we’ve been experiencing several persistent issues in our Jamf Cloud instance since mid-March, and unfortunately, they still haven’t been resolved — even after the recent Jamf Pro Cloud upgrade. 1. Missing Log Details in All Policies Across all policies, we are currently unable to access detailed logs — the log entries are visible, but the “Details” links are greyed out or unclickable.This is a major issue for us, as we rely heavily on these logs for remote troubleshooting and support.The issue occurs consistently in Edge and Firefox, and Safari is not an option in our environment. 2. Configuration Profile Scope Cannot Be Modified We’re also facing a separate issue with one specific configuration profile: we are unable to change its scope.We’re aware that the profile might be corrupted — but even if that’s the case, it doesn’t explain why log details are inaccessible across all policies. This is especially

  Love connecting with the community? Want more ways to get involved with Jamf? Come join your fellow customers in Jamf Heroes! Designed as a space for our most passionate customers to learn, engage and grow with each other, Jamf Heroes is a space exclusively for those who want a different type of experience with Jamf.     The Jamf Heroes program has helped me so much in my professional journey. I have made invaluable connections that have been encouraging, helpful, true geniuses behind keyboards (and away) and just downright delightful people to engage with. The community aspect of the Heroes program is like having that friend you don't see often, but when you see each other again, it is like no time has passed, they are always supportive and friendly. Through the Heroes program we are all able to share our knowledge, expertise, and good vibes with each other in a way I have not seen with any other tech system we utilize creating a truly unique experience that provides

Does anyone know what plist controls Zoom to auto-boot at login?  It seems like it may be more of an Apple plist than Zoom.    

Hi everyone, the first renewal of the radius cert is due in a month and I am not confident on how to do this without disconnecting all of our 250+ clients. I believe I have perhaps made mistakes regarding best practices. However, I had no other choice since all certs and network payloads needed to be in one profile. The Jamf Profile used to deploy the 802.1x auth contains: the RADIUS cert the CA cert the info about which cert template to use to issue a cert for any given machine the wired and wireless network configuration settings with the certificates used to connect. All certs are issued via the ADCS server to be able to renew automatically since MacOS and IOS would not be able to do this if done without it. As far as I understood it, it had to be done this way, (all in one approach) to be able to select the cert to use for any given network connection that the conf-profile is controlling. However, once I would re-redeploy this conf-profile, the clients would lose the connection

Hello All, I want to deploy updates to Ipads in non business hours probably between 1-4 AM, how can i achieve that. I am new to JAMF Thanks in advance  

Hello Everybody, Our company has been using an Automatic Proxy Configuration with a proxy.pac URL on all Mac devices for about a year. Previously, we deployed this setting once via a script. Last week, we distributed the same configuration via a configuration profile to all devices. However, after this change, users started experiencing connection drop issues in Teams and Outlook. Has anyone encountered a similar issue? Also, is deploying a proxy.pac URL via a configuration profile a recommended approach?

I have 3 devices in my org that when they hit the JAMF Connect Login screen to MFA into the device it auto-reboots.  I do not have a chance to choose local login since it is instant. I'm not sure if it's a pending policy or JAMF connect causing the issue since it has not checked in since the reboot has started. I do not see any pending policies in the logs. I can't apply any current policies or check-ins since it reboots too quickly to check in to JAMF and or post a boot up trigger. 2021 M1 Macbook ProJamf Connect 2.45.0

Hi everyone! 👋 We’re eager to hear your thoughts on the App insights security report in Jamf Security Cloud. Your feedback is incredibly important to us as we work to improve the product! Below, we’ve outlined a few questions. Feel free to answer as many or as few as you like in the comments below. 1. How satisfied are you with the current App insights report?(Scale: 1 – Not satisfied to 5 – Very satisfied)2. What information in the App insights report do you find most valuable or important?(Open-ended)3. Are there any issues or pain points you’ve encountered with the App insights report?(Open-ended)4. Is there any feature or functionality you would like to see in the App insights report?(Open-ended)5. Do you have any other comments or suggestions for improving the App insights report?(Open-ended) Thank you so much for taking the time to share your thoughts. Your feedback helps us improve! Best,MichalUX Designer at Jamf

Hi all, We have a bunch of iPads in our organisation that users have logged on to iCloud using their personal Apple ID. some of these users have since left the organisation. is there a way to force log them out from iCloud on Jamf Cloud? No data backup needed as long as we can log them out.   Thanks

hello, I have removed applications manually from the computer, in this case it is oracle, but in the jamf console for some reason it still appears in Package Receipts, what can I do so that these records no longer appear, what should I delete?at the moment I have these records, but I have deleted everything but I still have these records, in the MAC where can I go to delete so that they no longer appear to me.com.oracle.jdk-11.0.14com.oracle.jdk-17.0.5com.oracle.jdk8u321com.oracle.jre

I have read that iPads wont do automatic updates as long as they are in Single App mode. Can someone confirm this? We will hold test at university with those and it would be really bad, if an iPad started an OS Update during the test by some mistake. But if that is true it would not be an issue, as they are all in SAM.

Hello everyone, After spending hours digging through forums trying to find a reliable way to fully automate the AVID NEXIS Client Manager installation on macOS, I’m sharing this step-by-step guide to save others the same trouble I went through.Unfortunately, Avid doesn't provide much help on this topic, so I hope this helps streamline your deployment.I’m aware that this isn’t the most secure or ideal approach, and there’s definitely room for improvement — but it works for us.If you have suggestions or improvements, feel free to share!If this can help new Mac admins or anyone else, all the better! Useful resources I consulted: Managing Legacy Kernel Extensions in macOS Using Jamf Pro - Technical Articles | Jamf System extensions in macOS - Apple Support (CA) System Security Prerequisites Before any installation, it's critical to adjust macOS security settings to allow the required kernel extensions for AVID NEXIS to load properly. For Apple Silicon Macs (M1/M2/M3):Boot into recovery m

Hello all,   I am struggling getting OneDrive to silently sign in and redirect folders.  I have researched previous posts, and am using Microsoft's guide here: https://learn.microsoft.com/en-us/sharepoint/deploy-and-configure-on-macos to no avail. Here is my configuration policy below -- can anyone take a look and see what I'm missing?  I swapped out my real tenant ID with (Tenant ID) for the sake of sharing.  Thanks for your help.   <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1"> <dict> <key>KFMBlockOptOut</key> <True/> <key>KFMSilentOptIn</key> <string>(Tenant ID)</string> <key>KFMSilentOptInWithNotification</key> <True/> <key>KFMOptInWithWizard</key> <string>(Tenant ID)</string> <key>EnableSyncAdminR

Today we are releasing Jamf Pro 11.17; highlights include: App Switcher for Jamf Platform ProductsAn app switcher has been added to streamline navigation between Jamf platform products and between multiple instances of a product. To use it, click the app switcher button in the top-left corner of the Jamf Pro interface. In the pop-up dialog, click a product to reveal its instances and shortcuts to top-level pages.Important: This capability requires logging in to Jamf Pro using OIDC-based single sign-on (SSO) configured in Jamf Account. If you do not have an OIDC identity provider (IdP), Jamf ID is available as an SSO option. For more information, see SSO with OIDC Through Jamf Account in the Jamf Pro Documentation. Support for DigiCert ONE Trust Lifecycle ManagerYou can use Jamf Pro's PKI Certificates settings to configure DigiCert ONE Trust Lifecycle Manager as a third-party CA, which can then be used to issue DigiCert certificates to managed computers and mobile devices. This featur

Hi there, I’m wondering if it’s possible to configure Jamf Protect to alert on all activities related to Jamf Connect Privilege Elevation. If not directly supported, how do you typically monitor these events using Jamf Protect? Thanks in advance!

Web Clips were configured in profiles, but no IPads were getting the Webclips. when I went into the webclips profile, it shows that the iPad has this installed. After going through a thread, I found that the App layout was configured without webclips, which prevented them from appearing.  Ok, I configured the webclips part of the App Layout and moved the apps to the home screen. Checked the Ipad and they shown up but without Icon Images even though they was added.  I went back into the Profile Web clips and removed the clips from there. Web back to the App Layout profile > Web clips and remove them. Readded them. i now have the clips but no icon images. Has anyone else had this.         

Hello all, after some testing and profile creation I have started deploying Apple TVs (4K 3rd Gen - no USB-C) in my school district [28 in testing phase]. As we deployed to our schools we ran into a problem where an Apple TV decided to stop communicating with our onPrem appliance (out of 12 deployed). The device seems to work properly regarding AirPlay use, code is issued and staff can cast to it. We setup ALL apple tvs to "Conference mode" which doesnt allow access to anything, including settings [no way to reset that way] Interwebs just mentions that we are out of luck and need to call Apple support in order to reset the device. So, now we we have a door stopper that can't be reset unless Apple support gets involved. Does anyone have tips or tricks on how the apple tvs can be reset without Apple support? Maybe someone had this issue and has some information. All other school sites will follow deployment and I will hate for this issue to happen to our apple tvs at some point and the o

At Jamf, we’re committed to creating learning experiences that meet you where you are. Today, we’re excited to share the Get Started with Jamf Pro series in the Jamf Online Training Catalog is now available in French, German, Spanish, Japanese and traditional Chinese. This localization effort follows a complete refresh to our core Jamf Pro content for new and returning users. With 16 modules including videos, written key points, checking for understanding, simulations, and resources to continue learning, we hope to provide an accessible and solid Jamf Pro foundation for users across the globe. What is Get Started with Jamf Pro? The Get Started with Jamf Pro series contains everything you need to know to succeed with Jamf Pro. If you’re new to the product, start at the beginning where we cover the basics, like an introduction to mobile device management, and help you establish your Jamf Pro environment. If you’re an experienced admin looking to jump into deploying apps, confi

The devices that I am managing Shows as MacOS 15.3.1 and shows as up to date. I don't have any restrictions on MacOS update. somehow users are unable to see any new MacOS update? When I try pushing the update through Software update, it's failing. possible it's because these devices were user enrolled. I am trying to  get a MacOS 15.5 Pkg and make users download from Self service and update.  How to get the latest Pkg or any script that i can use. It's been 2 days of me trying all sorts of scripts and nothing works.  Thanks in advance

Hi, my institution is changing its policy so that private iCloud accounts will no longer be allowed on work devices. Is there a way to just log out all iCloud accounts on Macs automatically? Thanks in advance.

Hello everyone,   I've encountered an issue where some employees in our organization receive this notification on their MacBooks:     We are looking for a way to disable these notifications across multiple devices using Jamf Pro. Has anyone else faced this issue or found a solution to manage or suppress these alerts through Jamf Pro configurations? Any guidance or advice would be greatly appreciated. Thank you!

I have recently secured some unused iPads in our environment previously enrolled in JamfNow and wondering if it is worth enrolling them in JamfPro or just getting new devices (9th Gen or newer). Does anyone know when support or ADE will not be available for 5th and 6th generation iPads with JamfPro? Thanks!

Hi, is there a way to block the iCloud login on Mac? My users are not allowed to log into their apple account with their work Macs, so I want to block the access completely. Thanks!

If anyone runs into this when trying to install the Nessus Agent with Jamf Pro: Installation failed. The installer reported: installer: Package name is Tenable Nessus Agent installer: Certificate used to sign package is not trusted. Use --allow Untrusted to overwrite. I have a fix. Thanks to Bartłomiej Sojka for pointing out that it's a hard link, and suggesting the solution. It’s the package downloaded directly from the vendor https://www.tenable.com/downloads/nessus-agents, in the section Nessus Agents - 7.4.3, NessusAgent-7.4.3.dmg I think the visible package in the disk image is actually a hard link to a hidden package in the disk image, named .NessusAgent.pkg. I have no idea why. Here is me using “ls -la” to get a long listing of all the files, even hidden files, in the disk image: MacBookPro:Nessus Agent Install ladmin$ ls -la total 28120 drwxr-xr-x 5 ladmin staff 238 Sep 10 16:11 . drwxr-xr-x+ 4 root wheel 128 Oct 31 19:55 .. -rw-r--r-- 1 ladmin staff

How can I disable the Help Apple Improve Search Item in the Spotlight Section of the System Settings?I can't find anything in Configuration Profiles and didn't find something related in com.apple.Spotlight.plist in /Library/Preferences/ or ~/Library/Preferences/.