Self Service not reachable

FlorianMoennig
New Contributor

Hi folks, 

Since I updated my MacBook Air to 11.5.2, I get an error message in Self Service.

Jamf Pro Server cannot be reached. 

Everything else seems to continue working. Does anyone else have a similar problem?

I'm using Jamf Pro Cloud.

 

Thanks in advance,

Florian

 

Kind regards,
Florian
1 ACCEPTED SOLUTION

scottb
Honored Contributor

@FlorianMoennig  See this thread for more info - the last post has something that fixed for them.

Self Service Won't Connect 

View solution in original post

5 REPLIES 5

junjishimazaki
Valued Contributor

Can you run sudo jamf manage? If that works, then run sudo jamf policy

If Self Service is not found in the Applications folder, you can determine ... the OIT or HST Environments will be the items made available in Self Service.
 
 
 

FlorianMoennig
New Contributor

Hi, 

thank you for your quick response. Unfortunately, I have the same behaviour after I have run the commands.

 

jamf_selfservice_issue.png

 

Kind regards,
Florian

Nick1403
New Contributor III

Hi @FlorianMoennig

I have the same problem with a few users.

Jamf Pro Cloud
Jamf Pro: 10.31.1-t1628520988
macOS: 11.2.3 & 11.4.0

different networks


No solution yet.JamfPro.png

scottb
Honored Contributor

@FlorianMoennig  See this thread for more info - the last post has something that fixed for them.

Self Service Won't Connect