In our Jamf Protect tenant, we have a multitiude of devices that have been retired and no longer in use.  They still show in Jamf Protect unless we manually delete them and skew our results. Is the correct process to keep our Jamf Protect Computers inventory tidy to manually delete them from Jamf Protect?  Does Jamf Protect have any auto-expire policies?  For example, if disconnected for 6 months then purge device from Jamf Protect.

Does Jamf know when this will be resolved?  An important part of the logs are missing, and i haven’t heard any mention of a resolution.  Is there another way to find out who deletes machines or locks them?Also would like to point out that Details for all actions are blank.

So as we approach the inevitable coming of Self Service + we have noticed something that would be great to remove if possible to bypass some potential issues.In the Mac menu bar the Self Service + icon does not go away no matter what at the moment, and it also has a “Get software” option in the menu that does not apply to us. So I have the following questions:1: Is there a way to automatically hide or disable the icon from showing up?or2: Is there a way to customize what menu options the icon has so that it is more applicable to different use cases where optional software deployed through self service is not a thing? 

We use Jamf Pro Cloud with Jamf Connect (for account creation + Entra ID password sync).After enabling “Use Self Service+ as the default end user app” in settings:Old Self Service was upgraded to Self Service+ on existing Macs Jamf Connect was removed, menu bar now has Self Service+ icon instead On new enrollments, we install Jamf Connect 2.45.1 → now it’s there alongside Self Service+I can’t find clear docs on this — so:Questions:Is Self Service+ intended to replace Jamf Connect completely? If yes, should we skip installing Jamf Connect post‑enrollment? Or should we move to Jamf Connect 3.x? Any official migration guide for 2.x → 3.x with Self Service+?Any experience or official Jamf resources appreciated.

Hello everyone, I come in search of a glimmer of hope.I am trying to use BeyondCorp Enterprise to enroll iPads on Jamf and be able to use G Suite with users under an advanced OU (Organizational Unit).Now, among the needs declared by Jamf, there is "Basic iOS mobile management enabled for your organization's Google integration."Has any of you ever managed this with the settings set to "advanced"? I fear it might not be feasible.

Hey, all! Does anyone recommend a nice/pretty way to use with iPad's ADE as in "user-will-be-in-awe-to-go-through-this-setup" ?I'm trying to setup some sort of onboarding for the iPads (1:1, not shared) in a similar way that we have for macOS, but I couldn't find anything (or, quite possibly, that I'm not searching in the correct ways in here ). I've tested the ADE with a prestage and it's working fine, plus the few Config Profiles that I'm doing testing with are landing correctly...just I need to make a more personalized "Corp-feel-like" experience...Btw, I'm using Jamf Pro - I need a way to have the user guided through the few hurdles with  Compliance (Register with Microsoft), Zscaler, etcThe enrollment customization part I have it sorted out, but it's not going to "enforce" the user to "click-here...run-this"...I think I need more of the 1st app to be triggered right after the ADE completion (maybe running temporarily as single-app mode?), where I can put some inst

I have Jamf now and I added Jamf protect on my blueprint. It shows that Jamf protect was deployed but I expected to see the Jamf protect reports or alarming and so on in the Jamf now interface but there’s nothing of the sort. Can someone please explain what I’m missing? Thanks kindly in advance.

My daughter’s school causes to have the Jamf Trust app downloaded on her iPad 10th generation, and the school is currently only allowing it to update to iPadOS 26.01. However, even before the update, the iPad has started showing connectivity issues. After school hours, the school allows students to download and use personal apps, which would be blocked during school hours. However, when she uses apps such as TikTok, she often faces connectivity issues and signs saying “No Internet Connection”, even when the internet is completely fine. This still happens when the iPad uses her phone’s hotspot, or any other Wifi. Is it possible that the Jamf Trust app is messing with her internet connection?Recently, her Discord app has faced many issues. After her iPad battery died and the iPad restarted last Wednesday, her Discord has been having connectivity issues. Moreover, after she logged out of the app, she has since been unable to log back in. Whenever she tries to log in, it says “Oo

Hi everyone,I'm currently trying to deploy Jamf Protect across my company, where about 90% of the users are developers.Since deploying Protect, we have noticed a massive slowdown during npm install — installation time is multiplied by 4 to 5, depending on the machine and project.To try to fix this, I added the following exceptions: Download Event exclusion Override Endpoint Threat Prevention – Process exclusions However, instead of improving performance, these exclusions seem to make the scan even slower.Has anyone experienced similar slo

Has anyone had success deploying Cisco Secure Client XDR with Jamf School? We have a fleet of Macs that we’ve been trying to deploy this out to, but everything either fails, or does not install silently.Is there a guide or anything specific for Jamf School?

I am trying to use Jamf Trust in conjunction with my Ubiquity hardware and cannot connect to it.  I am trying to use the application ‘Wifiman’ to [teleport] into my office (https://help.ui.com/hc/en-us/articles/5246403561495-UniFi-Gateway-Teleport-VPN) ideally this would be the network route for all non ZTNA connections. I am still trying to figure out how to get all of the DNS to play nice in this ticket. Any insight or similar deployment notes would be great help. I don’t think I am the only person trying to implement this particular solutio

Unfortunately, we’re unable to start Jamf Remote Assist. We’ve already tried reinstalling the application and have granted the required permissions in iOS. However, we keep receiving an error message saying that the connection cannot be established.

How can we property set up Jamf Remote Assist to connect to our computers and Mac Minis. We confirmed it is enabled in Jamf and the settings are correct as far as we can tell, but we are not able to connect using the remote session command. Anything we need to configure on the computer settings?

I’m currently rebuilding our enrollment process and testing everything in a Jamf sandbox. So far it mostly works as expected, but I’ve run into an issue that I can’t fully explain.This is how my flow looks right now.macOS 26.2In PreStage Enrollment I deploy: JamfConnectLogin-3.5.0.pkg dialog-2.5.6-4805.pkg (used for Setup Your Mac) icons.pkg (icons used by Setup Your Mac) When it comes to configuration profiles related to Jamf Connect, I’m using: Jamf Connect License Jamf Connect Login (login window configuration) Jamf Connect Menu Bar The flow itself:I start the Mac, choose Enroll, and no local account is created during enrollment. After configuration finishes, I get the Jamf Connect login window (which is exactly what I want and how it works in production). I log in with Okta credentials, the local account is

Jamf Pro 11.5 has disabled classic API authentication by default, but soon it may be removed altogether. If you are interested in integration with Power BI, please visit this link and vote for integration. https://ideas.fabric.microsoft.com/ideas/idea/?ideaid=1d1acbef-5e21-ef11-8ee8-000d3a7c8d70

Hi All,  If you need to add Licenses for a Jamf App from the Catalog, How do you action this process? Thanks in Advance 

Just wondering if anyone has seen this. The machine is Ventura (Mac OS 13.6) and trying to upgrade to Mac OS 14.1Machine is bound to an AD domain and the user has a secure token and is an administrator on the machine.  The user is logged on with a domain account i.e. a mobile account.  The machine is an M1I tried forcing the update/upgrade via Jamf using the MDM framework from the server as they are overseas but it got to the end of preparing and prompted them again

We’ll use Google Chrome and Mozilla Firefox for this questionI’m learning how to use Jamf Setup Manager. I followed the directions on GitHub but I made some changes. I have Google Chrome installing automatically with Jamf App Catalog so I decided to install Firefox to test. I also have the package on a policy instead of prestage to install after logging in with Jamf Connect. (the only prestage package is Jamf Connect). Jamf App Catalog should automatically update apps… correct? I don’t know if installing with JSM will stop something like this from happening. I have Firefox setup as available in Self-Service only (but still in Jamf App Catalog). I was also playing around with Jamf Pro AI and before all the troubleshooting to get Jamf Setup Manager to pop up, the AI told me that it may have confused me. During troubleshooting, it said:I need to be honest with you - based on the search results, I'm not finding specific documentation abo

Hello All Happy New year.For those using Paltform SSO with Microsoft Entra, as anyone come across this error which seems to happen when Outlook has been left open for a period of time. It wasnt an issue before testing SSO. I though it had something to do with this setting in SSO config profile, but changing the value has’nt made much difference. ThanksTom​​​​​​​

On Saturday, February 7, 2026, Jamf Cloud Infrastructure will be patched. During this time, you will be logged out of your Jamf Pro instance. The purpose of patching is to ensure that Jamf Cloud infrastructure and the database service are up-to-date, stable, and safe from security threats. Please see the times for our regions below. Hosted Data Region Date Start Time End Time us-gov-west-1 February 7, 2026 0800 AM CT 1200 PM CT

After update to jamf pro 11.23.2 (jamf cloud), first inventory updated like deleted the app and added with same version.did any one saw same behaviour in your account? 

Hi All,Is there a way to disable Apple Music on macOS.Tried a restriction profile using the com.apple.applicationaccess - false for allowMusicService.Also tried using Restricted Software, this takes too long and can take up to 1min to kick in. And it doesn't close the application or terminate the process.Would it even be possible to delete the application as its in the /System?Any ideas?TIASimon

Building a Jamf Cloud instance. Jamf 11.1.3Test machines is Sonoma 14.2. The machine seems to set up fine but doesn't get a machine certificate from my ADCS connector. The WiFi payload which would normally deliver it - gives 'unable to decrypt profile'(disregard the AD bind error. FWIW that's temporary because I'll be using Connect)The machine seems to set up fine but doesn't get a machine certificate from my ADCS connector. The WiFi payload which would normally deliver it - gives 'unable to decrypt profile'.

Hi, Im currently working on setting up Self Service+ in time for the deadline of March 2026. We currently have over 400 machines with Self Service instaleld and looking to deploy this to new machine in batches first for testing. Ive currently been testing on my self and manually installed the application and Ive had some issues with the Keychain popping up, which I saw was an issue on past threads. What would be the best way to go around this in a production environment? 

So any update about branding options of the SelfService+ App? So If I want to change the text under the "Welcome to Self Service+" is this possible?thanks.