App Store Images not loading

[al_platt]

Our network team have made some changes to the Palo Alto and now Mac App Store images aren't loading.

All we get are placeholders

They've allowed the 17.0.0.0/8 range but it appears that the images are hosted elsewhere.

Does anyone know what else we need to unblock to resolve?

Thanks

Al

[davidacland]

Not sure, but wire shark would tell you if you run it on a Mac while launching the App Store.

[al_platt]

Thanks David, that was my next step, thought i'd ask the nation first though!

[al_platt · Accepted solution]

As suspected, the apps themselves and text are hosted with Apple but the images are still using Akamai.

[dnx]

Hi, please can you advise how to fix it. Have exactly the same problem as you above, however, when connecting via ethernet, all images load. I can see the images are hosted at http://a1.mzstatic.com...

[davidacland]

@dnx im assuming you will have different web filtering and/or firewall rules in place in wireless and wired connections.

You will need to look at the rules that are set up and change them to allow the traffic.