The Cancel All Pending Commands button isnt working for Computers

[msnowdon]

The new feature implemented in 9.96 to cancel all pending commands for Computers doesn't seem to work for me. If I click it, the page refreshes but the commands are still there. Same result if I do a mass action delete all pending commands. I get a message that the command completed but it doesn't work. However the old way of clicking cancel on each individual commands still works.

This new feature DOES work for mobile devices, just not Computers. Ive tried different browsers with no success.

Any one have any luck with this feature?

[georgecm12]

Nope. Noticed the same thing on my end. Ended up having to go back to the (unsupported and severely frowned upon) SQL commands to get rid of pending and failed commands.

[joe_farage]

Hi, I have the same problem in 9.96..

[millersc]

+1 here

[marktaylor]

+1 JSS 9.97.1482356336

[CasperSally]

We're on 9.96 hotfix and seeing this as well. Anyone have a PI?

[bhoumikb]

+1
Having same issue on JSS 9.97.1482356336
We have many pending or failed commands queued up for thousands of macOS clients and would love to clear them!

[m_higgins]

Also having the same issue

[CasperSally]

my TAM referenced PI-003158 - might want to put tickets in if you haven't already referencing this thread/PI.

[jmahlman]

Same issue here on 9.97.1482356336...

[andykang]

Same here on 9.96.

[jmahlman]

Hey @georgecm12, what command did you use in SQL to clear them? I'd like to see it in action on our DEV.

[marktaylor]

I use these commands, clears all pending for computers and mobile devices...

select count(*) from mobile_device_management_commands where apns_result_status != 'Pending';

delete from mobile_device_management_commands where apns_result_status != 'Pending';

[jmahlman]

Notice any adverse side effects?

[chrisandrews]

Getting the same on JSS 9.97.1482356336 - how many people having problems does it usually take for JAMF Staff to notice the problem??