URGENT: Has anyone seen this issue before?

[jonathan_rudge]

We are currently issuing iOS and Mac OS devices, however they are not enrolling, we have found that our pre-stage is broken on Jamf. This has been raised but wondered if anyone else had seen this before? Its a massive issue to our business as we could potentially have missing assets;

[sdagley]

@jonathan.rudge Are you running JSS 10.15.x? There's a known issue with DEP sync. See this thread for a workaround: Jamf and DEP Intermittent Sync Issue

[bpavlov]

Just want to suggest that if this is truly urgent you should utilize Jamf Support by giving them a call.
https://www.jamf.com/support/technical-support-desk/

[jonathan_rudge]

Thanks @sdagley Ill get our Jamf Pro expert on this asap!

[jonathan_rudge]

@bpavlov We have had a ticket open since 30th, they have not provided a fix yet. Ive escalated to our account manager but wanted to reach out to the community to see if we were alone.

[MeganNace]

We had an issue on our Cloud instance where mobile devices would enroll, but they wouldn't get names, configuration profiles, apps, or anything else. Manually pushing their names allowed a random assortment of MDM commands to reach them, but they then had problems with inventory updates. The fix was going to Settings > Device Management > Inventory Collection then finally removing the checkbox from Collect user and location information from LDAP. Within 24-48 hours, the backlog of devices waiting to update inventory cleared and our instance was back to normal. Support said this was a known issue.

Good luck! Broken enrollment is a pretty obnoxious one.