AppleTV won't inventory

[Kevin]

I am testing enrolling an AppleTV. I have my profiles and go through the Configurator steps. The device shows up in the JSS, but inventory never runs. I have re-run the Configurator process several times now, deleting the device from the JSS before starting. It enrolls right back in the JSS, but I never get an inventory of the unit. The UpdateInventory command perpetually shows as 'Pending'.

I get the serial number and UUID number during enrollment. That is the only information I get from the device. The AppleTV is on our Wi-Fi network and functions properly otherwise.

[Kevin]

OK, After days of not updating inventory. And after multiple failed attempts to inventory… Suddenly, it has collected inventory. And if I send an UpdateInventory command, it inventories. No idea what has changed…

Uggh.

[Millertime]

I'm finally getting around to making ATV an offering at my company. Did you ever figure out where the glitch was? Just asking in case I run into the same issue.

Thanks!

[Kevin]

I suspect a change in our network infrastructure. When I asked, they told me nothing changed… but they had a lot of overtime around the time it started working. Just saying'.