We continuously strive to enhance our products and features, and your insights are invaluable to this process. We're conducting a survey to better understand how reporting in Jamf Protect's Compliance Baseline feature serves your organization's needs. Your feedback is essential in ensuring we effectively meet your compliance auditing needs. And who better to provide feedback than the geniuses who use it? If you use the Jamf Protect Compliance Baseline feature, no matter how frequently, we would greatly appreciate your input on how we can improve. This brief survey (approximately 3–5 minutes) will play a crucial role in shaping our next steps. Complete the quick survey HERE!  Thank you for your time and support!

Has anyone gotten a script or custom pkg to deploy Carbonite Pro?

I would like to see if there is a way to require a IT Staff user to sign in before DEP will proceed.  I was thinking of using the Enrollment Customization to do this, but this will assign the user to the device.  I would rather not have all our devices assigned to me.  Anyone else tried something similar?  Any ideas?

Our Jamf Pro instance features an astounding 69 Catagories in Settings/Global. Personally I'd like to reduce this down to a maximum of 10. I'm wondering how others approach organisation of their Jamf Pro and Self Service... in particular, those who work in an education space.  

I have been testing the Jamf app catalog.I have a prestage that seems to be working for the initial deploy.What I need is the ability to delete an app and have it redeploy on next check in.Outlook constantly becomes corrupt and needs to be removed and re-installed.Previously I used a script that allowed the EU to remove and re-install the app through Self Service.Is it possible to re-trigger the Jamf app catalog deployment beyond the initial install?

Is there any way is there to make a cert set as Always Trust in system keychain through JAMF? I have few devices where Zscaler cert is not set as Always Trust when the device got the certificate from Zscaler.

We have a sprinkling of this problem across our fleet. If a user taps "no" to the notifications dialog box on first open of Self Service they then get the error."Error loading content. For more informations,contact your administrator." If we turn on notifications in Settings for Self Service then we see the Self Service populate normally with apps  Any suggestions for how to avoid this? More data points that may be irrelevant - this example iPad was enrolled using Return to Service, it's running iOS 17.6    

Hey guys, I have no idea how to get out of this one. Any help is greatly appreciated. I support a High School and a University. The High School started using Jamf a few years ago. This year the University decided to finally get a MDM. They decided to use the High School Instance so I created Sites. This busted my Configuration Profiles. We use a Enterprise WIFI similar to eduroam. When I moved the lab computers to the site it lost the WIFI. I can't connect a Ethernet to USB-C connector because they are running Sonoma and you need to Allow to use Accessories. I can't login, more on that... In addition when I did a erase/install with the laptops last summer Jamf broke my Lab Admin account. It was working at first but then stopped. I created a case with them but they were unable to give me any answers. I thought it was LAPS but I never turned it on and confirmed it is not on. The recommended solution they gave me would be to wipe and re-enroll the computer (and delete the inventory record

I am about to deploy Jamf Connect to my org, with Okta as our IdP. We are replacing JumpCloud as our previous LDAP and IdP.   With Jumpcloud when users reset their password using the Jumpcloud desktop app, Users would set their new password in the desktop app, and that new password was automatically and instantly working as their local password. The user was NOT prompted to sync their cloud/network password to their local password a an extra step.    With Jamf Connect however, after changing their Okta password using the Jamf Connect desktop app/menu bar, users are prompted to log back into the Jamf Connect menu bar app, then have another pop-up saying that their local password (old network password) and network password (new network password just set) are out of sync, and are asked to provide their local password (old network password) to sync them.    Is there any way for Jamf Connect to automatically sync network and local password when the new network passw

Hello everyone, We are currently facing an issue with Jamf Connect where some users keep receiving the notification: "Registration required - Register with your Microsoft Entra password on your Mac." Our Setup: Jamf Connect installed manually on affected devices Devices manually registered in Company Portal MacOS 15.3.1 Latest version of Jamf Connect & Company Portal Devices appear as compliant in MS Entra Devices in Jamf Managed &Supervised uniqueIdentifier" : "97BD-IUHGLD-LIUGHW7G-.....ETC." FileVault 2 Partition Encryption State:Encrypted Troubleshooting Steps Taken: Verified compliance status in MS Entra Deleted the device from MS Entra and re-registered Cleared keychain entry: /Users/testuser/Library/Keychains/65649DB6-A89B14CE16E0E Ran a script to reset Entra registration, which: Quits Company Portal Deletes related preference files and saved states Removes keychain entries and identity preferences Deletes the MS-ORGANIZATION-ACCESS certificate Reinstalls

Hello All, I am very new to Jamf Pro and Im trying to teach my self how to build packages and deploy them in our test environment.   I am having a problem with an app downloading to my Macbook using Jamf Pro  I have built the package and it shows up in Self Service.  But when I download it, it said Installed but it does not show installed on the MacBook. I checked the policy logs and it show it starts to install the app but then it closes the packages.  I have included the steps from the log [STEP 1 of 4] Executing Policy Steam [STEP 2 of 4] Downloading https://diamond.jamfcloud.com/jcds/downloads/steam.dmg... Verifying DMG... Verifying package integrity... Installing Steam... Closing package...

Hello,   We are selling our old Macbooks and I have a dilemma. We just got out ISO 27001 cert last year and to keep it we would need to securely wipe and have a record of said wipe before we sell the macbooks. My question is remote "wipe computer" command going to completely wipe the device and make the data unrecoverable (making it ISO 27001 complaint) and is Jamf pro keeping a record of these wipes somewhere where I can get back to them in case of an audit? Thank you

Hello, We have been doing different things for different packages. But what is the best way to superseed a policy/package? As in if a software releases a new version and you want to update the version you are using right now to the newer version. Mostly we have been creating a new package and policy, and then deleted the old package and policy.

How do you all keep your Mac Clients on the latest MacOS Version? Is there a way to force an Upgrade? Because the "new" Software Updates Option doesnt do anything for us. When we try to trigger updates on the Clients nothing happens. 

Does anyone have an extension attribute that will return the version of Jamf Connect a Mac is running? Our 'Patch Management' tells me we've got various out-dated versions floating around in our environment and I want to gather all of these into an Advanced Search or Policy so I can take action.

I have looked through the policies that are able to be created in JAMF and can't find anything related to what I am trying to do.   We have iMacs in classrooms connected to a projector and the iMac is defaulting to extend and would like for the default to be duplicate. Any suggestions?     

Hello,I just updated JAMF Connect 2.45.Unfortunately, it's in English and doesn't seem to recognize the laptop's region. Is there a setting to force it to French?

If Jamf Admin is being discontinued, How do we index a package without it for an uninstall?

OK, so I have a smart group that shows Macs that are on Mavericks but have not upgraded to 10.9.4 yet, and I have the Apple 10.9.4 combo updater in Casper Admin, and I have a policy that installs the 10.9.4 combo updater, scoped to the smart group that shows Macs that need the upgrade. This part I love, it's fantastic. The problem is that on an inordinately large number of attempts, the install fails, and the error every time is that the package could not be verified. But more than half the time it works with no verification error. This is an Apple updater, it's checksummed, there should be no verification issue here. So what's up, Doc ? Actual message from the log: Verifying package integrity... Installation failed. The package could not be verified. So why would it work on most machines, but fail on a lot of them? Will I need to disable verification to get it to work consistently? Is there some underlying issue I'm not aware of? Thanks for input.

Today we are releasing Jamf Pro 11.15; highlights include: Declaration Configurations with BlueprintsBlueprints simplify the creation of complex workflows by leveraging declarative device management to ensure devices meet a particular management state. You can use blueprints to scope management settings to devices using customizable components that include payloads and their configurable settings, all in one location. Using declarative device management enables devices to proactively and autonomously apply the scoped management settings and report state changes to the MDM server asynchronously, streamlining the device management workflow.SSO Prerequisite: Blueprints requires that OIDC-based single sign-on (SSO) authentication be set up and managed in Jamf Account. For more information, see Single Sign-On (SSO). Apple Intelligence Restrictions for Computers and Mobile DevicesNew settings include restrictions for external intelligence workspace IDs and Notes transcription summary. &n

Hi, Is anyone getting this error with the Jamf Connect Login window? We are Using OKTA and JAMF Cloud. I have logged a ticket with Support and we tried recreating the profiles(login, license, Jamf Connect), scoping and unscoping to specific machines etc. Each time I log off/restart the machine loses the license. Checked /Library/Managed Preferences/ and I can see the Jamf Connect plist(s) with the license keys. Can see my profiles in System Prefs. I know the license file is valid as it will sometimes license at random then 'disappears' after log off.

I was recently working on performing some testing to find out why we are having problems with policies that install apps using an install package. We noticed that the packages would fail to download successfully. I created a policy that runs a packet capture while an application install policy that contains a package payload is running. The packet capture along with the Jamf log, and some other data all get zipped up and uploaded to each computer's inventory as an attachment. This enabled me to get the data I needed without having to ask the user to provide the data to me. I got the logs and other data that I needed to get help finding out what is causing the failed package downloads. This process created another problem. Over 100 Mac inventory records had multiple attachments from the multiple tests I ran. Jamf Pro does not provide an easy and automated way to delete the attachments. The API does provide a delete function. To run this function, we need to know the computer's Jamf ID a

Greetings all, We have recently migrated our Jamf Pro instance from on-prem to the cloud product.  We are now looking for best practices information and suggestions from others who have made this move and changed the way that they had implemented things locally.  We made a fair sized jump (from late v10 to current v11, for various reasons) and some things definitely changed in that gap.  For instance, the way that LAPS handles the password rotation and loses the cryptographic linked capabilities.  One of the things we are particularly interested in is how to keep a secure environment (e.g. no "one account and password to rule them all" situation) but still have the token information needed for doing things like OS updates. But, frankly, any suggestions are welcome.  We have a bit of a grace period for organizational changes here during the migration project, and we want to take full advantage of it.  We are working with consultants (Rocketman Tech) through

Hi everyone, Since the update of JAMF Connect to V2.43.0 we've had a couple of devices getting an error messages saying that "JAMF Connect is Damaged and can't be opened." On investing this further we have found that "JAMF Connect was blocked from use as it is not from an identified developer." I'm curious why this would be.

Hi Jamf community, Recently, a user reported a pop up that appeared talking about Jamf depreciation. Is this something anyone else has encountered? Is this going to be an issue?