We just updated to Version 10.2.0 and noticed something odd with a few of our users still rocking Yosemite.
When they open up Self-Service, everything looks normal and they can run policies without an issue. When you close out though and attempt to reopen the application, you get a distorted display before Self-Service crashes and reports an error.
We played around and it seems tied to ~/Library/Application Support/com.jamfsoftware.selfservice.mac/CocoaAppCD.storedata. If you delete that file, the user can reopen Self-Service again but only for that one time before the issue happens again. We plan to reach out to our Account Manager but just wanted to see if anyone else has encountered this. Attached below is a screenshot of the distorted display I was talking about.
We are 100% on Yosemite and this is happening to us also. All of our clients are experiencing this issue. A restart or logout does NOT fix the issue.
As mentioned, deleting the Store file fixes the problem once, but then it is back again.
Thanks for you posts on this, we're sorry to hear that you are running into this problem. I am working on recreating this problem in house to help find a solution but if anybody is running into this we would greatly appreciate a case created for it with any logs you can provide. Crash Report logs located in ~/Library/Logs/CrashReporter/ and if possible put Self Service in debug mode with the following command and then collect the two self service logs created in ~/Library/Logs/JAMF/ and attach those to the case.
defaults write ~/Library/Preferences/com.jamfsoftware.selfservice debug_mode -boolean YES
Thank you very much.
We've got a set of steps that seems to get it working again. I haven't tried messing with the steps yet, so the first two may or may not be necessary, but we've done them every time.
In most cases it will connect on the first or second launch.
Are you sure this just affects Yosemite ? I read on anther thread about this also affecting 10.11 and 10.12 clients.