anyone getting this Sync failed: Communication error. Awaiting next sync. ???? when creating a new prestage enrollments ? what's the sync interval? even after the sync interval has passed it is still displaying this Sync failed message

This is your friendly reminder that there are just THREE days left to apply to be a Jamf Hero! Jamf Heroes Offers: Access: Heroes get more access to Jamfs across the organization. Recognition: You win when people know who you are. We’ll help you develop your personal brand as a way to showcase your knowledge in the industry. Fun: Jamf Heroes provides a solid dose of fun, which not only fuels the soul, but also helps facilitate friendships within the program. And more: We’re also big believers in creating moments that matter. So be ready for a surprise or two! Any current Jamf customer is eligible to apply (through this Friday, May 2)! Learn more here! APPLY HERE!

Hello everyone. In the new JAMF SYNC I have a significant amount of packages that appear with a blank circle and do not perform the download to synchronize. According to the JAMF SYNC documentation, this status means: The package is in Jamf Pro's package list, but does not exist on the source. But it doesn't explain how to fix it :(. I am doing the synchronization from JCDS to Local.

Hey Jamf Nation! After a successful private beta period, we're excited to announce that Jamf's AI Assistant is now available globally for you to try out. Here's everything you need to know about getting started with our new AI-powered knowledge assistant. What is the AI Assistant? Jamf's AI Assistant is your instant knowledge companion for all things Jamf and Apple device management. Using advanced AI technology, it provides immediate, accurate responses by drawing from our comprehensive knowledge base, including product documentation, Learning Hub articles, support knowledge, and curated Jamf Nation content. How to Enable Access 1. Organization admins with a company role of 'Decision Maker' or 'Primary Technical' (viewable in Organization > Team Members): Head to Jamf Account and look for the new AI Assistant subsection within the Organization area2. Review and accept the terms and conditions3. Once enabled, all users in your organization will see the AI Assistant icon in the top navi

I know there's a number of discussion on it but haven't quite found the correct one. I'm trying to have a policy that will call a script to change computer name based upon users first letter and last name. Here's the workflow: -User will enroll via DEP. Enter in John Smith-DEP will look for SplashBuddy (SB) to run.-SB will do it's thing and will trigger all install packages.-one of the policies to kick off is to take the information set for the User name and change computer name to jsmith-mbp on the local macbook. Any help would be appreciated. Thank you

Hey Jamf Nation, I'm at a loss here. I have multiple endpoints that are prompting for recovery keys out of the blue. The only things that have changed recently in our environment are the recent security patch for macOS (that messed with the keychain and Okta Device Trust), as well as a Google Chrome forced patch via patch management (this is less likely the cause, but you never know). Has anyone else experienced this very recently?

Hi, Hello there, how do I remove da app called Jamf Connect I would like to remove it since there are some issues with my laptop, and I need some help Thank you for taking your time to help me with it. :)

We have enrolled devices with XYZ.com, and the domain is federated in Apple Business Essentials. Currently, we are in the process of migrating our domain from XYZ.com to ABC.com. ABC.com is also federated in the same Apple Business Essentials. We are trying to switch the domain of the account to the new one, but both domains are federated, and the option to edit the account domain is greyed out. When I add the same user account from 2nd domain to the scope of Apple Business Essentials, I encounter an account ID conflict during synchronization. Need Suggestions

Hey guys, I am looking to get a smart group set up to notify me when Macs age out after 4 years for upgrades. I am doing this right now using the model and specifying the year they were made, but that just means every year I need to add a new field. Is there an easier way to do this?

The Administrator account created in the PreStage Enrollment does not have the ability to unlock the disk via FileVault after the password is rotated via Jamf Pro LAPS, and this is causing issues for our techs. If they log in to the system, perform some operations, and then return to the computer later, they find they are not able to log in as Administrator at the FileVault Login screen. However if we create an additional administrator account i.e. ‘jamfadmin’, and manually enable it for FileVault, that password is viewable in the Jamf Pro web UI and rotated regularly/after viewing. Because Administrator is the first account created and the one with the initial Secure Token, we need that one to be always and easily accessible. We are a long way off zero-touch due to ageing infrastructure that will hopefully be replaced in the coming years, but in the meantime we require the ability to have our techs log in with an administrator level account at the FileVault login screen, and be able t

Previously, we deployed the following script to allow standard users to change the date and time without requiring admin credentials. However, this is no longer working on Sequoia devices. Can someone assist in enabling this functionality on Sequoia devices? #!/bin/bash # Allows any user to change the date and time on their Mac. /usr/bin/security authorizationdb write system.preferences.dateandtime.changetimezone allow /usr/bin/security authorizationdb write system.preferences.datetime authenticate-session-owner-or-admin exit 0;

Hello!We use Jamf School in our school to manage 150+ iPads.It is necessary to wipe the iPads every 4 weeks.We notice the following problem: Some devices “suddenly” lose the WiFi connection. For example: the devices still have a connection on Friday after school ends. But on Saturday they lose connection without anyone touching the devices or WiFi-Settings. Sometimes it seems that the devices are rebooting, but there is actually no reason for a reboot.Because the students assign codes, as an administrator I have to individually handle all devices that have lost the WiFi connection. Maybe someone has an idea :/ Thanks!Dominik

With Jamf Pro 11.17.0 Beta we’re excited to announce App Switcher for Jamf Platform Products, support for Digicert ONE Trust Lifecycle Manager, automatic disable options for Debug Mode, and more! How to join the beta: Enroll in the Beta Program under Product Feedback at account.jamf.com. Once you enroll you’ll receive an invitation to join the Beta Forum, click “Join this group Hub” to gain access. Please also check out this recent blog on Configuring SSO in Jamf Account prior to testing Compliance Benchmarks, Blueprints, and App Switcher. Email beta@jamf.com with questions.The beta program is covered by the Jamf non-disclosure agreement; please do not share any information regarding your testing on any public forum, including the non-beta areas of Jamf Nation. Use the Jamf Nation Beta Forum or contact Jamf via beta@jamf.com with any questions. Thank you to all who participate in this program!

Hi there my iphone xr is stuck in recovery mode after udate of ios 13.6.I hav reset my iphone to give it to my brother but it stucked in recovery mode i hav tried every thing but cant fix it done restore with i tunes but no result plzzz tell me how to fix it i am very stressed

Hello, Is there a way to skip the setup steps on maually enrolled computers? I know prestage enrollment works with computers purchased and enrolled automatically but is there a way to do it for manually enrolled computers? I have to create local accounts on these and the whole setup steps are what waste the most time. Any configuration profiles or policies? Thanks

Anyone have any ideas how to find all devices that have no department or building data .i.e blank.. T.I.A

Hey Gang! Back again... This time, I have been digging into the JAMF API and exploring what can be done with it. I came up with a script to view a users local computer record or view any JAMF record. I really don't want our help desk team going into the server to retrieve info, so I came up with this. This is only the start of what can be done, but it has been a learning experience to say the least. Script can be found here: https://github.com/ScottEKendall/JAMF-Pro-Scripts/tree/main/ViewInventory You can set this up via SS to have it display the local or remote option. If you choose to view remote devices, you will be presented with an entry screen for serial # or hostname: and the results screen of a remote inventory If you choose to display the local record (no entry screen) and finally, the script parameters to make it all happen Let me know if you find it useful or any better ways to pull this info via API calls!

Platform Single Sign On extension (PSSOe) is a framework built into macOS introduced in 2022 with the release of macOS Ventura. Intended as an extension of the Extensible Single Sign-On extension (SSOe) for cloud resources, it adds the optional functionality of syncing a local macOS UNIX user account password with a cloud identity provider password. Version 2 of the specification introduced with macOS Sonoma in 2023 extended the ability to use the cloud identity provider password at the login window and certain authorization prompts. It also introduced two additional authentication methods that allow for paired SmartCards (also known as PIV or CAC cards) for passwordless authentication and a Secure Enclave backed key that has no effect on the local account password but offers a non-phishable authentication factor for accessing cloud resources. The goal of Platform Single Sign-On is to allow users to easily access their organization resources that are gated by a cloud identity provider.

Hey everyone. My iPhone (it's an iPhone 14, running iOS 18) suddenly got stuck on the Apple logo this morning. It was working fine last night, but now it won't boot past the logo screen. I didn't drop it or do anything weird. I already tried a force restart, but it didn't help. I haven't backed up recently, so I'm really worried about losing all my photos and messages. Is there any way to fix this without doing a factory reset? Any tools or tips you've used that actually worked? Would really appreciate any advice 🙏

Has anyone been able to package and deploy DeepFreeze Cloud clients? The only DeepFreeze discussions and papers I see are pretty dated (2011). I can successfully export a .pkg from the DF Cloud console, it is a zip file containing the .pkg and a plist. Nothing I normally do using either Composer (snapshot) or dragging and dropping into Admin works and will install correctly. TIA, /randy

Whether you’re new to Jamf Nation or have been here a while, it’s easy to see the Jamf community is different. But its secret sauce isn’t the platform, or even the strategy that facilitates its direction. It’s the people who fuel its growth. Those passionate customers – the ones who push Jamf to continuously improve, who come to our events and present on our webinars – inspired a program. In 2018, Jamf launched Jamf Heroes – an opportunity that gave customers a unique way to engage with Jamf, and each other. Over the last seven years, the program grew. Jamf Heroes connected thousands of customers in meaningful ways that helped generate professional successes, grow genuine friendships and inspire more involvement in the Apple community. It thrived. Now we’re ready to take it to the next level and relaunch the Heroes program with a refreshed vision (and in a new home that’s coming soon)! The program will offer customers: Access: Jamf Heroes will have more access to Jamfs across the organ

Just stood up a new Mac Studio as a File Distribution Server. I followed the JAMF Admin instructions then install JAMF Sync. When I attempt to sync from JCDS to this newer server it keeps saying that it cannot create 'Packages. I double-checked the permissions based on the https://learn.jamf.com/en-US/bundle/technical-articles/page/Setting_Up_a_File_Share_Distribution_Point.html. When the share mounts the permissions are the admin count(read and write) and everyone (no access). Performed 'Apply to Enclosed Items' several times.

What I want to achieve: Enroll AppleTV 4ks (with only HDMI port) in Jamf School and add them to ASM via Configurator 2. My Steps so far: Followed the Apple documentation: https://support.apple.com/en-au/guide/apple-configurator-2/cada1ba9dab1/mac Renamed my Phone Hotspot to "Apple Store" (no Password) and the Apple TV and my Mac with Configurator are both connected to the network (both devices connected with some data traffic) AppleTV does not show under paired devices This AppleTV is new and has never been configured (Thats why I used the free "Apple Store" Wifi Trick) Other devices, including other Apple TVs with USB Port show under Paired devices in the same Wifi Additional Question: Is it even possible to enroll an AppleTV without a USB Port to ASM + Jamf School.I rechieved a Tipp, that it is only possible when the AppleTV has never been configured. The Wifi Pairing with the older A.TVs only worked, because I went to the settings of the "Test-AppleTVs" and entered a code. But a res

The issue of iPad usage in schools focuses on restrictions to minimize distractions during lessons and breaks. Our school uses Jamf Teacher software but faces two main challenges: Restrictions During Breaks: Students use iPads during breaks, even though this is not allowed. Teachers often forget to activate the necessary restrictions, leading to distractions. Activation of Restrictions: There is a discussion about the idea of heavily restricting iPads from the start, allowing only the apps needed for lessons to be unlocked. Time profiles could help automatically activate restrictions at specific times. One proposal is to use "iBeacon regions" to automatically lock the iPads when students enter or leave the school grounds. However, this requires students to consent to location services, complicating implementation. The central challenge we currently face is that while the dynamic profiles that activate restrictions work well, the iPads become unusable outside the school premises. Soluti

Hi, so in a couple of weeks Google will shut down basic auth for gmail SMTP (Transition from less secure apps to OAuth ). As this is how we (and probably many other Jamf Pro customers) set up our Jamf Pro in the cloud to send us notification mails, we are now strugeling to find a way for the future. Has anyone (without an other mail server besides Google) found a solution jet? Or has anyone heard of OAuth support for Jamf Pro smtp settings? Kind regards, Matthias