Self Service+ 1.0.0 now available on Jamf Account!

[sara_graves]

Welcome to Self Service+ 1.0.0!  Self Service+ is Jamf’s new end user portal that helps organizations develop an autonomous and security-aware workforce. With Self Service+, employees are empowered to request, download, and update apps for their Macs, view the security of their endpoints, manage all notifications in one place, and learn how their data is handled with respect to privacy, all in one central, intuitive portal.

Downloading Self Service+ is available on Jamf Account.  Thank you.  

[dletkeman]

The release video mentions you can customize the branding of Self Service+ but I see no such options after upgrading my instance to 11.13.  I do have Settings > Branding > macOS Branding already configured and it does change the regular Self Service but not Self Service+.  When I install Self Service+ pkg I am left with regular Self Service and Self Service+.  How do I completely replace the regular Self Service and brand it according to my specifications?

[sara_graves]

HI @dletkeman The current branding options available in Jamf Pro will showcase on both Self Service and Self Service+.  We are still iterating on the admin workflows around branding in Jamf Pro to streamline this and make it easier for our IT admins.  We also are working on deploying from Pro where an uninstaller would remove the version of Self Service not deployed given the scoped devices.  We're working hard to smooth out some of these wrinkles.  Thank you!

[dletkeman]

Thanks.  After a reboot I do see Self Service+ reflect my branding.  Except for the name.  We rename Self Service to Software Center for consistency vs. our Windows computers.  Will this also be reflected at some point?  The name shows in the Self Service+ app but the application iteself is not renamed to Software Center.  Thanks for ironing out these things.  Not too worried yet as I don't have to immediately push this out.  Just checking on things before considering that.

[sara_graves]

I am looking to get an answer here on this specific @dletkeman .  To my knowledge this should be a supported branding element but I simply wish to double check that with the product owners and team.  

Update: we did find an issue with the naming element of the actual application that has a team dependency.  It's in flight to be fixed!  Thank you for the feedback.  

[druocco]

After we have deployed/installed Self Service+ to our environment, will it take the place of the original/old Self Service.app?

[sara_graves]

We have a backlog item in flight to address the uninstallation of the version you are not utilizing with your organization.  Good news tho, this body of work is in planning now.  

[BCPeteo]

will policies that have "Make the policy available in Self Service" set show up in Self Service+?

[dletkeman]

Yes.  Shows up for me.
Anything you see in Self Service shows up in Self Service+ but it looks stightly different.  More compressed and cleaner in my opinion.

[BCPeteo]

Thanks. Find this text on the about Self Service+ page odd. They do not mention just polices by themselves 

• Browse, search, and install configuration profiles, Mac App Store apps, and books

• Run policies via patch policies

[dletkeman]

Jamf may correct me but the way I think of Self Service+ is basically everything Self Service offered but slightly more, with a new coat of paint.

Not enough to make it unfamiliar to users, but it will definetly look a bit different.  Based on their announcement at JNUC 2024 other products will be interegrated with it, like Jamf Protect and Jamf Safe Internet.  I can see Jamf Protect integration in my instance right now, which is nice.  Can't do much beyond confirm that it's protecting the computer on the devices I've tested it with, but nice nonetheless.

Interested to see where this leads.

[RaxiaDK]

Hello Sara

My ID Jamf only own a EVAL Jamf Pro license, how do I get version 1.0?

My account can only download 0.16.1

I work MSP, but I dont have access to customer prod license, only the Jamf Pro tenant

[RaxiaDK]

FR:
Make a download link for SS+ here https://tenant.jamfcloud.com/selfService.html?id=0&o=r

[deboerOT]

Thanks for all the hard work on the new self service! I love the new design and have seen launch performance improvements on all the systems we've tested so far. One suggestion I'd have is to eliminate the "+" and just keep it as "Self Service". As some folks have also said, we'd also love to see documentation on these 2 workflows / scenarios.

1. Deploy via pre-stage / self enrollment, and not deploy old self service for new enrollments.
2. Replace existing enrolled systems with self service 2.0 silently

[dletkeman]

This would be a desired workflow.

[mm2270]

I have to believe that once the transition to Self Service+ is completed, Jamf will update the console to deploy this new application after enrollment in favor of the old one. It's just that it's early in it's release (hence why the separate download link right now) and with the 11.13 Jamf Pro version they probably weren't quite ready to make that change. I do think that's the next step though, once they work out of some the early issues.

[MikeyK]

Looking promising!
Some feedback:
- nice clean UI and Home screen, more compact and easier to view. 
- Login / Log Off, sometimes accidently clicking on your name will log you off. The previous Self Service would have a popup to "Log Off" where has the one click on your name in SS+ will log out immediately. This can become rather annoying. 
- Listing every category an application is assigned to can look very messy, especially in the featured content section as it lists them all in the header. 

- No History, this has been removed, No quick way users can see what was installed previously and when. 

- Many functions assume you have licensing for other Jamf products, so the sentence in the home screen about security, endpoints and privacy could confuse users.