Slowness since enrolling Macs in Casper

[jamest]

Slowness since enrolling Macs in Casper. Has anyone else had this issue after enrolling machine. My jss is in the cloud

[bpavlov]

What do you mean by "slowness"? Could you provide some more details?

[jamest]

• When away from computer:
o have re-login which takes a bit of time o access to network drives have been lost – have to close out to re-establish
o PC side, have lost connection to applications like SLX – errors appear
• Access to Adobe Cloud applications on MAC side:
o Slowness
o flickering occurs,
o takes time for saved files to be updated (other users do not see updates right away)
o saving files takes a long time

[jamest]

I hope that helps. These issues seem to have started once the Macs were enrolled in casper

[wyip]

Do all of the problems go away as soon as you run this in Terminal?

sudo jamf removeFramework

Did you check /var/log/jamf.log to see what the jamf binary was up to? Maybe you have a bunch of policies set to run every 5 minutes or something like that?

[davidacland]

My first thought is that its down to "things" (policies, config profiles etc) that are scoped to the devices once they are enrolled.

If you enrol a device but ensure it isn't scoped to anything other than update inventory, is it still slow?

If it isn't, you will need to go through the config profiles and policies to see where the issue is.

[jamest]

thanks, I will check those things but it looks like we seems to have 16 million fonts in our system which seems large plus only 9 enrolled and 23 ID's in the database.

[davidacland]

Ah, ok, is this option switched off:

[scottb]

@jamest

Are you inventorying fonts then? That might splain it...

*Edit: LOL! - looks like you got that 2x...

[jamest]

I have turned this option off now. We were inventorying them but I do not see a need too. Still that seems like a lot. There is no way we have 16 million fonts among about 13 people using Macs. I am new with Casper and still learning. I appreciate all the help.

[jamest]

I think I got the fonts times like 15 lol

[davidacland]

You would have around 3-400 fonts on a "standard" Mac with MS Office installed. More if they're using desktop publishing apps and specialist fonts.

[bentoms]

@jamest So have things improved?

[jamest]

@bentoms Slowness has not improved since then. I am supposed to be on a call with jamf and Apple later today. I feel like it may be a mixture of both