API Script - Inventory Update via Smart Device Group - "Unknown Error Submitting PUT XML"

[mcs-jamf]

Hi all,

I am having some issues with a python script to update inventory in a smart group.

I am using the Jamf pre made script from GITHUB. My environment is Jamf 10.5 on Windows Server 2016, I have tried to run this script from both a Windows and Mac machine. The script finds the smart group, finds the devices in that smart group via JSS device ID, however get an error "Unknown Error Submitting PUT XML"

I have spent the last couple of days with Hayden from Jamf support who has been fantastic. I am new to python and keen to see if anyone has a fix out there.

Thanks heaps,

Aaron

[FrozenWaltDisne]

That's a very generic response from the API. There is no troubleshooting information from that response. I would verify a couple things.
1. Device ID Exists
2. Check XML that you are submitting to the devices for errors.

The Error itself basically says it doesn't know what to report.

[BradB]

Looks like it's failing within the submitDataToJSS function in that script, so I would try to replicate what it's doing there via curl or Postman. Should be something like this in curl:

curl -X PUT https://yourjssurl.com/JSSResource/mobiledevices/id/{id} --header 'content-type: application/xml' --header 'authorization: Basic {BASE64_ENCODED_CREDS}' --data '<mobile_device><command>UpdateInventory</command></mobile_device>'

Replace {id} with the id of a device and stick your base64 encoded credentials into the authorization header. That should display a better error message for troubleshooting.