Hi All,  If you need to add Licenses for a Jamf App from the Catalog, How do you action this process? Thanks in Advance 

Just wondering if anyone has seen this. The machine is Ventura (Mac OS 13.6) and trying to upgrade to Mac OS 14.1Machine is bound to an AD domain and the user has a secure token and is an administrator on the machine.  The user is logged on with a domain account i.e. a mobile account.  The machine is an M1I tried forcing the update/upgrade via Jamf using the MDM framework from the server as they are overseas but it got to the end of preparing and prompted them again

We’ll use Google Chrome and Mozilla Firefox for this questionI’m learning how to use Jamf Setup Manager. I followed the directions on GitHub but I made some changes. I have Google Chrome installing automatically with Jamf App Catalog so I decided to install Firefox to test. I also have the package on a policy instead of prestage to install after logging in with Jamf Connect. (the only prestage package is Jamf Connect). Jamf App Catalog should automatically update apps… correct? I don’t know if installing with JSM will stop something like this from happening. I have Firefox setup as available in Self-Service only (but still in Jamf App Catalog). I was also playing around with Jamf Pro AI and before all the troubleshooting to get Jamf Setup Manager to pop up, the AI told me that it may have confused me. During troubleshooting, it said:I need to be honest with you - based on the search results, I'm not finding specific documentation abo

Hello All Happy New year.For those using Paltform SSO with Microsoft Entra, as anyone come across this error which seems to happen when Outlook has been left open for a period of time. It wasnt an issue before testing SSO. I though it had something to do with this setting in SSO config profile, but changing the value has’nt made much difference. ThanksTom​​​​​​​

After update to jamf pro 11.23.2 (jamf cloud), first inventory updated like deleted the app and added with same version.did any one saw same behaviour in your account? 

Hi All,Is there a way to disable Apple Music on macOS.Tried a restriction profile using the com.apple.applicationaccess - false for allowMusicService.Also tried using Restricted Software, this takes too long and can take up to 1min to kick in. And it doesn't close the application or terminate the process.Would it even be possible to delete the application as its in the /System?Any ideas?TIASimon

Building a Jamf Cloud instance. Jamf 11.1.3Test machines is Sonoma 14.2. The machine seems to set up fine but doesn't get a machine certificate from my ADCS connector. The WiFi payload which would normally deliver it - gives 'unable to decrypt profile'(disregard the AD bind error. FWIW that's temporary because I'll be using Connect)The machine seems to set up fine but doesn't get a machine certificate from my ADCS connector. The WiFi payload which would normally deliver it - gives 'unable to decrypt profile'.

Hi, Im currently working on setting up Self Service+ in time for the deadline of March 2026. We currently have over 400 machines with Self Service instaleld and looking to deploy this to new machine in batches first for testing. Ive currently been testing on my self and manually installed the application and Ive had some issues with the Keychain popping up, which I saw was an issue on past threads. What would be the best way to go around this in a production environment? 

So any update about branding options of the SelfService+ App? So If I want to change the text under the "Welcome to Self Service+" is this possible?thanks. 

I (like others) use a smart group for students which lists devices that have “Apps Not In the App Catalog Are Installed”, in case some talented student is somehow able to download or sideload apps we don’t allow. I then use a configuration profile to hide all apps except those they downloaded/sideloaded, making their device near useless until they remove the offending app.Unfortunately with the iPadOS 26 update, Jamf Pro reports all the iPad default apps (camera, contacts, calendar, etc.) in the installed apps report. As these are default and can not be purchased through the app store, there is no way to add them to the app cataloge. So now every device that updates to iPadOS 26 will be considered to have unnauthorized apps on them. Not sure if this is a bug that Jamf will be able to fix, or if there is another work around to this.

I have a problem in the selfservice-app. I cant delete the notifications of failed installations. Note as read doesnt do anything, too. https://ibb.co/ChknWR1

Hello,We manage iPads in Jamf Pro and i have a question if its even possible to transform a native app like Files or Preview into managed app.By default native apps like Files or Preview are considered as unamanaged application even though a device is managed by Jamf Pro.Since we have a restriction “Documents from managed sources open in unmanaged destinations” se to “Restricted” due to possible data leaks there is no option to work with managed files in app like Files or Preview, that’s a real shame.Due to this behaviour we have to just rely on 3rd party apps like OneDrive or Adobe Acrobat Reader which we can make managed because the are installed via VPP.Is there any option to use native apps for managed documes even with the restriction turned-on? So make a native app mamaged? 

Currently, when you set up an SSO for Okta, it's not enough to give access to new users. You have to create users manually or integrate Okta with Jamf Pro using LDAP which is a little bit painful.As a user who only needs LDAP for provisioning/deprovisioning of users (and from all list of apps I use in company only Jamf Pro lacks SCIM support) I believe it would be beneficial to support SCIM as an alternative for LDAP in some cases.

Is there anyway to create pppc for BluetoothAlways config? PPPC Util does not have this option. I would like chrome to be enabled without using admin privilege. 

Hello folks,we encounter a problem on some iPads (Gen 9) that were upgraded to IOS 26.1We use Jamf School and also Jamf Safe Internet on these devices.The ipads still connect to the wifi but it says no internet.The ipads don’t check in to the Jamf School Dashboard so i cannotchange the settings there.Is there a known problem with IOS 26 and Jamf Safe Internet? thanks in advance

Does anyone know how to simply force an app to open using Rosetta 2? For example, I have Adobe universal apps on a M2 Mac that use a GMetrix plugin that isn’t designed for M2 macs. Right now, each student has to manually go into the Adobe app’s Get Info window and check the “open using Rosetta 2” checkbox. I want to automate this so that they no longer have to do it.

Trying to use Jamf Remote Assist when no user is logged in, but after connecting successfully for a remote support session we can only see a black screen instead of the login screen of the Mac.Moving the cursor and interacting work in our tests with a "remote" computer sitting on our desks so we can see the display. As soon as we log in as a user the remote session window changes from an all-black window to the user's desktop. This limits us from addressing login screen problems for users or starting a Remote Session without the help of an end user, which we may not want to be logged in depending on the tasks we need to accomplish.Is anyone else experiencing this? Jamf Connect 2.29 (Later builds causing unrelated other issues in our environment)Microsoft AD/AAD (Entra)M2 MacBook Air, Sonoma 14.3.1 ("remote" user)Jamf Pro 11.2.1-t1707143529 

Hello All,Hope you all wonderful people having a nice and relaxing days.I am trying to package and deploy AutoCAD 2023 with Network server license but It is not working for me. I am using script from following sites with customising to our licensing server and pKey but still no joy:https://community.jamf.com/t5/jamf-pro/autocad-2021-deployment-with-network-server/m-p/229028Also try to customise the scripts from following site but didn't work.https://www.autodesk.com/support/download-install/admins/create-deployments/create-deployments-for-autocad-for-mac The issues that it is coming up with are like:Crashes while launching the app.Sometime after i

I tried deploying application via smart groups but it says pending All licenses are in use or the license is not assigned yet , issues like these are mostly caused by volume purchase token renewal , but when check through ASM to get the token it shows be the below error in ASM apps and books . Any solution suggestion to this issue or it’s just a generic issue ?  

Hey guys. We have a few policies run with trigger of “enrollment complete” for new prestage loads. We’ve typically had these install packages, mostly for Microsoft stuff. We’d like to make sure the machines get the latest version at load, and don’t necessarily want to update the package every time. We thought we could use the InstallLatestMSProduct.sh script within one of these policies to test, and it turns out, the package being called via linkID won’t download, and the policy fails. We have the same policy set for self service and that downloads the package just fine, so we think there’s something with the enrollment process that isn’t allowing the policy with a script to download the package properly. Has anyone seen this? Is it not advised to run a script as part of a policy with “enrollment complete” as trigger? Thanks in advance.

We have gotten some feedback from users that are working remotely about our Macs imaged through Jamf Connect. Users are seeing the message on their wifi, "Wi-Fi networks are currently unavailable." Users without hardline options are unable to login to the machines. We are currently using Jamf Connect v. 2.37.0 Has anyone seen this issue before and if so, how did you resolve it? Note: Potentially 16 machines affected as we halted production until we resolve this.

Hello everyone,We're having problems with students changing the DNS configuration to access forbidden sites.Is it possible to block the Manual DNS option in JAMF Pro? See screenshot belowThank you in advance for your help.

In our Azure logs, it shows the Jamf Pro Azure AD Connector authenticating with one of our administrator’s accounts multiple times per hour. I’ve tried looking into the documentation here: Azure AD Integration - Jamf Pro Documentation 10.43.0 | Jamf but I am wondering if this could work with a service account just to keep our user sign-in longs clean. Or if there are other best practices, I’m open to suggestions. Thanks!

I’m having an issue where packages uploaded via JAMF Sync or from the JSS GUI to our AWS cloud distribution point are uploading as zero KB. JSS version is 11.23.1.  If I go into settings and check the cloud distribution point, the connection tests fine. If I log into AWS and browse the bucket, I can see the file and it shows the size as zero KB. We are an on premise deployment with two clustered JSS, an on premise file share distribution point and an AWS cloud distribution point.  Files upload fine  to the local file share distribution point.  I’m not sure where to even start on this. Anybody else experience this behavior?

Hello, we have a few users whose SS+ screen is blank on the right side. All the left sidebar menu items are present ( Home, Bookmarks, Catalog, etc. ) but clicking on them doesn’t display anything to the right. Logging in via the login link on the lower left shows the user’s name but yields the same result. We typically have people sync their Entra ID password via the ‘change password’ link on the Home page but the option to do so is no longer there. We’ve tried reinstalling SS+, as well as deleting its cache from the Library, but nothing changes. Any suggestions on what to check next? All affected users are on Tahoe but so are many others in the org and they aren’t seeing the same issue. Thanks,