To install Creative Cloud at my company, end users are directed to the Adobe Creative Cloud website (https://www.adobe.com/creativecloud/desktop-app.html). Every two weeks I get a report from our Security team listing device vulnerabilities. There's frequently a fair number of devices that need one or more Creative Cloud apps updated. I started emailing users individually, reminding them to update their Creative Cloud apps. Wondering if there's a better way, because emailing users and following up when they don't respond is too manual and too time-consuming. Curious how other admins approach this.

Although I'm just about to build it for testing, i've seen random posts & mentions that umad no longer works in Ventura, let alone Sonoma.   Does anyone have alternatives they can suggest to move users without erasing?  I'm shooting to maintain the overall idea of UMAD with a dialog box that walks the user through the steps to install the new profile.    

We have one user with a Macbook Pro M1 Laptop. Big Sur is installed on the machine and the logged in user is a Mobile Account and has admin rights. File vault 2 is also enabled.Deployment was some month ago and everything worked fine. Two days ago the user approached me as he was not able to login with his account credentials at home. He was in the office yesterday and after I logged in with my local admin account everything was fine and he could work. So told him to also to update his Big Sur installation from 11.2.x to the latest version 11.5.2. But as he tried to enter his password the following screen states that Authentication is disabled.I grabbed this screenshot from the internet cause our dialogue is in German.Anybody have seen this? Where does this come from and how can we fix this? I would greatly appreciate your help.Thanks

Has anyone had to upgrade phones and switch AT&T service from the old device to the new? The current phones are mainly iPhone 12 and iPhone 12 mini with physical SIMs. The new phones will be iPhone 16e. Everything old/new is supervised and none of them have AppStore or AppleID/iCloud.In the past we moved from SE 2020 to the 12, but in that case we just moved the SIM over. This time it isn’t an option. There are a few changes in Jamf Pro I am considering:Change our Prestage to display the “Add Cellular Plan” during iOS Setup Assistant. Update our default iOS restrictions payload “Modifying cellular plan” and “Modifying eSIM settings” from Disabled to Enabled.I am not sure the first one is strictly required, but my testing with an iPhone 12 we cancelled the line for previously doesn’t display the options in Settings unless I enable the eSIM modification. Are there any other settings I should look out for?ATT says they are pre-registe

Has anyone else encountered this yet and has a fix or work around? On the lock screen of an iOS 11 device (that is managed and supervised) a box appears at the bottom that says "This device is managed remotely. You can leave remote management in Settings." This message could be very bad if students see this. Has anyone figured out a way to remove the message or even modify it? I'd be happy leaving the first sentence and removing the second :)

When using Erase Device in Jamf School and using the Return to Service option, all goes well except the device is remembering its former user, which is not the behavior we want.We want it to be unassigned. I can’t figure out what setting I’m missing and have tried many combinations, but attached is the current enrollment settings for our School instance. There could be other settings somewhere else I’m hoping someone can point out to me!I’ve fixated on playing with two settings on under Enrollment with no change.We’ve always had the Assigned Owner option unchecked, which seems like the obvious culprit but since we haven’t had it checked is baffling. I’ve playing with the Location setting as something to try even though I wouldn’t think it would affect this. Our default was Do not change user’s or device’s location during enrollment.Please point out my obvio

I’ve built a number of multi-layered Advanced Searches recently, and only after using them for a while, I realized that to add these custom searches into the Dashboard, I have to create Smart Groups, but I then found out that there is no direct way for me to convert a saved Advanced Search into a Smart Group! That is such a missed opportunity for streamlining two similar processes, to convert an advanced search used for testing results into a tangible Smart Group for long-term management.  Should I just stop building Advanced Searches and just build Smart Groups moving forward then? Just wanted to hear from the community about your thoughts and workflows on this matter.

Updated to Jamf Pro 11.21 yesterday afternoon and have found that when enrolling iPads with a name set in Prestage and the “Enforce Mobile Device Names” option checked, the device record will have the checkbox unchecked when I click Edit on the general tab.  I see 11.21.1 is out this morning, perhaps need to update again and see if this was silently resolved?

Microsoft AutoUpdate runs perfect for all Microsoft apps except Teams it always gives an “Update error” Removed it an install it again but the problem stays, any idea where to look?  

Within ABM, we currently have our main domain verified, company.com. Within the “Managed Apple Accounts” section of ABM, this domain is not ‘Locked’ and ‘Domain Capture’ is not set up. Jamf Support sent us steps on how to setup Account Driven Enrollment, which requires 3 steps.Associate the domain with ABM (and verify it) Setup Federated Authentication (following the instructions found here) Host the Service Discovery JSON FileJamf told us we should create a separate domain for this task, such as company-byod.com. That we would be able to use this as a plain domain to utilize the user-initiated account driven enrollment. But unfortunately, when we try to add our IdP, it does not work.After getting off the p

Hi everyone,Has anyone run into a screensaver issue on macOS 15 after enforcing the CIS Level 1 benchmark with Jamf Pro?When the screen locks (either manually or from inactivity), the background just turns black, and the configured screensaver doesn't start.If anyone has seen this or knows of a fix, any guidance would be greatly appreciated.Thanks!

Hi All,I’ve come across a strange issue stopping me rolling out M1 MacBook Pros to our users to replace older Intel machines.I’m unable to use ARD to screen share onto an M1 Mac in these scenarios:Filevault on and Firewall onFilevault on and Firewall off Works if Filevault is off and Firewall on or Filevault is on and Firewall is off.I’ve tested a MacBook Pro 14inch and 16inch M1 running Monterey 12.0 through to 12.2 with the same result. If I test an Intel Mac with the same Filevault/Firewall on, ARD works no problem. Not sure if I’ve missed something daft on these M1 machines or a bug in Monterey on Apple silicon. Cheers,Robert.

Hello folks,I am looking to make a deployment package for our Macs that we can push via Addigy which will enroll our Mac machines into JAMF and un-enroll the devices from Addigy.Probably 99% of our devices were enrolled using Apple Configurator so most were not in DEP. But ideally we need to make this as hands off the team as possible. Hoping that we can automate most of this.What would be the best way to go about this? And how should I structure the script!

We’ve recently removed admin rights on Macs for all of our users. Does anyone know of a way to enable users to always be able to administer preferred/saved Wifi networks which are saved on their machines without having to grant them temporary admin rights?

I am experiencing problems when trying to install apps on devices with iPadOS 26. It works fine on 18.6 and older. The error I am getting is "A TLS error caused the secure connection to fail." It works fine on mobile hotspot, so it has something to do with our corporate network and the changes that Apple made with iPadOS 26.Is anyone else experiencing these problems as well?

HelloI have had someone inquire about a custom longin screen, I know its not super easy to accomplish I guess I am wondering if anyone uses a 3rd party app or found another way besides disabling SIP.

Configure Kerberos SSO for Microsoft Entra Platform Single Sign-On Reference: https://learn.microsoft.com/en-us/entra/identity/devices/device-join-macos-platform-single-sign-on-kerberos-configuration  

We have a configuration in place where all company MacBooks receive a push notification prompting users to activate FileVault.After entering the password, the FileVault recovery key is successfully escrowed and the process is completed as expected.However, one of our colleagues continues to receive the FileVault activation prompt several times a day — even though the recovery key has already been successfully stored in Jamf Pro.This behavior seems to affect only this specific device. How can we stop this behavior?

Hi, Has anyone yet figured a way to write an extension attribute to report whether a device is TouchID capable or not? bioutil does not seem to give any indication of capability regardless whether it's run on a TouchID capable device or not. There doesn't seem to be anything returned by system_profiler to indicate. Struggling to find anything that could be leveraged... CheersDan

Hello, I am trying to create a configuration profile on Jamf to deploy it to my mac laptop.The .mobileconfig is built using the template mentioned here (docker.mobileconfig): https://docs.docker.com/enterprise/security/enforce-sign-in/methods/#macos-configuration-profiles-method-recommended When I try to upload this in Jamf (we use Jamf Pro) using the “Upload” option shown below, it fails with the error “File Cannot be processed” I am able to create the profile using the “New” button where I copy and paste my profile in the Property List box.I don’t suspect anything wrong with the template structure as using “New” butto

I'm trying to setup the GoGuardian app for a small group of our iPads. I have everything working except that I can't find a way in Jamf Pro to turn on the setting for "Allow Notifications" in the Screen Sharing section. It's off by default but it needs to be enabled so that teachers can send notifications to the iPad requesting it to open a browser tab for the student.I'm guessing that's just not something Apple allows Jamf to set, but I wanted to check with group and make sure I'm not missing something obvious. Thanks!

Hey,I’ve tried looking for this all over and found some partial solutions that don’t really work so I wanted to ask here.I’ve been asked to set up several iMacs to auto-log off or reboot after 30 minutes of inactivity AND (this is the kicker) delete all files on Desktop, Downloads, and Documents.I found the Configuration Profile Login Window setting to auto log-off but I’ve seen that if people left unsaved documents over it doesn’t work. It seems to me some scripting is needed here and that’s still a weak spot for me so I’m putting this out to this community in the hopes of some help.Thanks in advance!

Check this new article on the Tech Thoughts Blog from ​@Alvaro1337 ,  “My JNUC Experience 2025 –Denver,Co” ! 

How is everyone securely disposing or destroying their own Apple SSD storage units?Considering that MacBooks from 2016 to 2022 have an SSD (NAND storage) that is not upgradeable,and it is not replaceable either, since it is soldered onto the main board:If a company has decommissioned a MacBook and the device reaches its end-of-life,the NAND storage cannot be extracted and re-used on a different device.Also:How can businesses assert that their data is securely wiped before device disposal?

Hi everyone, I’m looking for the best way to convert mobile accounts to local accounts without using Jamf Connect, and to do it cleanly. The goal is to improve compatibility with FileVault, since it generally works better with local accounts. I’ve tested version 3.0 of https://github.com/BIG-RAT/mobile_to_local.The script seems to correctly convert the mobile account into a standard local user and successfully removes the Mac from the domain.However, after that step, I wanted to test joining the domain again the rejoin works, but I can no longer log in with any AD accounts. No matter which account or password I use, authentication just fails. Has anyone else experienced this issue or found a more reliable method ?