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Self Service icons vanishing
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Posted on 08-26-2022 11:25 AM
Has anyone else see some of their custom icons for their Self Service policies disappearing? Some, not all, of my icons aren't just switching to the default, but when I go to fix that situation the custom icon isn't even in the list of those available anymore. I'm not entirely sure exactly when this started, but it seems to have begun sometime this summer.
10 REPLIES 10
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Posted on 08-26-2022 01:07 PM
I believe there is a bug where if you clone a policy with an icon, that icon gets deleted. I would open a case with support to verify/report.
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Posted on 08-29-2022 11:47 AM
Yes, as jbisgett mentions there is a bug with Self Service. A PI has been filed so hopefully it will be fixed soon (PI110378 Self Service Icons gets deleted if you delete a cloned Policy).
The problem occours if you clone a policy for Self Service and then delete the original. Just had this happen for Cisco AnyConnect. The icon disappears for Jamf Pro and needs to be uploaded again.
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Posted on 08-30-2022 09:54 AM
Thanks for the replies! The cloning issue makes sense. I'll keep an eye out for the fix.
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Posted on 12-16-2022 11:48 AM
FYI, no fix yet on 10.42.1; Self Service Icons still get deleted in cloned policies if you delete original policy.
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Posted on 12-21-2022 05:47 AM
Yeah, same here.
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Posted on 01-05-2023 03:38 PM
Still happening...
Self Service actually shows the *wrong* icon for us, an icon for a totally different app.
When I go to fix, in Jamf, it shows there's no icon uploaded at all.
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Posted on 01-26-2023 11:13 PM
We are on version 10.42.1 and seeing this issue. Same as above. Icons not loading, or wrong ones loading, going away inside the policy, going away from the icon browser.
Totally random, some old policies hung onto their icons for years, some old ones loose them etc.
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Posted on 02-17-2023 10:17 AM
Seeing this as well, upgrading to 10.43.1 tonight. Will report back behavior.
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Posted on 02-21-2023 10:22 AM
Still seeing this in 10.43.1 😥
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Posted on 11-17-2023 10:25 AM
This still happing in 10.50.0
