Hi, We have more or less 50s Apple TV 2nd and 3gen deployed in our school used as link to our Interactive White Boards. All the ATVs are configured the same displaying pictures of our school and the name of the display to connec to, all with the App Exhibition.For some very strange reason some of our Apple are working fine but the Inventory Update is not working at all. The management command stays in pending. Anyone got the issue ?  

Hey all. We currently are using Jamf Pro for our school district managing iPad's and Macs. I am finding that even without a restriction to software updates or a deferral. I have tried the beta software update feature with no luck. Currently, Jamf Pro will see the command to OSUpdate Status, hang on it pending for a few, then say it completed. On the iPad however, it does not change and when you check for an update it states it is on the latest software allowed by administrator. Please help! 

Hello Everyone, I am looking for a script out there that i can use in a jamf policy to have a user login and have the computer name auto update in jamf so when the user logs in i can locate the computer in jamf and her name will appear for her computer name 

I'm trying to use the *.jce file I created on my main machine to a test machine so I can run the audit there. I've copied the app, the *.jce file, and the macOS_security-sonoma folder created when I chose my baseline to the same location on my test machine. I've also copied the Jamf Compliance Editor folder from Application Support and even the com.jamf.complience.plist file from ~/Preferences.When I run the audit on my test machine however I don't get a usable result just a result with practically nothing in it and NaN% for the score (which makes sense since there's no number).My custom baseline looks to have been loaded correctly. The modified and disabled rules are all correct. The audit just doesn't work as expected.

Hi,I'm trying to install Final Cut Pro via VPP. The mac performs the download but then fails to install. In the install log I see the following error: Install rejected with error: Error Domain=PKInstallErrorDomain Code=100 "Authorization is required to install the packages." UserInfo={NSLocalizedDescription=Authorization is required to install the packages.}Any idea on what could cause this error?Any help would be appreciated.

Hey everyone, I'm currently searching for an effective offboarding workflow with JAMF Pro, as we already have a zero-touch onboarding setup. I have a few questions regarding this process: 1. How can I create a complete backup of a MacBook using JAMF?2. What's the process for uploading this backup to the cloud using JAMF?3. How can I repurpose a MacBook or wipe it completely using JAMF? (I believe we can utilize the wipe option in management.) If anyone has any other ideas or suggestions, please let me know. Thank you!  

I'm attempting to image a Macbook pro running Monterey, it goes through the standard enrollment process but then instead of taking me to my organization's log in screen it loads to a local account log in screen, if I let it sit on the network for a while it finally prompts for the org sign in but it never loads the policies. Has anyone ever encountered this before? 

Hello,Does anyone know what custom privilege is needed to allow a group to update iOS devices through the Software Update workflow? I think I have everything obvious allowed but when they click the group they want to take action on, the "Update Selected" button is not present at the top.Thanks!

We are attempting to configure devices going forward without logging them into Apple IDs and having all contacts come from the outlook contacts sync feature.  However, when we attempt to turn on contact sync in Outlook without being logged into an Apple ID we receive the following error message: "Couldn't Sync Contacts, Try turning on contact syncing on your iPhone from Settings > Your Name > Contacts. If that doesn't work, contact your IT admin as your organization might not allow syncing."I can't imagine the issue being the later because our policies allow this and we are able to do this on devices that are logged into an Apple ID.Microsoft documentation claims "If there is no account connected to the device, then your Outlook contacts will be saved locally but will not be synced to other devices."So according to that we should be able to sync contacts from Outlook to the device without the need for an Apple ID.Has anyone else run into this and come up with a sol

Hi everyone,I'm trying to use MacOS Sonoma through the public Beta but with Jamf Connect it blacks screen. As soon as my macbook air M1 2020 boots up normally i get the jamf connect page. Now with sonoma i get few seconds of mouse and after that it black screen nothing is happening. i tried reinstalling sonoma and jamf connect not working. i tried to reset the authchanger through the terminal in recovery mode but it doesn't work. Do you have any idea?Thanks

Hi, Thank you in advance, Need script to change local admin name and password or only password in Mac system from Jamf. I have created policy to change admin password. also I tried with the script. but its not work for me.    

We're currently running Jamf Pro 10.48.2 (on prem) to manage our macOS estate (mainly MacBooks) and looking to update to Jamf Pro 11. We held off due to the implementation of LAPS, however we're now looking to complete the prep work to make use of that functionality.At the moment macs are AD domain bound and users get a mobile account. We don't currently make use of any Automated Device Enrollment or Pre-Stage Enrollment, but instead use User Initiated Enrollment with some manual pre-provisioning steps prior to device enrollment. One of those steps is the creation of a local administrator account. The way we provision and enroll will change in the near future when we move to Jamf Cloud and Jamf Connect. FileVault is enabled as part of the enrollment process, so the original administrator account created gets a secure token, as do subsequent users that log in.In Jamf UIE settings, the management account is configured, but with the same credentials as the local account that gets created.

The top actually says everything.We have th issue, that some parents set up their IPads with Apple Child IDs and gave it restrictions, which are active during school time. Is there an option to disable thos restrictions when the IPad is in school? Thanks

Hello everyone,  I wanted to know if there is a script out there that can essentially have a user go through JAMF Connect and have their computer information populate into our jamf pro server with their macbook name changed already or have their user and location information filled in  pretty much on my test mac where i am testing JAMF connect i go through the jamf connect window to login and on jamf pro my computer is there but it just says Macbook Air i would like for it to say jsmith-mac for example versus just Macbook Air  Is there a script out there that can enable us to do that? 

Hi Folks Has anyone had this issue when changing our local admin password via Jamf in the Local Accounts payload and choose 'Reset' I get an error stating 'Error resetting the password for user' I am using Jamf Pro 10.27Tested on macOS High Sierra & Mojave, just keeps failing. Has anyone else had this issue or have some sort of fix

We have an issue where some machines keep prompting the user that their IdP password does not match their local password and are given the option to sync. However, when you hit sync, the login popup is completely greyed out (as shown below).In all cases, we have verified that the password is in fact the same. I'm assuming this is cached somewhere and maybe needs to be cleared? Has anyone seen this?

Hi everyone,i am trying to deploy NoMAD via mobileconfig but I can't figure out how to tick the box for using Keychain. I have enabled all keychain settings I could find but without luck.. Thank you! 

Hey Everyone, I wanted to know if there is a way to differentiate admin and standard users when they login to their computer through jamf connect  I noticed when i log in i am set as a standard users is there a change i can make to have it where some users are standard and some are admins? 

Just checking to see if anybody has come across this. It's only happening on 1 out of 355 Mac's in our environment. When the user goes to our work homepage or any work-related page that uses SSO he gets the below. He say's if he connects to the VPN it works sometimes. I removed the info from the message. We have a tool rerun that supposed to reset SSO, but that doesn't seem to work. We use JAMF Cloud hosted on AWS.<Error><Code>NoSuchBucket</Code><Message>The specified bucket does not exist</Message><BucketName>xxxx</BucketName><RequestId>xxxx</RequestId><HostId>xxxx</HostId></Error>

We are trying to use Jamf Teacher (v6.2.9) to only allow certain apps during a Leason. When we run a pre-configured Leason, only some of the apps set to be allowed appear on the student iPads.Example: we allow MS Teams and Garage Band apps, but only MS Teams app appears, the Garage Band app is nowhere to be found. I have tested this on iPads with iOS 16.7.2 and 17.1.0, yet many of apps (all on the latest version) do not appear on the Student iPads when set to Allowed.

When a user with a managed iPad starts Self Service, the app complaints it should be linked to a Jamf Pro-server. And you can't do anything with the app. See screenshot (Dutch localization):This is weird, because the iPad is listed between the devices in Jamf Pro.I do notice two pending commands from yesterday and the day before yesterday (inventory update and a time zone settings update).I tried to quit self service and relaunch: did not work. I also switched the iPad off and back on.What could be wrong? Edit: could it have to do with the license? I get this notification now (I'll ask my boss about this):Device count exceeded Purchase additional licenses.

Greetings,Just inquiring about User and Groups in Jamf Pro. I am getting around to creating groups for the few users we have in Jamf Pro, no we have not hooked into our AD or Azure AD instance due to convoluted issues which at some point I hope to deal with... Anyway, in terms of permissions if a User Group has tighter permission set than the user assigned to the group, I am assuming the tighter permissions wins out?So as an example if a user has the ability to edit Smart Groups but the group they are assigned to denies that, then the user will not be able to edit Smart Groups?Thanks,-Andrew

In an effort to document our environment, I'd like to get an export of the config profiles and what settings are in place and pull them into an excel document or something similar for reference.  Does anybody have any thoughts on how to do this? 

since implementing jamf connect, we keep randomly getting 403 forbidden errors after trying to login (we use azure). has anyone else ever run into this before? we're not sure if it's on the jamf side or the azure side that's causing the issue.

I am experimenting with shared iPads and ran into the following issue that I get the message that it doesn't have any free space. Doesn't matter if I give a user 50 GB or 1 GB. During the last try it actually locked me out telling my I can't sign in because admin has to assign new free space. The only option I found sofar is in the MDM profile where I can assign new space but to make that change work I always had to erase the device.Also I couldn't log in with a user I created. Always got the message old password please contact admin.Thanks in advance