I was trying out the Jamf Return to Service app and it wiped my Verizon esim. Does anyone know how to prevent that from happening? I don’t see a key in the documentation and I do have a restriction set up to enforce preserving the esim on an erased device. Edit: it looks like i got it back by toggling on the Verizon service in the settings after a network reset, but I thought the Jamf RTS app was supposed to preserve that setting?

Hi,We're starting to see a number of cases being raised internally about some of our Macs (all on macOS 15.1.1) having intermittent login issues.  Our devices are bound to AD and our users have been logging on fine for some time but now we're starting to get issues.  Sometimes the logins are fine.  Sometimes they take ~10 mins and sometimes they appear to stall completely (waited over 2.5 hours in testing) even on the same device.  The login screen appears to freeze (the time doesn't change) and you eventually get the spinning beachball.  SSH is still working and you can run a "jamf policy" successfully.  "Screen Sharing" reports that the user who has attempted to log into the device is the active user when you connect.Can anyone share some tips as to how we would start to investigate this sort of issue let alone resolve it???ThanksStuart

So as we approach the inevitable coming of Self Service + we have noticed something that would be great to remove if possible to bypass some potential issues.In the Mac menu bar the Self Service + icon does not go away no matter what at the moment, and it also has a “Get software” option in the menu that does not apply to us. So I have the following questions:1: Is there a way to automatically hide or disable the icon from showing up?or2: Is there a way to customize what menu options the icon has so that it is more applicable to different use cases where optional software deployed through self service is not a thing? 

I have been working on jamf setup manager and wanted to get some inspiration and see the creativity of other minds in the community. Currently I just have it wait for user entry for the users email and machine name and then it installs chrome enterprise and office 365. I want to try some role based access and install applications depending on the role of the user entered in the beginning, I got some ideas brewing.

We’ve been testing Self Service + (deployed via a policy since we can’t use Jamf Cloud Services). First impression is: why did they change what the user first sees when they open Self Service?In Self Service classic the user would see the items that they can run. Now in + they have to click in a few spots to get a list of items to run - aren’t we going backwards in making this easier for our end users?I hope that Jamf will provide some way to customize this behaviour - I want to be able to specify what section of of Self Service + loads at startup. I also don’t like that our administrator account is listed on that initial screen that loads - would be good to be able to suppress that completely since we don’t use Jamf Connect. And does anyone know what Jamf means by deprecating classic Self Service? Is it simply not going to function anymore or will it simply not be updated? And is it not going to install on new Macs and will it be removed from ex

Jamf clients can not connect off campus to our Jamf Pro server DMZ server. Our F5 is forwarding off campus traffic on port 8443 to that DMZ server and port 8443 is open. Connecting off campus to the Jamf console on the DMZ server in a web browser with the same URL Jamf client uses works. The client is getting a 403 error.

When trying to resolve certain messages in the notfication page, the following error is coming up - Our development team is notified about this problem. Problem identification: #52c7d9c084285505This has been happening for some time and I was wondering if anyone has been able to come up with a solution.

I am trying to create a cloud distribution point using Amazon S3. The JSS returns the error: Unable to create distribution for this bucket But when I check my buckets there is a bucket similar to jamf235a039ede4741fe831b0e31287c6c7d created. Anyone have any luck with this?Thanks!

Hi, Im currently working on setting up Self Service+ in time for the deadline of March 2026. We currently have over 400 machines with Self Service instaleld and looking to deploy this to new machine in batches first for testing. Ive currently been testing on my self and manually installed the application and Ive had some issues with the Keychain popping up, which I saw was an issue on past threads. What would be the best way to go around this in a production environment? 

Good morning, I am currently working with a MacBook that is on preparing a script to help my team to control power settings. At this time pmset does not have a direct way to change this setting via terminal. I also do not see any configuration profiles settings that allow us to set the limit either. Has anyone else tried to test the charge limit on MacBook?

How can I manage the new* AI Controlswithin Firefox with a Configuration Profile?Is there a way to configure it via a JSON?Thanks in advance!

I have successfully setup PlatformSSO for EntraID authentication and after running it for a while I have some oddities.If the token expires Safari will offer passkey as an option for logging into EntraID federated applications.  Our conditional access policies allow passkeys, MFA, Strong Auth (FIDO etc).  Once the login is complete the Mac will passthrough creds for any access in any browser.If the token has expired then in non-Safari (Edge, Chrome and Firefox) the user is only offerred password as the option to login unless they have a passkey in Authenticator or an external FIDO token registered in EntraID (Yubikey etc).If you go to User/Groups and press the Authenticate button in the user account then the token is refreshed without any user interaction.Trying to work out if I’ve missed something in the config profile or if there is another issue.Anyone else seen similar and worked out a way to resolve so passkey/biometrics is offered across all

 Having worked at Jamf for nearly a decade, I’m so humbled to learn and grow amidst some incredibly smart, capable and kind women - both colleagues and customers.Just to name a few: ​@KatieE, ​@ktrojano, ​@woaikonglong - you’ve been bright lights in the tech space, for myself and the broader Apple community. Thank you for sharing your wisdom to help those around you! And of course, to ​@LysetteB and ​@JoannaB - thank you for all the hard work and dedication you put into serving our customers. I’m grateful for your partnership every day!☀️ Do you know a woman who deserves some recognition? Let h

With the release of MacOs 26.3.2 for the Macbook Neo only today - all of our other Mac devices fail to enroll through prestage enrollment when the minimum version is set to ‘Latest Based on Device Eligibility’. It seems the 26.3.2 update is trying to be installed on non-neo macs and it fails the process.I’ve set the requirement in our environment to specific version - 26.3.1 and I am testing it currently. I assume this is more an Apple problem than a Jamf problem however. ETA: Dropping it to a specific version fixes the issue.Image below is from a MacBook Pro (14-inch, Nov 2023) [M3 Pro] model. 

As MacAD.UK approaches its ninth year, and the tenth anniversary of its very first gathering, the conference has become a fixture in the Mac admin community. What began as a small, ambitious idea from a handful of passionate techs has grown into one of the most recognizable Apple admin events in Europe. This year marks another milestone: a move to the iconic Brighton Dome, a venue that has hosted musical legends To understand how MacAD.UK evolved, what makes it different from a typical tech conference, and why the community keeps coming back, we sat down with the organizers, Liam Donnelly, Ade Leader, and Alex Hawes to talk origins, ethos, and the moments that remind them why they do th

Hey Jamf Nation! Welcome to another edition of Things to Do for JNUC, 2026 Edition. This JNUC we’re heading to Kansas City, Missouri, so let’s make the most of it. Whether you’re travelling from near or far (I’m still coming from Canada!), here’s a curated list of activities to help you plan your trip. Locals - please share your insider tips! JNUC HighlightsJNUC Party: The Wednesday night bash is always a highlight of great music, food, and networking. Don’t miss it! Vendor Parties: Expect free drinks, tasty bites, and epic giveaways. Jamf Heroes Meetup: Details for 2026 aren’t out yet but keep an eye on Jamf Nation for updates. Official JNUC Info: https://www.jamf

I asked this same question on the Clearpass forum, in case there are more people there that are doing similar things, but I'm hoping for someone with the conceptual understanding to just give me a nudge in the right direction regarding this setup. We have been using 802.1x with Machine certificates issued by AD, with ClearPass and Windows machines for a couple years now. I understand the process that the windows machine joins the domain, get's a certificate, and then our clearpass servers are domain joined and can authenticate the machine with Active Directory using some of our various AD servers. All of that works well, and makes sense to me. Now we're extending it to macbooks and adding Jamf, so that we can also set up certificates on the macbooks (they will not be domain joined) via SCEP/NDES integrated with our windows CA, with the goal of them also doing 802.1x with EAP-TLS. So far, we have the SCEP process working fine, and the macbooks obtain their certif

I am wondering if it is possible to block a managed iPad from using a mobile hotspot as a connection.  I did not find anything in the documentation or configuration profiles that would block using one, only disabling the device from being the hotspot itself.  My goal would be to restrict this option from students who have personal devices in an attempt to circumvent filtering.  So far our filters do not care but it is also another distraction tool.  

This is more of an informational post that hopefully helps someone one day. I recently discovered a weird situation where if you have an Extension Attribute script that contains a particular single character it completely breaks the entire Jamf tenants ability for any Macs to update inventory.Notice the difference in the two images. The first is my view in my script editor (CodeRunner in this case). The second is the view of the script in Jamf while editing the EA. There is an odd character on the third line that appears to be an invisible backspace (apparently ctrl-H). I verified that it does show in multiple web browsers, just not in CodeRunner (does show in SublimeText).As

I’ve created the below xml file for Chrome in Jamf School but students can still delete browsing data. Does anyone know what key I’m missing? <?xml version="1.0" encoding="UTF-8"?><!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN""http://www.apple.com/DTDs/PropertyList-1.0.dtd"><plist version="1.0"><dict>    <key>IncognitoModeAvailability</key>    <integer>1</integer>    <key>BrowserSignin</key>    <integer>0</integer>    <key>SyncDisabled</key>    <true/>    <key>AllowDeletingBrowserHistory</key>    <false/>    <key>SavingBrowserHistoryDisabled</key>    <false/>    <key>SearchContentSharingSettings</key>        <integer>1</integer></dict></plist>

Hello Has anyone else lost access to Blueprints & Compliance from Jamf pro this afternooon. I still have permissons, but seem to no longer be able to access them. Get the same if I try another account that should have permissons as well.   

Need help installing an in-house Chrome extension. This is what I’m using but isn’t working.<?xml version="1.0" encoding="UTF-8"?><!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"><plist version="1.0"> <dict> <key>ExtensionSettings</key><dict> <key>Extension ID</key> <dict> <key>installation_mode</key> <string>force_installed</string> <key>update_url</key> <string>https://URL/Extension.crx</string> </dict></dict> </dict></plist> 

Is this supposed to happen?  Our automatic upgrading of the Self Service+ app has changed back to /Applications/Self Service.app (was /Applications/Self Service+.app).  Also is prompting for keychain access since, well, the application name changed.  Anybody else?

Is there anyone here who is already using Jamf School integrated with Jamf Connect and Self Service+?I found the article below, but the information seems a bit inconsistent.This link explains how to deploy it:https://support.jamf.com/en/articles/13550577-deploying-jamf-connect-self-service-with-jamf-schoolHowever, in the tutorial it includes a Jamf Pro video, not a Jamf School example:https://trainingcatalog.jamf.com/path/get-started-with-jamf-connect/prepare-to-configure-jamf-connect/614276Also, based on the technical documentation in the following link, Self Service+ does not mention Jamf School, and o

From here https://learn.microsoft.com/en-us/defender-endpoint/mac-jamfpro-policiesAdded configuration profile Microsoft Defender – Scheduled ScansEveryday at 14:45 and Wednesday at 10:00  <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict>     <key>features</key>     <dict>         <key>scheduledScan</key>         <string>enabled</string>     </dict>     <key>scheduledScan</key>     &