Hello,Has anyone followed the following guide on creating a iOS update group and then pushing out the update? https://docs.jamf.com/best-practice-workflows/jamf-pro/managing-ios-updates/Updating_iOS.htmlHow was your experience? Did it work? Did you run into issues with having users create a new passcode after the update?

Hey folks..We gotta few Macs here that are reporting an invalid filevault key, yet the key is visible in JamfPro and looks to be "good."anyone know what causes this and is there a fix?

Having a hard time trying to get Fiery printers deployed through Jamf. I either have 'paused' print jobs, or I can't see the printer to add through Jamf Admin.Install the printer driver through the PKG, it prints fine, but I cannot add the printer in Jamf Admin - There are not any printers mapped on this computer.Install the printer driver manually, define the printer, use the same driver that was shown with the install process....and when I go to print.....it immediately goes to Paused. Can never get the print job to start.Anyone have any suggestions?

I am trying to create a Policy that copies an alias to the Desktop. I used composer to put the file in /Users/Shared and then a bash script that copies it to the desktop use the command "cp -R "/Users/Shared/IBM/IBM i Access" ~/Desktop". The alias is there but it is broken.  If I go to /Users/Shared and try it from there it works just fine.  It seems like it gets broken in the copy process.  What am I doing wrong?

Hi, for some time now my jamf Pro instance has had problems with saving. For example when I try to change scopes or really anything with policies it will just not save the changes when I click save. I have to try multiple times (up to six) so that the changes will finally be saved. In some places its even worse. When I try to create a new patch Policy it never works and I always get a "An error occured while saving the changes" message. This is really problematic because I cant use some features of jamf anymore.Has someone had similar issues and can give some advice? I am also in contact with jamf support, but they have until now not produced possible solutions and I am getting really desprate, because this issue persists for a while now.Kind regards

Hello all,We are currently using FileWave to manage all our iOS and macOS based products!We have been looking into Jamf a little as we are not getting all our needs met / aren't completely happy with FileWave.Hopefully someone can help with the following questions we have:1. Can you organize devices by the Apple ID that is signed into the device?Additionally, can you associate profiles/apps to a specific user group?That way, when the student signs in to their Apple ID, the iPad will pull anything that is associated to the group the user belongs to?2. What all are you using the "Users" information for?FileWave does not pull any information so we are only able to assign profiles/apps to devices and devices only! 3. Has anyone used FileWave before and has switched to Jamf?What was the main reason?Are you happy with the change?Was it easy to transfer already created profiles and apps to Jamf? I appreciate any and all help!Thank you,

Hi all,I've seen some threads from 2017, which I'm not sure if they're still accurate.I have iPad apps that we've got in Self-Service. I want to push these to specific groups, while still leaving them in Self-Service for everyone else.I'm trying to push a list of apps to JK/SK classrooms that I know need them, while still having the apps be available to the rest of the schools/classes on Self-Service.I don't see a way to do this, but I'm hoping there's something I'm missing.Thanks!

Is there a way to "postpone" the reboots after we push updates?  For example:  Can can it prompt the user that a restart is needed and give the user the option to defer it a couple of times and/or at least save their work before it reboots? 

Hi, I am looking for a script to do a silent forced removal of Sophos SafeGuard, so far I have not been able to work this out so has anyone else done this and can share some ideas ? I appreciate your time.Thanks

Hello all, I am noticing that after a Mac is sitting on a Jamf Connect Login screen after a restart for an unknown amount of time, when someone attempts to login, they get an error with a message to contact their administrator.  If the user clicks "Refresh" they are then able to log in. My best guess as to what is happening is that the login website window is that is called up when a Mac restarts is timing out after a certain amount of time, and clicking restart loads it again and makes it active again.  I've had to add a note to the login screen background for the user to click "Refresh" if they get an error. If my guess as to the cause is correct, then some type of automate refresh might be a solution. Has anyone run into this and come up with any other solution?

Hello everyone, I'm new to this community so please bare with me if this has been asked before.  I'd like to deploy a script that can check what chip is installed on my Mac mini fleet and if needed, install it. Thanks in advance. 

Hello all, It's come to my attention that students (mainly in the HS) have figured out that they can right-click in Chrome, select "Inspect", and somehow, manipulate how their grades look. The change what they want and take a screen shot to show their parents, teachers, or whomever. It's all to get out of work. I've not seen it done as of yet. Is there a way to disable this feature that you're aware of? I can't find much in Google Admin about it. Thank you for your insights!

Has anyone ran across a solution to hide the Wi-Fi icon in the menu bar on Catalina? Disabling Wi-Fi was an easily-fulfilled request but hiding the icon is proving to be challenging. I've ran through the suggestions linked below, but nothing has been successful yet: Hiding the WiFi icon in the menu barRemoving Wifi Menu Icon A common suggestion in those threads was editing /Library/Preferences/com.apple.systemuiserver.plist but that doesn't appear to be included in Catalina or Mojave from what I can tell.

The Mac OS X Security Checklist posted by JAMF Software (link below) is nice, but where's the accompanying technical paper that shows customers how to implement the recommendations referenced? Some community members have the knowledge to just run with the bulletpoints, but some don't. Even for those of us who do, it would be a great value add to have these things documented so all we have to do is test rather than research, create, and test. Mac OS X Security Checklist

I am hoping to be able to restrict using iCloud Drive and Find my Mac. I used iMazing Profile Editor to create a plist file that I could use in a configuration profile. The profile works as it should for iCloud Drive, but it does nothing for Find my Mac. I don't want users storing company documents in iCloud Drive, and I do not want Find my Mac turned on. FMM has made getting Macs repaired through Apple a pain if it's turned on. I found a thread here discussing restrictions for iCloud. It included a link to a Github page that has a profile that looks promising. It doesn't work either. That page is here: https://github.com/ducksrfr/mac_admin/blob/master/profiles/disable_icloud_services.mobileconfigI can totally lock out the ability to use iCloud completely, but I really don't want to. I'm trying to disable the things that can cause security issues, or difficulty for the users on the networks that we manage. Has anyone been able to successfully stop Find my Mac from being used

Upgraded to 10.18.0 and no longer getting mobile device app catalog updates? You're likely running into PI-007928. Below is a script you can run against your Jamf Pro instance to identify apps in your catalog that are out-of-date. Then, at least, you'll know which apps to manually update. https://github.com/cwmcbrewster/Jamf_API_Scripts/blob/master/JSS_API_check_app_versions.sh EDIT: Here is a second script that will update the app versions for you. The script waits for user input to verify the change but you could easily remove that if you're feeling confident. You'll need an API account that can read and update mobile device applications.https://github.com/cwmcbrewster/Jamf_API_Scripts/blob/master/JSS_API_update_mobileapp_versions.sh

Adobe Enterprise now has the option to create a pkg for Apple Silicon devices. With this option, I assume the below workflow for creating a pkg for Apple Silicon devices is no longer needed? I do not see the InstallationCheck when I go into resources. https://helpx.adobe.com/enterprise/kb/deploy-packages-to-arm-devices.html When I create a new pkg(Just Adobe CC) and run manually on a M1 device with Rosetta2 installed it installs correctly. I am also able to install necessary apps if needed. However when I upload the same pkg and run via a policy on the same device with Rosetta 2 installed it fails and I get the following message. Installation failed. The installer reported: installer: Package name is AdobeCreativeCloud_NamedM1_04162021installer: Installing at base path /installer: The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running scripts from the pa

I did a search on this topic and the only thing I could find was almost three months old.We are beginning to introduce M2 computers into our company and before I move ahead with installing Jamf Pro, I wanted to check and see if there are any current issues with Jamf that I need to be aware of.Thanks.

Recently it's been discovered that once you upgrade to VenturaOS you have to re-apply full disk access permissions for Crowdstrike Falcon and Netskope security applications in system preferences even if they were enabled before the update. Would the only way to be to:1) Create a VenturaOS computer smart group2) Create a new policy/config profile to apply PPC settings for Netskope / CS3) Scope the new policy/config profile to the new smart group to apply once users update. Also, does anyone know a way to verify if the PPC went through once pushed from Jamf? Currently we're using Configuration profiles to enable PPC but not getting great results and hard to find where it fails since they don't provide logs like policies. 

Hi All,I have just upgraded from Monterey to Ventura, has anyone seen where after the upgrade there is a list of items/app that was added to the "Login Item Settings"Is there a way to suppress these? 

I am trying to create a smart group to find computers that have local user accounts that don't match the company standard user accounts. We have a specific format that our user accounts are so I need to be able to use wildcards.

As new macOS versions/updates are released, I create a a smart group for each version. As such, I created a smart group to keep track of which Macs have Ventura installed on them. The only criteria for this smart group is that the operating system version is 13.0.0. As I've done in the past for previous smart groups, I also set up this smart group to send me email notification on membership changes.The issue I'm having is that this smart group is CONSTANTLY sending me false-negative email notifications of Macs leaving the group and then shortly afterwards rejoining the group.Anyone have any idea why this is happening??

Does anyone know the correct Bash command to upgrade to Big Sur? I tried using "/Applications/Install macOS Big Sur.app/Contents/Resources/startosinstall --agreetolicense --forcequitapps --nointeraction" but it just hangs.

We have noticed with our Jamf pro system that at times when we send commands to our ipads not all of them receive the command. For example we push certain configurations profiles let say to a 100, 80 will get the configuration but 20 will fail. this kind os sporadic behavior happens quite often with us. we have looked and looked and not able discover what could be the issue. This morning our ipads refuse to talk back to Jamf, we pushed an application to 20 devices and Nothing, then push an inventory command and no result. 20 our 30 minutes later out of the 20 ipads 4 of them installed the app. Any suggestion or recommendations?Thank you Luis

So I have a request for assistance for 2 things. Is there a script or configuration to either lock or hide the Passwords Pane in the macos12 version?I have the same question above but for the erasing all contents option in the dropdown located in system prefs in macos12? Specifically, I don't want the admins to interact with it in any shape or form. Any assistance is appreciated.