Hello, I keep encountering the problem that when I register iPads in our Jamf School environment, they install apps for a while and then freeze. (App status is "waiting") At that point, you can no longer control the device via Jamf School (e.g., refresh or restart). The devices were manually registered in Apple School using Configurator 2. Is this phenomenon known to you, or can someone help with this? Best regards

As this is already working correctly again, it's not really a super urgent issue and I mostly found it a minor annoyance that required a trip across town to my office from the site I was working at. Here's the scenario: I was working on a couple of iPads that for reasons I won't get into needed a physical touch. After wiping them through Jamf I noticed that Self Service and all the apps scoped to the smart group it was in were taking their sweet time installing. I looked up the device records in Jamf and saw that the apps wouldn't install because there were no licenses. I thought, "that's weird, there should be plenty," and checked in VPP, only to discover that *gasp* all our app licenses were zeroed out. Everything in the Content tab under all categories, just showed "0" for Total, In-Use, and Reported.Panicking slightly, I headed across town to my office and called Apple Support first while I got logged into ASM. The licenses were all there. So why aren't they being seen in Jamf

I noticed for our Shared iPads that screen recording is not available in the Control Center.  I don't seem to be able to change anything in Control Center either.  I have been trying to find if there's a restriction profile selection that is enabled that is stopping this but I'm coming up empty.  Maybe I'm missing something.  Has anyone else had this issue?

Hi Everyone, How can I get the list of apps installed with Brew? I could not pull this list with Jamf Pro via script. Because the brew list command should work in the corresponding profile. However, I guess Jamf Pro doesn't run it in the relevant profile. Is there a practical method? I used the following commands;brew list --caskbrew list

Did anyone attend the "Interactive Lab: Bring Lost Sheep Back to the Flock - Using Automation to Manage Your Fleet" session? If you have did you try out the script to see if it works?  I tried it on a test Mac but I don't see it populating the Jamf Management Framework even though the script says it completed successfully. Not sure what I'm missing here. I tried the original script posted in the session. NOTE: There is a typo in the beginning of the script 😉. Not sure how to get ahold of the speaker to have it updated. Says: #!/bih/bashShould say: #!/bin/bash Note: Some people were asking about a way to encrypt the generic Jamf Pro user account you have to create for this process so it doesn't show in clear text in the script. I followed the process used here to encrypt the password. Start at Step 3. I started with using Parameter 5 and left out the "Log Files" parameter. FYI, I did try the script as is to rule out changes I did but I had the same

In the Restrictions section of Profiles, I see an option for "Allow creation of VPN configurations". I have disabled this as I don't want our users to be able to add VPNs.  Is there also an option to disable deletion of VPN configurations?  Likewise, is there any way to prevent a user from just toggling the VPN off. Or perhaps automatically re-enabling the VPN if they do turn it off?

Hi All  Hoping someone can help.Have found a script for collecting log files using jamf pro API thanks @Travid  @david_maestre for updating the script to work with Jamf pro API I belive its based on this https://github.com/kc9wwh/logCollection which no longer seems to work. I belive due to changes in the API.Im getting the below errror is there anyway to make it work without needing Xcode, seems to be using some tools which are part of Xcode. My coding skills arent up to much so struggling to find whats bits of Xcode its using as dont appear to be reference in the script. no developer tools were found at '/Applications/Xcode.app', and no install could be requested (perhaps no UI is present), please install manually from 'developer.apple.com'. Failed to retrieve Jamf Pro Computer ID. #!/bin/bash ## User Variables jamfProURL="$4" jamfProUser="$5" jamfProPass="$6" logFiles="$7" ## System Variables mySerial=$(system_profiler SPHardwareDataType | a

Hi everyone, the first renewal of the radius cert is due in a month and I am not confident on how to do this without disconnecting all of our 250+ clients. I believe I have perhaps made mistakes regarding best practices. However, I had no other choice since all certs and network payloads needed to be in one profile. The Jamf Profile used to deploy the 802.1x auth contains: the RADIUS cert the CA cert the info about which cert template to use to issue a cert for any given machine the wired and wireless network configuration settings with the certificates used to connect. All certs are issued via the ADCS server to be able to renew automatically since MacOS and IOS would not be able to do this if done without it. As far as I understood it, it had to be done this way, (all in one approach) to be able to select the cert to use for any given network connection that the conf-profile is controlling. However, once I would re-redeploy this conf-profile, the clients would lose the connection

Hello All, I want to deploy updates to Ipads in non business hours probably between 1-4 AM, how can i achieve that. I am new to JAMF Thanks in advance  

hello, I have removed applications manually from the computer, in this case it is oracle, but in the jamf console for some reason it still appears in Package Receipts, what can I do so that these records no longer appear, what should I delete?at the moment I have these records, but I have deleted everything but I still have these records, in the MAC where can I go to delete so that they no longer appear to me.com.oracle.jdk-11.0.14com.oracle.jdk-17.0.5com.oracle.jdk8u321com.oracle.jre

I have read that iPads wont do automatic updates as long as they are in Single App mode. Can someone confirm this? We will hold test at university with those and it would be really bad, if an iPad started an OS Update during the test by some mistake. But if that is true it would not be an issue, as they are all in SAM.

Hello all, after some testing and profile creation I have started deploying Apple TVs (4K 3rd Gen - no USB-C) in my school district [28 in testing phase]. As we deployed to our schools we ran into a problem where an Apple TV decided to stop communicating with our onPrem appliance (out of 12 deployed). The device seems to work properly regarding AirPlay use, code is issued and staff can cast to it. We setup ALL apple tvs to "Conference mode" which doesnt allow access to anything, including settings [no way to reset that way] Interwebs just mentions that we are out of luck and need to call Apple support in order to reset the device. So, now we we have a door stopper that can't be reset unless Apple support gets involved. Does anyone have tips or tricks on how the apple tvs can be reset without Apple support? Maybe someone had this issue and has some information. All other school sites will follow deployment and I will hate for this issue to happen to our apple tvs at some point and the o

Hello everyone,   I've encountered an issue where some employees in our organization receive this notification on their MacBooks:     We are looking for a way to disable these notifications across multiple devices using Jamf Pro. Has anyone else faced this issue or found a solution to manage or suppress these alerts through Jamf Pro configurations? Any guidance or advice would be greatly appreciated. Thank you!

I have recently secured some unused iPads in our environment previously enrolled in JamfNow and wondering if it is worth enrolling them in JamfPro or just getting new devices (9th Gen or newer). Does anyone know when support or ADE will not be available for 5th and 6th generation iPads with JamfPro? Thanks!

How can I disable the Help Apple Improve Search Item in the Spotlight Section of the System Settings?I can't find anything in Configuration Profiles and didn't find something related in com.apple.Spotlight.plist in /Library/Preferences/ or ~/Library/Preferences/.

Hello,   Experiencing a strange issue and was wondering if the community have seen this before. We run our users as Standard users, no admin access. We use a script to enable certain permissions, including printer management and wifi management. On a standard user account on a 2020 macbook pro, having run the following terminal commands as part of a script: /usr/bin/security authorizationdb write system.preferences.network allow /usr/bin/security authorizationdb write system.services.systemconfiguration.network allow /usr/bin/security authorizationdb write com.apple.wifi allow I am now able to "Forget" SSIDs, but it still prompts me for administrator username and password. Weirdly, you can see that it forgets the network regardless of whether I hit Cancel or put in local admin creds. Is this just a weird glitch that we'll have to deal with telling users "Just hit cancel", or is there something else I can do to fix this?

I am having issues with editing random configuration profiles in Jamf Pro.  When I click the name of the profile in the list of profiles, the details of the profile will load. When I click 'Edit' at the bottom, I just get a never ending spinning progress ring and the 'edit' page never actually loads. Has anyone else experienced this? I tried to search for the topic, but its such a generic search I couldn't find anything related to this specific thing..   

Hi all, How can I disable System Prefs -> sharing -> airplay receiver via a script? I don't really know the libraries to the point which would allow me to go and locate them. It auto turns on when the machine comes online

iPads that sit on lock screen for a few hours, go to partial sleep mode which disconnects from WiFi. The only way to connect them to WiFi is to wake it up and go to home screen. If an iPad is locked with passcode and not connected to WiFi, how will it complete the "Clear passcode" command through Jamf? There is literally no way to connect back to the internet using the same WiFi, Ethernet or Internet Sharing. In the past, people claimed that Ethernet to lightning adapters worked, but since iOS 11.4.1, USB restricted mode disabled the use of dongles at the lock screen. We have a lot of iPads for staff that are simply added to Jamf without any configuration policies applied to them. I know there is an option to enable/disable USB restricted mode under configuration policies, but the problem is that we are not applying any policies to these iPads. So by default, USB restricted mode is Enabled which prevents use of dongles while at the lock screen. The only way to solve this matter is

Hello We recently updated our Mac estate to MacsOS 15.I have noticed issues with taking screenshotsWe deploy two base profiles one for staff devices one for shared lab devices.Both have Allow screenshots and screen recording (macOS 10.14.4 or later) set under Functionality.The shortcut key just does't seem to do anything but works fine on staff devices using the same setting.I dont belive Im blocking it elsewhere.Any idea Thanks Capture a portion of the screen Press Shift-Command-4, then move the crosshair pointer to where you want to start the screenshot. Press the mouse or trackpad button, drag over the area you want to capture, then release the mouse or trackpad button.

Is this blog still accurate for version 16.3? Any changes or modifications needed for the newer version?Deploying Xcode on managed devicesConfigure Xcode post installation script with SDK download for Xcode 14 and 15 · GitHub

How can I enable two-factor authentication (such as SMS or email verification) after entering username and password on the Jamf Pro login screen?

Hello :) because I'm still struggling with Jamf Connect for testing Onelogin. I'm using the latest version of Jamf Configurator (2.9.0) Please note, for my test instance, I didn't configure MFA for Onelogin. I don't know if it's the OIDCTenant or something else why it's not working but I tested already these things for OIDCTenant. Error message from Jamf Configurator: " Unable to load Identity Provider "Error message from Onelogin: "OIDC authorization code for Jamf Connect FAILED" Onelogin-Client ID<companyname><companyname><companyname>.onelogin.comlogin.<companyname>.onelogin.com/Client-ID <?xml version="1.0" encoding="UTF-8"?><!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"><plist version="1.0"><dict><key>CreateJamfConnectPassword</key><true/><key>OIDCClientID</key><string>Onelogin-Client-ID</string&g

iPads generally do not go home with students so there is not a need for the Jamf Parent app. I want to see if there is an easier option for teachers to have their students assign themselves iPads for better tracking and management. We use most iPads for K-1 only.  I'm curious if there is something like this, similar to Clever where students scan their badge to access the app, but in this case, they scan the iPad to assign it to themself and the data is synced into Jamf School and goes away if iPad is wiped, etc.  This would also help with our asset management API.  Thank you

Trying to set up a config profile for this new feature set. I have used Jamf's example and Apple's example as starting points, but the radio buttons for the items I have set to be managed are still able to be turned off and do not say they are managed like the Jamf apps are. Has anyone else had success in getting a config profile to work for this yet?