Hi there,  We have an app that has 44 total licenses, and on Jamf Pro it says there are 24 in use. But only 4 are showing up on the scope. There were 20 pushed into Jamf School with a different token. I am wondering if anyone could help me figure out where I could find these missing in-use "scoped" devices could be, or a starting point? I've tried looking at the static group I think they could be at, but I didn't see anything on one of the devices that are in that static group. I wonder if deleting the static group would help, but I didn't see the app on one of the groups device listed anyway.  Thanks  

We are a mix of Windows and MAC devices. The MACS are Domain joined. User logs in the first time connected to our wired ethernet in the office to create their account using their Active Directory information. Over time the user has a local password for the MAC login screen (the very first password they made) and an AD password which is different and needs to be changed every 120 days.   Scenario: User is on the log in screen trying to get in to their local account with invalid or forgotten password   Attempt: Using the recovery code the user gets to the screen where they reset their password however it always gives an authentication error in the end to complete the change. Seems like even though this is to reset the local account password it needs to be in communication with the domain server. User can reset password if they go back into the office and hook up to a wired connection.   Attempt2: Creating a policy to reset the local user account. Fails to send push to comp

We use JAMF pro and our end users travel a lot. If they forget their Mac password on the road what is the best way to get them back in from Jamf? Thanks!

Updating MAC O/S using JAMF is hit or miss - mostly miss- even with the new "Software Updates" feature recently rolled out. I followed a JAMF Training video https://trainingcatalog.jamf.com/update-macos on the 3 ways I can push out updates. I'm using the first method of creating a Configuration Profile and enabling the Software Update payload. Should there be a specific URL (Software Update Server. Specify a URL of the form http://server.net:8088/index.sucatalog) as suggested? I'm thinking this profile won't work if there isn't an update server to check with? 

Has anyone encountered this issue when trying to use 'Local Login' with Jamf Connect?It has been working fine for me up until now. I didn't make any changes to the config profile so I'm not sure how this has happened. 

Hi all, I don't think this is related to Jamf per se but I am still looking for feedback. We recently updated our stock to use various M3 models. On first connect with previous wodels, we would be greeted by the basic "language selection", then the screen to connect to a wifi network, then the SSO login using O365 logins. With the M3s, after the langauge selection screen, the wifi icon shows wifi is activated but there aren't any networks appearing an we get a message saying that "wifi networks aren't availabe "as if wifi is deactivated. It sometimes works if we hard line it but so far the only 100 percent of the time solution is to reimage the machine. This is going to be an issue since we want to start direct shipping these things to employees who request them when onboarding or changing laptops. Has anybody come across something similar?

Hi all,I have not found anything on the below on the interwebs, anywhere, and am pulling my remaining two follicles of hair out!As of last Thursday, new users on our Macs now can't log into Office for Mac, we're using the latest version of Office (this is the only change).We use JAMF Connect and a custom script to deploy the logged in users email address to OfficeActivationEmailAddress in com.microsoft.office which has been working perfectly up until last week.I've done some testing and tried removing the script from login and just using a PLIST with two entries in:OfficeActivationEmailAddress is set to a manual entry of a test users email addressand <key>OfficeAutoSignIn</key> <true/>With these two set we get the email address prepopulated, as expected but are told we can ONLY use PERSONAL accounts, remove the email address but leave OfficeAutoSignIn set to true and we don't get the email address prepopulated but can manually enter it and all is well in the

Update 11 November 2024: Standard cloud upgrades are scheduled for the weekend of 15–16 November (details below). We appreciate your patience. Today we are releasing Jamf Pro 11.11. Highlights include: Managed Device Attestation Using MDM RequestsJamf Pro now supports Apple's DeviceInformation attestation, a Managed Device Attestation method that verifies the computers and mobile devices in your fleet are legitimate Apple devices. Computer and Mobile Device Inventory Reporting EnhancementsNew inventory information for Battery Health and FileVault 2 enablement are gathered by declarative status reports. Support for New Mobile Device RestrictionsUsing mobile device configuration profiles, you can now restrict the use of RCS messaging, block the transfer of an eSIM to a different device, and preserve the eSIM on an erased device due to too many failed password attempts or the Erase All Content and Settings option.     For additional information on what's included in thi

Is it possible to enable non-admin users access to "system preferences > date & time > date & time"? Subpoints of system preferences > date & time are: -date & time-time zone-clock We want to allow (non-admin) users only to change the "time zone", nothing else. Is this possible or do we really need to open the complete "date & time" preferences for non-admins? Thx! Note: macOS 10.12.x

Fairly new to JAMF Pro and looking for a way to stop Self Service from launching automatically when a Mac logs in for the first time (after its enrolled via pre stage enrolment). Is it possible to stop the auto-launch but still be able to use Self Service when necessary?

is this the corrent place to report these items? Adobe Creative Cloud desktop app missing v6.4.0.361 released on 09/16/2024

Hey all, We have a 1-to-1 iPad program for our elementary and middle school students and I've noticed that students have found that signing out of their Google Chrome profiles allows them to browse freely with the added bonus of deleting their browsing data. We have tons of browsing restrictions in place already, but kids are kids. I'm wondering now if there's a way to lock them into their Google Chrome profiles so that they're not able to sign out, kind of like restricting account modification for their Apple Accounts. This seems to be the only way to ensure that they're unable to delete their browsing history, and it also seems that the specific restriction in Jamf only applies to Safari, unless I'm missing something. Any thoughts?

I have made a script, with help from other scripts found online, that will take user input and then update user information on JAMF Pro. All working apart from where you enter the staff/students full name for example "John Smith", script is only reading the first word on the input and updating JAMF = John.  Been on this for a few hours trying anything that I can find and now I am at a loss of what I can try to sort this.   Any help on this would be very welcome :)   JAMF_FULLNAME=`/usr/bin/osascript << EOTtell application "System Events"activate set JAMF_FULLNAME to text returned of (display dialog "Please enter fullname " default answer "")end tellEOT` #Store input full nameecho $JAMF_FULLNAME   ------------------------------------------------------------------------------------------------------- Complete script for information:   #!/bin/sh echo ""#1. Get user input for usernameJAMF_USERNAME=`/usr/bin/osascript << EOTtell application "System Event

I've got an exemption group set for a handful of machines to allow them to use Screen Sharing. But when the compliance script run's its remediation it appears to be disabling Screen Sharing.The logs show that the rule failure being identified...   Tue Nov 5 14:14:09 UTC 2024 system_settings_screen_sharing_disable passed (Result: 0, Expected: "{'integer': 1}")   ...and then where the fix should be skipped because of the exemption...   Tue Nov 5 14:15:16 UTC 2024 system_settings_screen_sharing_disable has an exemption, remediation skipped (Reason: Exception - Remote-ScreenShare)   And yet Screen Sharing is being disabled as soon as the remediation is finished. I haven't modified the script. And there are no configuration profiles or other policies running to re-disable Screen Sharing.

The last post I can find relating to this is from 2017; There isn't a solution there and I've tried almost everything previously listed.We've been using JAMF for a few years mostly without issue - this is the first time we're seeing this error. There's a similar error "connecting to jamf server" which can be resolved by simply uninstalling and allowing JAMF to reinstall Self Service. No luck on this one. also tested:computer restart, trying from an IT account (removes any variables from the users startup items), refreshing the MDM, clean uninstall and reinstall of the JAMF Framework.I did find the list of ports, but we aren't seeing any blocked ports (on machine, router, or via ISP). Issue is present both on and off VPN (so that is irrelevant).Currently this is only affecting the one machine but as I don't have a fix there's trouble if it spreads. The Mac still has access to jamf controls via terminal, still receiving profiles and policies, still reporting in all information to the ser

I am about to scream. After several hours on the phone with ASM and JAMF, and after being moved up the chain about three times, the issue is not resolved. All my info in ASM is correct and synced, the 5 students show up in all their classes as offline, and their ipads DO NOT show an EDU profile, even though I have checked User ID and location, I have verified it matches in ASM, I have verified I have the right ipad, the right person, the right Apple ID, and done blank push and update inventory and everything else you could think of. Still no dice. The one thing I discovered is that on all the messed-up ipads, the roster info did not sync over. I put it in manually, but still no dice. ANYONE have this issue? I am mega frustrated.

We have deployed Kerberos SSO extension to all mac devices so that we can access SMB shares from file server. When we enroll new mac device, for the first time JAMF asks Kerberos credentials and user needs to manually enter the username and password. Once user provided credentials, it receives Kerberos token and token renews automatically. Issue which I am reporting here is why user needs to enter Kerberos credentials for newly enrolled mac, why it can’t be automated. JAMF connect menu bar plist: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" http://www.apple.com/DTDs/PropertyList-1.0.dtd> <plist version="1.0"> <dict>                 <key>Appearance</key>                 <dict>             &nbs

I have deployed Sophos Intercept X to our mac and ipad fleet. running great on the Mac, but on the iPads the app has to be opened before the device is enrolled into Sophos Central to pickup the policies. It's unfeasible to get all our students to manually open the app so I'm racking my brain to figure out how to do this. Initially I setup a config profile to deploy a single app mode payload which opens the app, and then had a smart group (with criteria of having the single app mode config profile installed) in the scoped exclusions to disable the single app mode once it was pushed out. but this created a loop.  I'm wondering if anyone had any suggestions on how to get this sorted by either being able to open an app without single app mode. or another criteria i could try with the smart group.

Hi, I'm running into an Enrollment issue where the jamf connect okta screen is getting bypassed if the computer is idle and goes to sleep. For example, the user will go through the setup assistant options and reach the jamf connect screen. The mac goes idle/to sleep and once the mac is turned back on, it prompts for a local account login instead of the jamf connect login and you do not get an option to switch to the jamf connect screen anymore. How could I keep the computer display awake when new users get to the jamf connect screen stage? If a computer goes idle and prompts for local account login, is there anything I can do to revert back to jamf connect screen? For one case, I wiped the computer and reinstalled macOS, went through setup stage and it still prompted for local login instead of jamf connect screen

Good morning, We have a problem with shared iPads and students that have to change the Apple School password.After select the name on the list and before begin the password change process, appear the setup assistant about the language and country, I just now create a profile removing all the setup assistant steps from shared iPads and it stil appearing.The problem are the students don't be patience and the iPad get hang during the language process if you didn't wait to select and continue with the password change process. Thank you very much and Merry Christmas.

So we have an ipad that I enabled lost mode, due to the fact it was overdue and the one who checked it out did not return it.  So then I locked it and put a message on the screen.  It was returned so I disabled lost mode, does the system take a while before it unlocks it?  I can see that the command is pending 12 minutes ago, along with other commands that are still pending since 7-2-24 after I locked it.  But what I am not sure is if this iPad has active internet connection so that it can receive the command.  How can I connect this ipad when it is locked and I do not think there is an active internet connection to it?  Will the factory reset method work and when I am asked to join a network connect it and then the commands will process?

Ho do I remove Wallpaper from one iPad?  I set it with a picture in Device Management, now I can only upload a new image, I can't remove the one already uploaded? Thank you

When I try updating IntelliJ IDEA (Ultimate edition, i.e., the licensed version) using the Jamf App Catalog, I'm getting an error message. I installed older versions of the application on a couple test devices. I get notified that the app needs to close to update. I close the app, the update begins, and then I get an error message containing the following info: Cannot start the IDECannot set current directory to ‘/Library/Application Support/JamfAppInstallers/com.jetbrains.intellij/scripts’Caused by:No such file or directory (os error 2)Please try to reinstall the IDE.   I’ve verified the directory noted in the error message does not exist. Has anyone else experienced this or anything similar?   Some additional background info: Our end users currently install the app from the vendor’s website; we don’t currently offer it through Self Service. I’m not a user myself, so I’m unfamiliar with the app. I do have a license and activated it after installing the app. To set things up

This is great did some initial testing with S.U.P.E.R.M.A.N | Jamf Pro on a couple of Intel devices one running Big Sur and one with Monterey both are now fully patched thanks to Kevin M White and @HCSTechnology post on it.https://github.com/Macjutsu/super has anyone else tried it out yet and what do you think of it?

So I have around 360 devices that haven't checked into Jamf for at least 60 days. Thats a lot of licenses being used for no reason. Around 300 of those haven't checked in for 90 days, and maybe half of those haven't checked in for at least a year.My fear is, we have devices all over the world, and managers that like to hold onto returned devices in a drawer for their next employee. If I move these devices into unmanaged, then i'll have to be notified that the device is going to be used again to move it into managed or the device won't get updates or any management tasks when, not if, the manager just turns it back on and hands it to their new employee and says "here, get to work". If I delete the device from jamf so its not taking a license anymore, then I have the same problem, but the only resolution is a full re-jamf. I have a feature request in for some time for some kind of Archived mode (similar to what Filewave has/had) that we could put a device in (call it Quiet or Stored mode