In the spirit of leveraging existing infrastructure, we want to start testing Autonomy Connected Backup on Macs. This used to be an Iron Mountain product, sold off to Autonomy: http://backup.ironmountain.com Their latest version as of today is 8.6.2 and apparently it does not yet support Mountain Lion. external image link Is anyone using this in their environment? I know it is very widely used (client list is staggering) on the PC side, but I haven't seen much on the usual forums on the Mac client. Anyone using it? Can you offer any feedback? PS, I added "Autonomy" and "Connected Backup" to the third party section...unfortnately the popup menus don't yet list it (I guess JAMF are screening entries?). Thanks,Don

Hey all... Newbie question....I have scoured the support documents and cannot seem to figure out what I am doing wrong (I assume it has to be something simple). I have created a Computer Config Profile....I have created a Static Group (1 computer in it) and even tried a Smart Group (same 1 computer in it). When I add either the Static or Smart group to the scope of the configuration profile it all appears to be in order.....Except, that computer doesn't get the configuration profile. Whats also weird is Smart/Static groups aside, when I try to just add it to a Specific Computer, I cannot find the computer in question in the list... The computer which happens to be a VM (could be related?) is definitely in Casper, searchable, checking in every 15 mins, etc. Check out this Computer Config Group list (attached), that shows there is no pending, failed or completed computers? My Security settings are in order (attached). Anyone know what might be wrong?

Hi, Does anyone have a way to block El Capitan installing if it's downloaded from the App Store without blocking the app store itself? I've created a restricted software policy which looks for 'Install OS X El Capitan' as an exact match and assigned it to a VM for testing but it's not working Anyone any ideas? Thanks in advance.

Hi all, I've been given a zip file. Within it are a *.pkg file, some config files, and a shell script to run and configure the pkg file. When I manually unzip it and run the shell script, it works perfectly. The package would install, and the configurations are all done. I believe Casper by default would download > install > cleanup. Is there a way for Casper to just download and unzip the zip file? Then I can use the shell script to run the installation sequence as intended.

I searched and couldn't find an answer.I'm looking for an extension attribute to find the version of Acrobat on all our clients so that I can start the process of standardizing on a version.We have versions as old as Reader and Pro 9 up to Reader and Pro DC.Any help is greatly appreciated.

I'm working on an updgrade path to El Captian and noticed something fun. I discovered the lovely world of SIP. So in 10.10 we moved several preference panes to a hidden location to stop users from using them. But in 10.11 we can't move preference panes due to SIP. So my question is: Is it possible for a non-admin user to re-enable those panesl in any way? Racking my brain to think like a crazy user to figure out if they can do it. Though maybe possibly creating their own preferences in ~librarypreferences...but not sure if that would work. Would an admin user be able to do it? IS there a way to ensure a machine only enables what it's allowed to have enabled even when and admin user is using it?

I have a small fleet of OSX machines (~40) running everything from 10.9 to 10.11. On roughly half the machines, Chrome auto-update fails. Specifically, a disk image mounts on the users desktop and the dmg window opens for the user. It's like they download and opened the DMG file, but they did not. It will happen at random intervals but some users have seen this happen as many as 6 times a day (and the open disk images will just keep stacking up on their desktop). I can't find any commonalities of these machines, not even all the copies of Chrome were installed via JAMF (some were downloaded direct, some installed via brew). The machines run a variety of versions of OSX (as noted), various versions of Chrome, some of them are in office where as others are remote. We do run Sophos Cloud which I've tried disabling on some machines with no change. Most of these machines were pre-Casper Suite, so they weren't imaged (though some were). I would just blow away Chrome a

I've got a script and launch agent for mounting users' home share drives and group shared drives that's been passed down the generations of mac admins. We use this script whether it's a one or multi-user computer. The launch agent runs every 5 minutes to make sure the drives reconnect if a user ejects them, or needs to reconnect (provided the computer is connected to our network). It also appends a randomly generated numeric suffix to the folder it creates as the mount point in /tmp. So the first time it runs the mount point might be "/private/tmp/fs01-user-61245" and the next it's "/private/tmp/fs01-user-421576." Related to that, I'm having an issue where our users' home shares aren't showing any contents when you go to the Finder sidebar under "Shared"—it's just blank. If you access their home share from "Computer" in the "Go" menu, everything shows up. It's not the script causing tha

I am testing symantecremovaltool.command running on computers that have old versions of symantec endpoint protection. (script can be found at the following link, scroll to the bottom of web page)The download info says It requires no user input when run as root.https://support.symantec.com/en_US/article.TECH103489.html When run via policy it 'fails', requesting command line arguments. When run from the command line, no arguments (just call the script ./symantecremovaltool.command) it runs, uninstalls SEP and the application is not visible in launchpad afterwards. If i create a .pkg of the symantecremovaltool.command and deploy the pkg, have the /private/tmp/symantecremovaltool.command to kick off the script, it works, but now the application icons are still in launchpad if i create a policy that just runs the symantecremovaltool.command it fails and ask for -arguments ?? anyone having any luck just running the script via policy and having the app icons also r

Hello Everyone, Just shy of three weeks ago I participated in a conversation regarding [https://jamfnation.jamfsoftware.com/discussion.html?id=19398](signing users out of the App store via a script). The script does it's job when ran via Terminal or in Apple's Remote Desktop client—no issues whatsoever. I have gone ahead and put together the following script that signs in, updates the programs, then finally signs out: This works perfect when done by hand, but pushing through JAMF's Self Service causes issues. Notably "Can't Install Item. There was a problem installing Update App Store Apps. Contact your administrator." As per the original thread, the MAS command line tool was placed in /usr/local/bin/.

All my Mac VMs work fine locally, but when I copy to my ESXi (6.0) server, it can't boot from the HD. Windows VMs work just fine both locallly and on my ESXi server (new mac pro). So far I've tried coping the NVRAM file from my local VM up to the server VM. I also ran Unlocker 2.0.8 with no difference. I know a few people here @rtrouton use ESXi and I'm hoping someone has better answers than I found online!

Returning to this after a long period away, can't remember how to do this! Deploying OSX with Capser documentation (https://jamfnation.jamfsoftware.com/article.html?id=173) says "You can obtain the latest .app file for OS X from the Mac App Store.". I can download OSX, but it starts the install on my Mac. How do I get my hands on the actual APP file so that I can add it to the JSS? Thanks

So today we are packaging GarageBand 6.0.5 (current version) for deployment, using a multi-user redemption code purchased by the company of course. On first launch it goes out and downloads roughly 1.2 GB of "extra content"...bah. I didn't see it in Composer under Pre-Installed software, even after installing GarageBand and letting it download the "extra content". So I'm using Composer (surprise, ey?!) to take a snapshot in the hopes of capturing the "extra content" for deployment, I really was hoping not to have to do that. :( I'm noticing it pulled down a bunch of stuff to: /Library/Application Support /Library/Audio /Library/Preferences /Library/Printers /Library/Receipts /Library/Updates I also noticed the snapshot captured stuff in: /Users/testuser/Library I'm hanging it up for today, before I begin work on this tomorrow, do I need to include the stuff in the /Users directory? If so it's easy enough to deploy with PKG

Hi-I'm trying to add a small applescript .app to users' computers. In Casper Admin, I added the dock item and the app (using .pkg). The .app copies fine to /Applications and I have set for the dock item to be added at the end under the same policy. However, trying both at the end or at the front does not add the item to the dock. I tested the add to dock with something like Self Service and that seemed to add with no issues. I do see the dock flash but my dock item doesn't seem to add.

Hello, New to AirServer. Anybody have tips on packaging it? Built .DMG with FUT and FEU checked, but asks for serial still. Thanks!

when I choose ABOUT THIS MAC it says (11-inch, Early 2014) but the JSS hardware inventory for the same computer says its an (11-inch, Mid 2013) does anybody else get this same result/discrepency ???

Our network team have made some changes to the Palo Alto and now Mac App Store images aren't loading. All we get are placeholders They've allowed the 17.0.0.0/8 range but it appears that the images are hosted elsewhere. Does anyone know what else we need to unblock to resolve? Thanks Al

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I saw some threads from 2010, but those steps seem to be out dated, is there a way to find / remove autorun data for machines in Casper 9.x?

Hello, I am unable to Netboot Late 2015 27" iMACs. We are using the 10.11 version of the netboot image. We can Netboot all other models that we have except this particular model. When we attempt to Netboot we get this prohibitory symbol. Do we need to upgrade the Netboot image for this model or is there something else that needs to be done? Thank you in advance.

Im running JSS on a Windows platform and within the JSS Database Utility the Change MySQL Settings greyed out under the utilities drop down menu. I researched and have seen a solution for mac hosted environments but was unable to find one for Windows. Has anyone been able to resolve this or is this a matter of the Utility version and MySQL version being a mismatch.

Hi We are running the latest version of Casper 8.7 but under the Management tab I am not seeing the classes option to use with Casper Focus. We have mobile device management licenses installed and I am able to enroll devices normally. Any ideas as to what could be wrong?

I apologize in advance if this is a duplicate post. I tried searching for this issue but I did not find a post speaking to this specific issue. We are experiencing a strange issue as of recently with the Imaging app (v 9.82) via NetBoot, specifically having to do with the "Show Custom" button that allows you to make custom changes to configurations on the fly. When you first boot up to the Imaging app on our NetBoot server the "Configuration" drop-down is set to "Empty", meaning there is no configuration selected to be customized. Once a configuration is selected, we are able to press the "Show Custom" button, and it works as it should. The issue comes into play when you use the "Sites" button to assign this machine to a site. After a site has been chosen (that is different from what was set by default when the Imaging app initializes) if we press "Show Custom" the Imaging window enlarges as if it was going to display the customization options, however it does not display anything i

I currently have a JSS built on my internal network. I'm in the process of getting one built for my DMZ. I only want the DMZ JSS to "check in" with machines when they are out in the wild. Do i need to install MySQL and everything as I did when i setup the internal JSS?

Hi, And again an issue that is on my "to fix" list: Random MacBooks are unable to boot after enabling FileVault during an enrollment. This is happening since Yosemite all the way up to El Capitan 10.11.4. Our current scenario: MacBook boots up from external drive with Casper tooling, if FileVault is enabled before the drive gets manually wiped. Deployment runs which deploys OS X (10.11.4 at the moment), installs a few software packages like Chrome and Firefox and reboots when it's done. A first boot script runs after the reboot that configures some basic settings like AD binding etc. and 2 command lines to reset the enrollment history and an enrollmentComplete trigger. All enrollmentComplete policies are executed, like installing Office 2016, configuring our printer, installing SEP and finally configuring FileVault which is a basic configuration containing our institutional recovery key. Another reboot occurs after that and if all went well we are presented with a FileVault logi