs (won’t have much more..), and 1000 vpp licenses.Are both always on the same latest version, or App Store is more up to date?In use case is there a per-say difference?Thanks

We have a few iMacs running Sequoia 15.5 and Jamf Connect that are going to black screens after you log in. Both local user accounts and IdP accounts are affected, but I can see the user folder is being created when we log in against our IdP, I get the account creation message but it just hangs on the black screen. Local admin account is having the same problem. I’ve tried uninstalling, restarting, and reinstalling Jamf Connect, but the problem persists. Uninstalling and logging in as a local admin user causes a beach ball to spin, but it sits there and doesn’t not progress. I’ve checked the config profiles and license and they’re all valid, and this isn’t happening fleet wide, just randomly.if I create a new user through Jamf, the user will create, but I can’t log into that account, it immediately dumps me back to the JC login window without any feedback. I can see the new user’s account by running dscl . -list /Users UniqueID but it still hangs. Resetting authchanger d

Hey guys,I have a MacBook Pro 14” 2023 that I enrolled into Jamf a few months ago. The version of macOS on it is 15.7. User requested an update to 15.71.Using the Software Updates in Content Management I sent out a command to Download and install → Specific version → 15.7.1When I go to the device inventory → Management → Operating System I see Update in progress but under that under Current state: RejectingPlan. I also tried to push out the Latest minor version but it also gives the same result. I also tried Download, install and restart and also tried to set a specific date and time but it still fails.I did a clear on failed and pending commands and tried again 5 minutes later. I also disabled the Software Updates option and then enabled it again.Any suggestions?I used Software Updates a few months ago to update 30 computers in a lab and it worked on 29 of them.Thanks!