Hello, I am trying to uninstall iMovie on managed devices. We initially pushed the app through a policy for some reason I do not remember. Since iMovie is asking users to sign into apple id in order to update to the latest version it is not working since we restrict the app store and apple id. We now want to push the iMovie app through the JAMF pro app catalog to make it easier to update. I tried pushing the app through the jamf catalog with the app already installed but it does not seem to download the latest version and remains at the version installed from the policy. What would be the best way to uninstall the app that was pushed through a policy?  

I was able to get some phenomenal help from @sdagley and @rayjd1650 on this before, but cannot seem to find any keys for disabling the crash reports. I have dug through the Crash Reporter docs and the policy-templates, but am unable to find a key to disable this feature. If anyone knows a solution, I'd love to read it.   Thank you in advance

Today we are releasing a maintenance version of Jamf Pro; this release addresses the following product issue: Jamf Pro Server [PI121695] Functionality for viewing computer inventory information in the General pane of the Jamf Pro interface and retrieving inventory information for certain endpoints in the Jamf Pro API, including App Installers endpoints, has been restored.   For additional information on what's included in this release, review the release notes via the Jamf Learning Hub. To access new versions of Jamf Pro, log into Jamf Account with your Jamf ID. The latest version is located in the Products section under Jamf Pro.   Cloud Upgrade Schedule Your Jamf Pro server, including any free sandbox environments, will be updated based on your hosted data region below. Review this guide if you need assistance identifying the Hosted Data Region of your Jamf Cloud instance. If you would like to upgrade manually, navigate to https://account.jamf.com/produ

We generally restrict student ipads to not allow Airdrop. We use a Static Device Group exemption to allow it for a select few students who use it to share app data with their teacher. Everything was working well until we started to update the student ipads to iOS17.x. Teacher ipads, even ones on iOS17.x can still Airdrop. Student ipads, once on iOS17, can Airdrop to the teacher ipad, but the teacher ipad can't Airdrop back to the same student ipad. How do I find the setting that needs to be changed?

How would I force install this extension? https://microsoftedge.microsoft.com/addons/detail/jbkfoedolllekgbhcbcoahefnbanhhlh   And also set my self-hosted server URL? https://bitwarden.com/help/configure-clients-selfhost/#tab-macos-55MXwgIamulyigoLoAbLMo   An example plist would be much appreciated. Thank you in advance.

Has anyone else had their FileVault key rotated since updating to Sequoia?It's happened on 2 test machines we've updated from Sonoma to Sequoia (both ARM).The personal recovery key then doesn't escrow to Jamf and becomes invalid.Checking in to see if anyone else is seeing this before we roll out any further.   

We were told that Jamf Connect is basically NoMAD rebranded (sales agent's words not mine) so I assumed it'll work exactly like NoMAD. We used NoMAD in the past to authenticate to local AD and access to file shares was not a problem. With it now becoming unsupported, we decided to look at Jamf Connect. Now, we're trialling Jamf Connect and for the life of me, I can't get it to authenticate to file shares. I suspect that it is passing incorrect credentials (i.e. just the ShortName value) because when I connect using Finder to an SMB share, if I use the default entry, it fails but when I add the AD domain part (@domain.local), it goes through. So now I have 2 problems: 1. Some of our users will have a ShortName value of firstname.lastname (they auth to Entra ID using firstname.lastname@external.domain.com). How can I change this so that it uses the sAMAccountname? I've read that you can pass additional attributes but have not seen an example of how to properly do this

We have two Jamf Pro instances in use; one is a test environment and the other is our production environment.Over the course of the last couple of years both instances might have entries the other one does not have.At the moment I'm preparing a project to overhaul our instances so that our production server resembles our test server (as much as possible).Do you know of any tools/tips to compare both servers? Ideally it generates some sort of report with found differences.Any tips are much appreciated.

As a rookie question, I wondered how you'd either make a directory or move contents of old folder to another - as a user.   I know policies run as root but if I want it to do something in the users directory - how would I execute that? Getting the user, I can do: curUser=$( stat -f%Su /dev/console ) If I want to run something like "mkdir foo" shouldn't it be something like: su - "$curUser" -c 'mkdir "/Users/$curUser/foo"' Although I try that as a policy for my own computer and it doesn't do anything. The goal being to put the contents of one directory in another so their old data isn't overwritten     

I am attempting to get a policy working which is able to run minor Adobe updates in our environment using Adobe's Remote Update Manager, and after a lot of tinkering I am making progress but am once again stuck.Logs from my script:Script result: Creative Cloud app located; proceeding ... Starting Adobe RemoteUpdateManger... RemoteUpdateManager version is : 2.6.0.9 Starting the RemoteUpdateManager... ************************************************** No new updates are available for Acrobat/Reader ************************************************** Following Updates are applicable on the system : (KBRG/12.0.3.270/osx10-64) (AEFT/22.6.0.64/macuniversal) (FLPR/22.0.8.217/osx10-64) (AICY/17.4.0.051/macuniversal) (IDSN/17.4.0.051/macuniversal) (AUDT/22.6.0.66/macuniversal) (PRLD/22.6.0.6/osx10-64) ************************************************** Following Updates are to be downloaded : (KBRG/12.0.3.270/osx10-64) (AEFT/22.6.0.64/macuniversal) (FLPR/22.0.8.217/osx10-64)

Hey everybody, I'm looking to see if someone can point me in the right direction. I spent 14 years doing Apple Service, mostly in/out of warranty repairs and setups for customer's homes and office. None of that was JAMF related and I am now working at a company doing support for the corporate office that is mainly Windows but anything Mac related falls on me. It was the CIO's idea to get someone with macOS knowledge. I have been there for about a year now and just a couple weeks ago was given an Auditor Role. In the past year mac support has prob taken up about 15% of my time. The CIO loves AI and theyre working on implementing CoPilot for everyone eventually and it works just fine on Windows. He messaged me the other day because CoPilot is not working on one of his 2 macs and I told him I don't have a Copilot License to troubleshoot it and he got me license within a few minutes (yay :-/). On my mac and his, Copilot works in Teams, Appears in Excel, and Powerpoint but does not produce

The last week we are getting reports that people are loosing the Self Service app on there Macs.Anybody in the same situation? We're in the cloud with version 11.10.1.

Hi everyone, according to a notification in my Jamf account page I should be able to see the "Jamf Product Roadmap" option as described here: https://learn.jamf.com/en-US/bundle/jamf-account-documentation/page/Help_and_Resources_in_Jamf_Account.html#ariaid-title2 I'm not seeing it though, do others do?   here's what I see:

I updated a IOS iPad Pro to version 18 and now I can't view VPN and Device Management to look at my MDM enrollment information.   I can't seem to find anything that would gray this out in my Jamf Pro Configs.  Mind you, in version 17.x I do not have this problem with any of my enrolled devices.  I will also point out that when it is missing TV Provider is listed 2 times in the General section and both are greyed out. When VPN and Device Management is listed and grayed out TV Provider is listed 1 time above this.   This is oblivious a bug in iOS 18 or Jamf Pro.  Any help is appreciated. 

Hi there, I am trying to use Swiftdialog prompts for installing application with deferrals I have the following code which exits out with error code 1 when deployed by jamf , but the same code exit without any issues in vscode So i basically use this part of the code to exit log_message() { echo "$(date): $@" } cleanup_and_exit() { # If you have temp folders/files that you want to delete as this script exits, this is the place to add that log_message "${2}" exit "${1}" } Write_To_Config() { log_message "Writing to Plist" $pBuddy -c "Set :CurrentDeferralTime $currentDeferralTime" "$deferralPlist" $pBuddy -c "Set :TotalDeferralTime $TotalDeferralTime" "$deferralPlist" # $pBuddy -c "Set :TotalDeferralTimeEpoch $TotalDeferralTimeEpoch" "$deferralPlist" $pBuddy -c "Set :CurrentDeferralTimeEpoch $deferralDateSeconds" "$deferralPlist" $pBuddy -c "Set :AllowedDeferralTime $AllowedDeferralTime" "$deferralPlist" $pBuddy -c "Add :HumanReadable

I have had this happen a few times in the past month but a computer will get enrolled, installed the MDM profile successfully, and show up in JAMF Pro but will be under the serial number rather than the hostname like it should. Also, all profiles and software to be pushed to the device will be pending forever. The JAMF command doesn't install on Terminal either. I'm not sure what is holding the machine back from receiving everything else from our server. The machine is connected to the VPN and has worked plenty of times in the past.... Any help would be greatly appreciated!

We are looking at utilizing Jamf Setup Manager to make enrolling devices easier. I tried installing the graphics for the setup manager and it will not load when going through the setup manager. I have verified that it is packaged correctly and it is assigned in the PreStage but it is still not seeing them. I have had similar problems in the past when trying to upload them in the prestage but now want to get this fixed due to trying this new way of enrolling the devices. I have confirmed that it is not installed on the computer after enrollment.

I came up empty on Jamf Nation and realize this isn't specifically a Jamf-related thing per se, but maybe you guys would have some ideas. I'm in IT at a university where we just upgraded some of our audio software over the winter break, including Reaper.I initially did an update from 6.66 (hail Satan) to 6.83 using a package created in Composer and then scoping it as a policy, pretty straightforward. And that was fine. The problem is that our license isn't valid for version 7, and I don't have much of a paper trail as to how Reaper was originally deployed and what we actually paid for, etc. Long story...the guy before me left some notes but it's taken some reverse-engineering to get things going again.So I ended up just buying 13 of the $60 discounted licenses for one of our classrooms rather than trying to retrace our steps from the last purchase. Went around logged in under the [local] admin account and licensed a few computers, so far so good...then logged into my own network accoun

How to Implement Temporary Permissions in Jamf Connect with Azure Entra Background: I got a bit frustrated the other day because, well, most folks have teams of people to configure these token settings, dig into the claims, and get everything working seamlessly. Meanwhile, I had NO IDEA what I was doing. As someone who manages desktop technicians, I work closely with them to handle the technical aspects of both macOS and Windows environments. When I first dove into the Jamf Connect documentation on temporary elevation permissions, I’ll admit—I got a bit... annoyed. It didn't feel very easy for what seemed like a straightforward task. So, if you’re in a similar boat, trying to configure these permissions with existing setups, this guide is for you. I’ve broken down the steps to make it a little less painful and help you get up and running without reinventing the wheel. Assumptions Jamf Connect is already set up in your environment with your IDP configurations in place. You have a group

Hi all, I've been running Jamf Pro with Jamf Connect Basic for over a year for our basic MDM needs, but still have our users (about 140) log in to their Macbooks with a locally managed account rather than our primary identity provider, Google Workspace. We already have the link between the Jamf Connect and Google for self service and I understand that Jamf Connect Basic allows "the login window which enables users to login from the macOS via their cloud identity" but can't find in the documentation how to enable this. Is this possible or do I need to look at (yet) another third party solution for this? Any help would be greatly appreciated.

Hi!We recently noticed that our Shared iPads automatically log off a user after 10 minutes of inactivity. (I do know about the equally unsatisfying screen lock after 2 minutes, but that's not it.)I'm quite positive that this wasn't the case last year when we had the same scenario. Is there any way of disabling automatic logging off or modifying the period of grace for inactivity? (In addition, some updates must've led to the logging-off process, i. e. writing data back to the managed iCloud accounts, taking way longer [around 2-3 minutes] than earlier this year, such that easily logging in again is not really feasible.)Any input much appreciated!Neven

Good morning.In my instance of Jamf Pro I have several developers using Rancher Desktop in Administrative Mode, which requires "sudo access" for some operations. Therefore, at each start, they must rise (we have provided a special tool) to start the application. Is there a way I can avoid this step for them?I tried with a script that modifies the sudoers file like this:   echo "$USER_NAME ALL=(ALL) NOPASSWD: $/Applications/Rancher Desktop.app/Contents/MacOS/Rancher Desktop" | sudo tee -a /etc/sudoers > /dev/null.   The file is indeed modified but Rancher continues to ask for the password on startup.Am I doing something wrong? Are there other ways?I already tried also to install the app in the User Folder.

Hi, I am trying to get information of User,  Computer Name, Operating System, Last Inventory Update and Last Check-in through APIs Right now, the API I'm dealing with are these 2 below:https://xxx.jamfcloud.com/api/v1/computers-inventoryhttps://xxx.jamfcloud.com/uapi/preview/computers The problem is they are NOT returning all the computers' details only partially. I even tried with https://xxxx/uapi/preview/computers?page=1&page-size=10000000 or https://xxx/api/v1/computers-inventory?section=GENERAL&page=0&page-size=10000&sort=id%3Aasc.Do you have any idea what did I miss ? or suggestions to another API calls ? Thank you so much,

I have been playing with machine based certificates now on the macs, trying to get them to authenticate more cleanly to our environment. I ran into a problem. I can push the config profile, and i finally got it working. It installs an AD cert into the SYSTEM keychain. When you are logged in, it connects automatically and fine to the network using the machine certificate. yay...However the problem, is if you reboot or logout, the network disconnects. The wireless in the top right goes connected for a few seconds, then goes faded (not connected) again shortly after. It might flap like that a few times. My radius server sees no connection attempt at the time, so its not really doing anything. Log on as an existing user, and all is well again. anyone got any ideas? policy pushes out a certificate and a wireless profile in the same configuration profile. Using TLS, radius is NPS server. Certificate logon works fine on windows machines. Machine is active directory joined.

I've done a ton of searching and still haven't come up with the answers I need. I'm looking for a document/web page that tells me exactly how to setup a 2nd NDES server with App Proxy and get it working with Jamf, including how to setup the config profile for iOS and MacOS.  We have moved to Cisco ISE and it requires certs to access the network.  We do have NDES/SCEP working with Intune, but there aren't many documents on how to setup a 2nd one to work with Jamf.We've tried several documents and everything looks fine, but the iOS profile won't load on the device.  I feel like there's probably something easy that needs to be done on the NDES server, but I can't figure it out.  ***We are using profiles and not setting up Jamf to be a SCEP Proxy.  Not my decision.  And our network team says they can't do the network integration into Cisco ISE.  Again, not my decision.***And before anyone suggests it, I have worked with Jamf Support.  They