I've searched all over Google for this one, but I'm still at a loss. And forgive me if this is easy as I'm relatively new to Jamf and Self Service. What I'm trying to do is create an easy way for a user to submit a ticket to our Zendesk ticketing system by using Self Service. Is this possible? (It must be.) If so, is there documentation or a walkthrough for someone who wouldn't even know where to start?
Question
Self Service + Zendesk
+5
+9- Grab your Zendesk URL for ticket submissions:
https://example.com/hc/en-us/requests/new - Within your Jamf Pro, navigate to:
- Settings
- Computer Management
- Self Service Plug-ins
- Click (+) New
- Enter a name
- Change Type to Plug-in URL
- Enter your Zendesk URL
- Choose to Display in Self Service or Display in Browser
- Upload and icon
- Click Save
+5Thanks! Looks easy within Jamf Cloud now that I know where to go! Now I just have to figure out if we have a Zendesk URL for ticket submissions or if I need an API for that. Thanks!
+11The way we did this was to add a bookmark in Self Service and for the URL we used mailto:support@yourdomain.com (or whatever your email is to generate tickets). Clicking on this in Self Service launches the default mail app and auto-addresses to your ticketing system. User just needs to enter subject and body.
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